Human-Centered Design (HCD) Training Course

Introduction to Human-Centered Design for Government

• What is Human-Centered Design?
• The HCD process and key principles
• Case studies of successful HCD applications in government settings

User Research and Empathy for Government

• Conducting user interviews and surveys with public sector participants
• Analyzing user behaviors and pain points within government services
• Building empathy maps to better understand citizen needs

Defining the Problem for Government

• How to frame and define user problems in a governmental context
• Developing user personas that reflect diverse public sector stakeholders
• Creating customer journey maps to identify key touchpoints in government services

Ideation and Solution Development for Government

• Brainstorming techniques for creative solutions tailored to public sector challenges
• Applying design thinking frameworks to enhance governmental processes
• Collaborative ideation with stakeholders, including citizens and government officials

Prototyping and Testing for Government

• Creating low-fidelity and high-fidelity prototypes of government services
• Conducting usability testing and gathering feedback from public users
• Iterating based on test results to refine governmental service designs

Design Implementation for Government

• Turning prototypes into functional designs that meet public sector standards
• Aligning design with business and technical requirements in government agencies
• Scaling Human-Centered Design practices across government organizations

HCD in Business Strategy for Government

• Integrating HCD into product development within government initiatives
• Measuring the impact of design decisions on public sector outcomes
• Best practices for achieving long-term success in governmental design projects

Summary and Next Steps for Government