Course Outline
Establishing the Foundation of Information Security in Public Sector Agencies
- Essential security principles and their critical importance within government entities
- Maintaining confidentiality, integrity, and availability in routine government operations
- Prevalent threats targeting public sector data and digital service delivery
Governance Frameworks, Policy Directives, and Operational Accountability
- Implementing security governance structures in institutional settings
- Defining responsibilities for leadership, end-users, IT divisions, service owners, and vendors
- Enforcing policies, standards, procedures, and accountability measures
Strategic Risk Management for Information Systems and Services
- Identifying critical assets, potential threats, system vulnerabilities, and operational impacts
- Conducting foundational risk assessments and prioritizing risk mitigation efforts
- Implementing practical risk treatments and security controls
Information Classification Standards and Data Protection Protocols
- Categorizing agency information based on sensitivity levels and operational usage
- Safeguarding official documents, records, databases, and shared files
- Best practices for secure storage, data transfer, retention schedules, and disposal
Identity Verification and Access Control Administration
- Foundations of user account management, authentication, and authorization
- Applying the principle of least privilege, separation of duties, and regular access reviews
- Overseeing access requests, modifications, and credential revocation
Secure Utilization of Digital Systems and Government Services
- Safe protocols for email, web applications, remote access, and collaborative platforms
- Mitigating common user errors and operational mistakes
- Practical strategies to enhance the security of daily government workflows
IT Service Management Principles and Security Integration
- Aligning IT service delivery with information security objectives
- Incorporating security requirements into service design, deployment, and support
- Managing service requests, incident resolution, changes, and service documentation
Incident Response Strategies and Service Continuity
- Detecting security breaches and service interruptions
- Executing reporting, escalation, containment, communication, and recovery procedures
- Managing backups, recovery plans, and maintaining service availability during disruptions
Security Awareness, Regulatory Compliance, and Continuous Improvement
- Identifying phishing attempts, social engineering tactics, and unsafe behaviors
- Adhering to institutional policies, audit requirements, and regulatory mandates
- Monitoring security controls and identifying opportunities for practical improvements
Practical Workshops and Strategic Action Planning
- Analyzing a public sector security and service management case study
- Assessing risks and developing recommendations for service and security enhancements
- Formulating personalized action plans for participants’ areas of responsibility
Requirements
- Familiarity with basic IT concepts, office systems, and the management of institutional information
- Experience utilizing information systems, email, shared files, and online services in daily work
- No programming experience is required
Target Audience
- Public sector employees responsible for utilizing, managing, or overseeing digital information and services
- IT personnel, system administrators, and service management staff within government institutions
- Managers, coordinators, auditors, and compliance officers accountable for digital security and service quality
Testimonials (3)
The trainer was helpful..
Attila - Lifial
Course - Compliance and the Management of Compliance Risk
The report and rules setup.
Jack - CFNOC- DND
Course - Micro Focus ArcSight ESM Advanced
Speed of response and communication
