Course Outline
1. GUIDING PRINCIPLES
Key principles of user-centered design for government applications
Introduction to ISO9241 as a critical standard in the field of usability for government
Clarify the distinctions between usability and user experience for government services
Confidently identify user needs and goals for government systems
2. USER RESEARCH
Outline appropriate components of use for government applications
Develop methods for interviewing target audience members in a government context
Distinguish between observation and interpretation in user research for government
Gather and analyze qualified user data for government projects
Develop research techniques and methods suitable for government use
3. ILLUSTRATING THE CONTEXT OF USE
Identify potential users of your government product or system
Create personas for government products, interpreting their needs
Clarify the Hick’s Law principle relating to the number of choices in a user interface and cognitive load for government applications
State and manage the elements of user stories for government systems
4. MEASURING USABILITY
Define usability in terms of effectiveness, efficiency, and satisfaction for government services
Use behavioral data to identify effective and ineffective design ideas for government interfaces
Select between design alternatives using A/B testing methods for government applications
Explain the value of iterative design for government projects
5. INFORMATION ARCHITECTURE
Create a structured experience from disorganized information for government systems
Develop a proper flow between users and government products or services
Organize, structure, and label content, functions, and features for government applications
Contrast implementation models, mental models, and conceptual models in the context of government
6. INTERACTION DESIGN
Confidently describe different user interface design patterns for government systems
Select the appropriate interactive control in a user interface design for government applications
Easily define the concept of progressive disclosure for government interfaces
Distinguish between interaction design and information architecture for government services
Define the importance of consistency in user interface design for government applications
7. VISUAL DESIGN
Create user interface designs that leverage universal principles of visual design for government systems
Identify effective and ineffective page layouts for government interfaces
Select the correct interactive control in a user interface design for government applications
Enhance research insights using eye tracking methodology for government projects
8. INTERFACE PROTOTYPING
Choose between different types of prototyping, such as paper and electronic, for government systems
Describe the differences between prototypes and sketches in a government context
Evaluate multiple design solutions before selecting a specific design solution for government applications
Practically sketch paper prototypes for government projects
9. USABILITY EVALUATION
Recall Jacob Nielsen’s Usability heuristics and other usability principles for government systems
Identify the various types of usability evaluation methods for government applications
Record data from usability evaluations for government projects
Evaluate the usability of government systems by applying usability heuristics
Requirements
There are no specific prerequisites required to participate in this course for government professionals.
Testimonials (7)
Lecture tried his best ensuring that even the most technical part of the training is well understood by put up a number of examples using the real life examples. I also loved the graphics part. i will be able to apply it in most of my presentation.
DORAH - Vodacom
Course - User Experience (UX) Design
His knowledge and examples shared
Jolandi - Vodacom
Course - User Experience (UX) Design
Building UI/UX and understanding the principles of its creation
Dmytro
Course - User Experience (UX) Design
The engagement sessions where we got to experiment and try our designs
lerato bereng - Vodacom
Course - User Experience (UX) Design
The knowledge Khoebib had on all the relevant subjects
Siddeeq Osman - Vodacom
Course - User Experience (UX) Design
I loved the trainers knowledge around the various UX/UI topics!
jason ezra - Vodacom
Course - User Experience (UX) Design
Wireframe design. Interesting topic. Well explained!
