Course Outline
1. GUIDING PRINCIPLES
Core principles of user-centered design methodologies.
Overview of ISO 9241 as a foundational standard for usability in federal and public sector applications for government.
Distinction between usability metrics and broader user experience outcomes.
Identification of essential user needs and operational goals.
2. USER RESEARCH
Key components defining the context of use.
Structured approaches for conducting target audience interviews within policy frameworks for government.
Differentiation between objective observation and subjective interpretation.
Collection and analysis of validated user data.
Implementation of specialized research techniques and methodologies.
3. ILLUSTRATING THE CONTEXT OF USE
Identification of potential stakeholders and end-users for systems or products serving the public sector for government.
Development of user personas to interpret diverse operational needs.
Application of Hick’s Law to understand the relationship between interface options and cognitive load.
Definition and management of user story components.
4. MEASURING USABILITY
Definition of usability through effectiveness, efficiency, and satisfaction metrics.
Utilization of behavioral data to evaluate design efficacy in government contexts.
Selection among design alternatives via A/B testing protocols.
Demonstration of the value inherent in iterative design processes.
5. INFORMATION ARCHITECTURE
Creation of structured experiences from unorganized information sources for government systems.
Development of logical flows between users and digital products or services.
Organization, structuring, and labeling of content, functions, and features.
Contrast among implementation models, mental models, and conceptual models.
6. INTERACTION DESIGN
Description of various user interface design patterns relevant to public sector tools.
Selection of appropriate interactive controls within user interface designs.
Explanation of the progressive disclosure concept for managing complexity in government applications.
Differentiation between interaction design and information architecture.
Emphasis on the importance of consistency in user interface design.
7. VISUAL DESIGN
Creation of user interface designs that adhere to universal principles of visual design for government communications.
Identification of effective and ineffective page layouts.
Selection of appropriate interactive controls in user interface design.
Enhancement of research insights through the application of eye-tracking methodology.
8. INTERFACE PROTOTYPING
Selection among various prototyping types, such as paper-based and digital electronic formats.
Description of differences between functional prototypes and preliminary sketches.
Identification of multiple design solutions prior to finalizing a specific approach for government projects.
Practical creation of paper prototypes during initial design phases.
9. USABILITY EVALUATION
Reference to Jacob Nielsen’s usability heuristics and other established usability principles.
Definition of various categories of usability evaluation for public sector systems.
Documentation and recording of data derived from usability evaluations.
Evaluation of system usability through the application of established usability heuristics in government environments.
Requirements
Eligibility for this training does not require any specific prerequisites.
Testimonials (7)
Lecture tried his best ensuring that even the most technical part of the training is well understood by put up a number of examples using the real life examples. I also loved the graphics part. i will be able to apply it in most of my presentation.
DORAH - Vodacom
Course - User Experience (UX) Design
His knowledge and examples shared
Jolandi - Vodacom
Course - User Experience (UX) Design
Building UI/UX and understanding the principles of its creation
Dmytro
Course - User Experience (UX) Design
The engagement sessions where we got to experiment and try our designs
lerato bereng - Vodacom
Course - User Experience (UX) Design
The knowledge Khoebib had on all the relevant subjects
Siddeeq Osman - Vodacom
Course - User Experience (UX) Design
I loved the trainers knowledge around the various UX/UI topics!
jason ezra - Vodacom
Course - User Experience (UX) Design
Wireframe design. Interesting topic. Well explained!
