User Experience (UX) Design Training Course

1. GUIDING PRINCIPLES

The key principles of user-centered design for government operations.

An introduction to ISO 9241 as a critical standard in the field of usability for government applications.

Clarification of the distinctions between usability and user experience for government services.

Identifying user needs and goals with confidence for effective government solutions.

2. USER RESEARCH

Defining the proper components of use in government systems.

Developing methods for interviewing target audiences in government contexts.

Distinguishing between observation and interpretation in user research for government services.

Gathering and analyzing qualified user data to inform government initiatives.

Developing research techniques and methods tailored for government projects.

3. ILLUSTRATING THE CONTEXT OF USE

Identifying potential users of government products or systems.

Creating personas for government services and interpreting their needs.

Clarifying the principles of Hick’s Law, which relate to the number of choices in user interfaces and cognitive load in government applications.

Stating and managing the elements of user stories for government projects.

4. MEASURING USABILITY

Defining usability in terms of effectiveness, efficiency, and satisfaction for government services.

Using behavioral data to identify effective and ineffective design ideas in government systems.

Selecting between design alternatives using A/B testing methods for government applications.

Explaining the value of iterative design in government projects.

5. INFORMATION ARCHITECTURE

Creating a structured experience from disorganized information in government services.

Developing a proper flow between users and government products or services.

Organizing, structuring, and labeling content, functions, and features for government applications.

Contrasting implementation models, mental models, and conceptual models in government contexts.

6. INTERACTION DESIGN

Describing different user interface design patterns with confidence for government solutions.

Selecting the correct interactive control in a user interface design for government services.

Defining the concept of progressive disclosure for government applications.

Distinguishing between interaction design and information architecture for government projects.

Emphasizing the importance of consistency in user interface design for government systems.

7. VISUAL DESIGN

Creating user interface designs that leverage universal principles of visual design for government applications.

Identifying good and poor page layouts for government websites and services.

Selecting the correct interactive control in a user interface design for government systems.

Improving research insights using eye-tracking methodology for government projects.

8. INTERFACE PROTOTYPING

Selecting between different types of prototyping, such as paper and electronic, for government applications.

Describing the differences between prototypes and sketches in government contexts.

Evaluating multiple design solutions before deciding on a specific design for government projects.

Practically sketching paper prototypes for government systems.

9. USABILITY EVALUATION

Recalling Jacob Nielsen’s Usability Heuristics and other usability principles for government services.

Identifying the different kinds of usability evaluation methods for government applications.

Recording data from usability evaluations in government contexts.

Evaluating the usability of systems by applying usability heuristics for government projects.