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 Duration 21 hours

Course Outline

Introduction

Stage 1: Self-Assessment and Personal Insight

Effective collaboration requires a thorough comprehension of individual behaviors, operational needs, and professional capabilities.

  1. Participants will complete the PRISM BRAIN MAPPING assessment.
  2. Individual consultations with certified PRISM trainers to review personal reports.

During these sessions, individuals will identify:

  • Core competencies, potential areas for improvement, and factors influencing action and collaboration
  • The degree to which current performance aligns with inherent potential
  • Situational triggers that may contribute to stress or operational friction
  • Preferred working environments that optimize productivity
  • Specific requirements for effective communication and cooperative engagement

Leadership consultations consist of two sessions:

  1. A review of the leadership report, focusing on leadership style, inherent strengths, and potential challenges associated with that approach.
  2. A comparative analysis of the leader’s profile against team-wide preference data to understand the impact of leadership style on group dynamics.

Stage 2: Team Dynamics and Collective Insight

Understanding group dynamics involves recognizing the similarities and differences among team members. Commonalities foster cohesion, while differences encourage diverse perspectives, promoting creativity and innovative problem-solving.

  1. Workshops exploring behavior preference characteristics, their interdependencies, and their impact on communication and cooperation. This establishes a foundation for understanding the origins of human behavior, encouraging openness to diverse approaches.
  2. Analysis of individual preferences, strengths, motivators, and areas requiring cooperation, with a focus on identifying significant similarities and differences within the team.
  3. Addressing collaboration challenges and developing targeted solutions to mitigate friction.
  4. Evaluation of the collective team profile according to PRISM metrics, including team strengths, potential weaknesses, and specific communication and cooperation needs.
  5. Identification of priority areas for efficiency enhancement and strategies to leverage team strengths to achieve these objectives.

Stage 3: Client-Centric Communication Strategies

A solid understanding of internal team strengths and diverse perspectives provides a robust foundation for enhancing client interactions. This enables the tailoring of communication methods to effectively address client needs and deliver services that resolve their most critical issues.
Training activities include:

  • Analysis of challenges in client engagements and their root causes
  • Identification of client behavior preferences and adaptation of communication styles accordingly
  • Determination of messaging strategies that foster openness and avoidance of phrases that may hinder cooperation
  • Practical application of communication techniques tailored to various client types
  • Case study analysis of past client interactions to develop new strategies based on training insights

Summary and Next Steps

Requirements

  • No prerequisites required

Audience

  • Team leaders
  • Team members

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