Jira Service Management Training Course

This instructor-led, live training in US (online or onsite) guides participants through the deployment of a JIRA instance. Participants will gain advanced knowledge of JIRA installation, configuration, upgrading, and migration. They will learn how to customize JIRA for their projects, manage users, groups, and project roles, configure and oversee dashboards, define emails and notifications, apply security schemes, manage permissions, perform troubleshooting, install and tailor the JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Possess a comprehensive understanding of JIRA administration for government.
• Customize JIRA according to their specific business needs.
• Define and manage emails and notifications in JIRA.
• Manage and assign users, groups, and project roles effectively.
• Oversee JIRA permissions and security schemes.
• Perform JIRA troubleshooting to ensure system reliability.
• Deploy and customize the JIRA service desk to enhance service management.

Upon completion of the training, participants will be equipped to independently manage, optimize, and customize JIRA for government operations. This ensures alignment with public sector workflows, governance, and accountability standards.

This instructor-led, live training in US provides a comprehensive overview of the advanced capabilities of JIRA for government. The course covers creating and managing various types of JIRA projects, utilizing JIRA for agile methodologies, configuring agile boards, managing both built-in and custom fields, designing and implementing screens and filters, performing basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, conducting analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively for government operations.
• Create and run Scrum and Kanban projects tailored to public sector needs.
• Manage built-in and custom fields to align with agency requirements.
• Understand and manage business processes, workflows, and workflow schemes for government.
• Perform basic and advanced searches and analysis to support decision-making.
• Generate and review reports to enhance transparency and accountability.

This instructor-led, live training in US provides an overview of JIRA's methodologies for software planning, tracking, and releasing, guiding participants through the creation and management of a JIRA project for government.

By the end of this training, participants will be able to:

• Comprehend the concepts and functionality underlying JIRA's user interface and workflows for government.
• Add, modify, clone, link, and prioritize issues within a project.
• Advance issues through the entire workflow process.
• Conduct searches to retrieve specific information.
• Manage and customize screens and filters to align with public sector requirements.

JIRA Software is a robust tool designed for project management, often leading users to focus more on its functionalities than on the methodologies it supports. This instructor-led, live training introduces participants to the capabilities of Jira and Confluence, demonstrating how these tools can work together to enhance team efficiency in delivering successful projects or products. Participants will learn how to effectively use these tools for managing user requirements, testing, communication, and centralizing information in one platform. The training covers various aspects such as JIRA projects, Confluence spaces, workflows, boards (Kanban and Scrum), planning and dependencies, linkage between Jira and Confluence, reporting, important fields and custom fields, issue types, screens, and filtering. By the end of this training, participants will be able to: - Create a Scrum or Kanban project. - Configure Jira to effectively manage the project. - Manage issues with precision. - Design screens tailored to handle specific issue types. - Develop workflows and boards, understanding their interaction. - Conduct both basic and advanced searches and analysis. - Generate and review reports essential for team and management oversight. This training is specifically designed to align with public sector workflows, governance, and accountability, ensuring that participants are well-equipped to utilize Jira and Confluence for government projects.

This instructor-led, live training in [location] (online or onsite) is designed for intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively. By the end of this training, participants will be able to: - Understand Jira's core concepts, including issue types, workflows, and projects. - Develop and manage custom fields to collect and organize data efficiently. - Optimize form-related processes for various project types and teams, ensuring alignment with public sector workflows and governance standards for government.

This instructor-led, live training in [location] (online or onsite) is aimed at beginner to intermediate-level professionals who wish to enhance their Jira skills for government by learning how to integrate and utilize the Xray plugin, manage user roles and permissions, optimize data imports, and effectively handle storage management. By the end of this training, participants will be able to: - Integrate and configure the Xray plugin for test management in a government setting. - Manage Jira user profiles and assign appropriate roles and permissions for government workflows. - Efficiently import data into Jira following best practices for government operations. - Optimize Jira storage usage and implement data management strategies that align with public sector governance.

JIRA is a Java-based web application that provides project and issue tracking capabilities to enhance the agility of software development processes.

In this instructor-led, live training, participants will learn how to use Jira to implement a Kanban approach to Agile methodologies within their organization for government.

By the end of this training, participants will be able to:

• Understand the principles behind Agile and Kanban
• Create and manage a Kanban project using Jira
• Customize Jira to meet the specific needs of their organization
• Conduct basic and advanced searches and analyses
• Generate and review comprehensive reports

Audience

• Product managers
• Software developers
• Test engineers
• Business analysts

Format of the Course

• Part lecture, part discussion, with exercises and extensive hands-on practice in a live-lab environment.

Note

• To request a customized training for this course, please contact us to arrange.