Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 28 hours
Course Outline
- Comprehending digital organizational frameworks and individual roles
- Assessing the current digital maturity of the organization
- Defining professional identity and the values that guide conduct
- Identifying essential digital competencies
- Required leadership and collaborative capabilities
- The concept of Digital Transformation
- Categories of Digital Transformation
- Strategic approaches to Digital Transformation
- The hierarchical structure of Digital Transformation
- Digital Transformation strategy and citizen-centricity
- Defining the scope of 'digital' in public service
- Principles of citizen-centricity
- Key elements of the citizen experience
- Service design across internal and external interfaces
- Mapping the citizen experience journey
- Techniques for empathy mapping
- Development of proto-personas
- Adopting Digital Transformation practices
- Formulating an organizational Digital Transformation strategy or a specialized sub-strategy aligned with broader governmental goals
- Analyzing constraints, supports, and opportunities for improvement
- Understanding limitations in development processes
- Directing Digital Transformation initiatives
- Analyzing stakeholder interests and influence
- Prioritizing Digital Transformation projects
- Planning for the execution of digital strategies
Testimonials (1)
The case studies, real life examples