Customer Journey Owner Training Course

A comprehensive training program designed for government employees and industry professionals, where participants will acquire the skills necessary to effectively utilize UX metrics in their work. This training ensures that design decisions enhance the overall value and usability of products, aligning with public sector goals for government efficiency and user satisfaction.

A comprehensive training course designed for government participants to develop effective strategies for creating user-friendly digital products. This course will equip attendees with the skills necessary to ensure that users have a positive and enjoyable experience when interacting with these digital tools.

This course provides an in-depth understanding of human perception and its application in delivering insightful data visualizations for government. Participants will become acquainted with key design theories, including Gestalt Laws, pre-attentive attributes, and principles of inclusivity. The curriculum also covers the distinctions between exploratory and explanatory analysis, ensuring a comprehensive grasp of both approaches. Additionally, students will explore various chart types and learn to select the most appropriate visualization for their data. By the end of the course, participants will be equipped to implement these design principles in visualizations created using Tableau software for government use.

This course offers a comprehensive introduction to the newly enacted Accessibility Law, tailored specifically for government professionals. It equips developers with the essential skills needed to design, develop, and maintain fully accessible applications. The curriculum begins with an overview of the law's significance and implications, followed by hands-on coding practices, tools, and testing methods to ensure compliance and inclusivity for users with disabilities in government settings.

This instructor-led, live training in [location] (online or onsite) is designed for intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications for government use. By the end of this training, participants will be able to: - Understand the fundamental concepts of LangChain and its role in enhancing web user experience. - Implement LangChain in web applications to create dynamic and responsive interfaces. - Integrate APIs into web applications to improve interactivity and user engagement. - Optimize user experience using LangChain’s advanced customization features. - Analyze user behavior data to fine-tune web application performance and experience.

Practical training for government employees in the scope and selection of research methods, as well as the conduct of research at various stages of digital product development.

This instructor-led, live training in US (online or onsite) is aimed at individuals who wish to use Figma to design the user interface for a new or existing software application or website for government.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma that align with public sector workflows.
• Develop a functional, clickable application prototype.
• Implement design best practices that enhance governance and accountability.
• Accelerate the completion speed of design projects while maintaining high standards for government.
• Collaborate effectively with other designers and developers using Figma to ensure seamless integration within government teams.

This instructor-led, live training in [location] (online or onsite) is designed for government professionals at the beginner to intermediate level who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation. By the end of this training, participants will be able to: - Understand and implement Human-Centered Design principles. - Conduct user research to identify challenges and opportunities. - Create user personas and journey maps. - Ideate, prototype, and test solutions through iterative processes. - Apply design thinking frameworks in real-world projects for government.

This instructor-led, live training (available online or on-site) is designed for intermediate-level UX/UI designers and front-end developers who seek to leverage Multimodal AI to create and implement user interfaces that can interpret and process diverse forms of input.

By the end of this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications for government.
• Utilize multimodal data to develop adaptive and responsive UIs.
• Understand the ethical considerations of user data collection and processing in public sector contexts.

Practical training where participants will learn how to effectively use
UCD in service design to directly improve customer experience.

The User Experience Designer training for government provides an overview of UX/UI principles, utilizing tools such as Figma and Axure. The curriculum also delves into research methodologies, reporting techniques, navigation design, dashboard creation, and the full project lifecycle. Participants will acquire practical skills in user interface design that align with public sector workflows and governance requirements.

The objective of this course is to guide participants through essential user experience (UX) tools and processes, including user research, personas, user stories, information architecture, visual design principles, prototyping, and various testing methods. This course will equip learners with the necessary knowledge and skills to successfully pass the exam and obtain the BCS certificate in nine syllabus areas, ensuring they are well-prepared for government-related UX challenges.

A course designed for professionals who create websites, applications, online advertisements, and other materials that require a deep understanding of user interaction. This course will instruct participants on conducting research to gain insights into user needs, developing innovative solutions that address both user and business requirements, and implementing these solutions in real-world settings. The curriculum is tailored to enhance skills essential for government and public sector workflows, ensuring alignment with governance and accountability standards.

This practical training course is designed to equip participants with a comprehensive understanding of user-centered design (UCD) and its key components. Participants will gain insights into the principles and methodologies that ensure public sector workflows, governance, and accountability are effectively addressed through UCD practices for government.