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Course Outline

  • Comprehending the digital enterprise and individual roles within it
    • Assessing the organization’s current digital maturity
    • Clarifying professional identity and driving values
    • Identifying essential digital competencies
    • Defining necessary leadership and followership capabilities
    • Understanding Digital Transformation
      • Categories of Digital Transformation
      • Approaches to Digital Transformation strategies
      • The framework for Digital Transformation maturity
  • Strategies for Digital Transformation and citizen-centric service delivery
    • Defining the scope of “digital” in public sector operations
    • Principles of citizen-centricity
    • Key elements of the constituent experience
    • Differentiating between front-stage and backstage service design (external constituents versus internal government employees)
    • Mapping constituent journeys
    • Constituent empathy frameworks
    • Development of provisional user profiles
  • Implementing Digital Transformation
    • Formulating a Digital Transformation strategy (or developing specific tactical plans aligned with broader agency objectives)
    • Identifying constraints, resources, and opportunities for improvement
    • Defining boundaries for development initiatives
  • Sustaining Digital Transformation leadership
    • Analyzing stakeholder needs and interests
    • Prioritizing Digital Transformation projects for government use
    • Planning the execution of digital strategies
 28 Hours

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