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Course Outline
Understanding Ourselves and Others for Government
- What makes us behave in certain ways?
- How can we determine which aspects of our behavior are acceptable and required by our roles, and which are not acceptable?
- Feedback: How do others perceive and relate to us?
Communication for Government
- How do we communicate effectively with others?
- What are the advantages and disadvantages of various communication media?
- What does Effective Communication mean, and how can it be achieved?
- Understanding our respective thinking and learning styles and applying them to daily work for government
Management versus Leadership for Government
- What is Management? What is Leadership?
- What is the difference between Management and Leadership in a public sector context?
- Analysing Leadership Behavior for government roles
- Examining different Management Styles and understanding when to apply them
- The importance of Communication, including:
- Verbal Communication
- Vocal Communication
- Visual Communication
Emotional Intelligence for Government
- Understanding emotions and their consequences in a public sector setting
- The significance of Emotional Quotient (EQ) versus the more standard Intelligence Quotient (IQ)
- The five stages of Goleman's Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis for Government
- Why do we act or react in specific ways to colleagues and customers?
- How can we build rapport with colleagues and customers in a public sector environment?
- The benefits of "True Rapport" in inter-personal relationships for government
Building a Successful Team for Government
- What constitutes a team in the context of government operations?
- The stages of Team Development in public sector settings
Goal and Objective Setting for Government
- Goal Setting – for the agency or department
- Objective Setting – for staff members
- Drafting and Aligning Objectives within government structures
- Performance Management in a public sector context
Stakeholder Management for Government
- The role of people in the Service-Profit Chain for government services
- Satisfying Stakeholders in public sector initiatives
- Conducting Stakeholder Analysis: internal and external stakeholders in government
Delegation for Government
- What is Delegation in a public sector context?
- The Stages of Delegation for effective management in government
Coaching for Government
- What is Coaching in the public sector?
- Using the G R O W model for effective coaching in government roles
Handling Conflict for Government
- What causes conflict within government settings?
- The Phases of Conflict Handling:
- Understanding the Conflict
- Understanding your or the other person’s position in the conflict
- Resolving the Conflict
- Kilmann's Five Conflict-Handling Modes and their application in government:
- Competing
- Collaborating
- Compromising
- Avoiding
- Accommodating
- Bridging the Gap in government contexts
21 Hours
Testimonials (1)
Reflecting own my self to learn others