Jira Service Management Training Course

JIRA is a Java-based web application designed to facilitate project and issue tracking, thereby enhancing the agility of software development processes.

This instructor-led, live training program (available online or onsite) guides participants through the deployment of a JIRA instance. Participants will acquire advanced proficiency in JIRA usage, including installation, configuration, upgrading, and migration. Additionally, the curriculum covers customizing JIRA for specific projects, managing and assigning users, groups, and project roles, configuring dashboards, defining email and notification protocols, applying security schemes, managing permissions, performing troubleshooting, and installing and customizing JIRA Service Desk. This includes setting up knowledge bases, managing service desk users, and collaboratively handling service requests.

Upon completion of this training, participants will be able to:

• Demonstrate a comprehensive understanding of JIRA administration.
• Customize JIRA to align with specific business requirements.
• Define and manage email and notification settings.
• Manage and assign users, groups, and project roles.
• Oversight of JIRA permissions and security schemes.
• Execute JIRA troubleshooting procedures.
• Deploy and customize JIRA Service Desk.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practice activities.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training session for this course, please contact us to coordinate arrangements.

Upon successful completion of this program, participants will be proficient in independently administering, optimizing, and configuring JIRA within a corporate setting for government.

This instructor-led, live training in US introduces the advanced functionalities of JIRA for government use. The curriculum encompasses the creation and administration of various project types, the application of JIRA in agile frameworks, the configuration of agile boards, and the management of both default and custom fields. Additionally, the training details the creation and administration of screens and filters, the execution of fundamental and advanced issue searches, the application of screen schemes, the oversight and updating of workflows, the configuration and deployment of workflow schemes, and the performance of analytical tasks and report generation.

Upon completion of this training, participants will be equipped to:

• Efficiently manage and oversee project issues.
• Initiate and administer Scrum and Kanban projects.
• Administer default and custom data fields.
• Comprehend and manage business processes, workflows, and associated schemes.
• Conduct fundamental and advanced searches and data analysis.
• Produce and review operational reports.

This instructor-led, live training in US provides an overview of JIRA’s approach to software planning, tracking, and release management, while guiding participants through the creation and administration of a JIRA project.

By the conclusion of this training, participants will be equipped to:

• Understand the concepts and functionalities underlying JIRA’s user interface and workflows.
• Add, modify, duplicate, link, and prioritize issues.
• Progress issues through the entire workflow lifecycle.
• Conduct searches.
• Manage and customize screens and filters.

This 7-hour instructor-led training in US provides a focused examination of leveraging Jira and Confluence for effective agile project management. Participants will gain proficiency in board configuration, issue management, and tool integration to streamline requirements tracking and reporting, thereby enhancing team collaboration and delivery outcomes for government operations.

This instructor-led, live training in US (online or onsite) is aimed at intermediate-level project managers who wish to create, execute, and manage forms in Jira effectively for government purposes.

By the end of this training, participants will be able to:

• Understand Jira's core concepts, including issue types, workflows, and projects for government use.
• Develop and manage custom fields to collect and organize data effectively for government data management.
• Optimize form-related processes for various project types and teams for government efficiency.

This instructor-led live training, conducted at US (online or onsite), is intended for professionals at beginner to intermediate levels aiming to enhance their Jira capabilities. The training focuses on integrating and utilizing the Xray plugin, managing user roles and permissions, optimizing data imports, and handling storage management for government.

Upon completion of this training, participants will be able to:

• Integrate and configure the Xray plugin for test management.
• Manage Jira user profiles and assign appropriate roles and permissions.
• Efficiently import data into Jira following best practices.
• Optimize Jira storage usage and implement data management strategies.

Jira is a Java-based web application designed to enhance the agility of software development through robust project and issue tracking capabilities.

This instructor-led, live training session will guide participants in leveraging Jira to implement a Kanban framework for Agile methodologies within their organizations for government use.

Upon completion of this training, participants will possess the ability to:

• Comprehend the foundational principles of Agile and Kanban
• Utilize Jira to establish and oversee a Kanban project
• Configure Jira to align with the specific operational requirements of their agency
• Execute standard and advanced search and analysis functions
• Produce and evaluate performance reports

Target Audience

• Product Managers
• Software Developers
• Quality Assurance Engineers
• Business Analysts

Instructional Format

• A blended approach combining lectures, discussions, exercises, and extensive hands-on practice within a live-lab environment.

Note

• To request a customized training program tailored for government operations, please contact the office to coordinate scheduling.