Service Owner Training Course

Practical training for government participants will focus on learning how to utilize customer journey mapping to gain insights into customer behavior, mindset, and motivations. This includes understanding emotional interactions with the agency or product. Participants will also learn how to apply these mappings to effectively analyze and optimize the customer experience within public sector workflows.

A practical training course designed for government professionals where participants will learn how to apply UX metrics in their work. This course ensures that design decisions enhance the business value and public sector effectiveness of the product.

A comprehensive training course designed for government professionals where participants will learn how to effectively develop strategies for creating user-centered experiences (UX) in digital products that enhance user satisfaction and engagement.

This course provides an in-depth understanding of human perception and its application in delivering insightful data visualizations for government. Participants will gain familiarity with key design theories, including Gestalt Laws, pre-attentive attributes, and principles of inclusivity. The curriculum also explores the distinctions between exploratory and explanatory analysis, equipping learners with the knowledge to effectively use various charts and select the most appropriate ones for their data. By the end of the course, participants will be proficient in applying these design principles to create effective visualizations using Tableau software for government.

This course offers an expert introduction to the newly enacted Accessibility Law, equipping developers with the practical skills necessary to design, develop, and maintain fully accessible applications. The curriculum begins with a detailed discussion on the law's significance and implications for government, followed by hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This instructor-led, live training in US Empire (online or onsite) is aimed at intermediate-level web developers and UX designers who wish to leverage LangChain to create intuitive and user-friendly web applications for government.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of LangChain and its role in enhancing web user experience for government applications.
• Implement LangChain in web apps to create dynamic and responsive interfaces that meet public sector needs.
• Integrate APIs into web apps to improve interactivity and user engagement in government services.
• Optimize user experience using LangChain’s advanced customization features tailored for government workflows.
• Analyze user behavior data to fine-tune web app performance and enhance the overall user experience for government users.

Comprehensive training for government in the scope and selection of research methods, as well as conducting research at various stages of digital product development.

This instructor-led, live training in US Empire (online or onsite) is aimed at individuals who wish to use Figma to design the user interface for a new or existing software application or website for government.

By the end of this training, participants will be able to:

• Create modern UI designs in Figma that align with public sector workflows.
• Develop a functional, clickable application prototype.
• Implement design best practices that enhance governance and accountability.
• Accelerate the completion speed of design projects while maintaining high standards for government.
• Collaborate effectively with other designers and developers using Figma to ensure seamless integration within government teams.

This instructor-led, live training in US Empire (online or onsite) is aimed at professionals at the beginner to intermediate level who wish to apply Human-Centered Design methodologies in product development, service design, and business innovation for government.

By the end of this training, participants will be able to:

• Understand and implement Human-Centered Design principles.
• Conduct user research to identify pain points and opportunities.
• Create user personas and journey maps.
• Ideate, prototype, and test solutions iteratively.
• Apply design thinking frameworks in real-world projects for government.

This instructor-led, live training in US Empire (online or onsite) is aimed at intermediate-level UX/UI designers and front-end developers who wish to utilize Multimodal AI to design and implement user interfaces that can understand and process various forms of input for government applications.

By the end of this training, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Integrate voice and visual recognition into web and mobile applications for government use.
• Utilize multimodal data to create adaptive and responsive UIs for government systems.
• Understand the ethical considerations of user data collection and processing in a public sector context.

The objective of this course is to guide participants through essential user experience (UX) tools and processes, including user research, persona development, user stories, information architecture, visual design principles, prototyping, and various testing methodologies.

This course will equip you with the necessary knowledge and skills to successfully pass the exam and achieve the BCS certificate in nine syllabus areas, ensuring alignment with best practices for government workflows, governance, and accountability.

This course is designed for government professionals who create websites, applications, online advertisements, and other materials that require user interaction and understanding. Participants will learn how to conduct research to gain insights into user needs and develop innovative solutions that address both user requirements and business objectives. The curriculum also covers the process of building and measuring these solutions in real-world scenarios, ensuring alignment with public sector workflows and accountability standards for government.

This practical training course is designed to equip participants with a comprehensive understanding of user-centered design (UCD) and its key components. Participants will gain insights into the principles and methodologies that are essential for government professionals to enhance public sector workflows, governance, and accountability through UCD practices.