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 Duration 28 hours

Course Outline

  • Comprehending digital organizational frameworks and individual roles
    • Assessing the current digital maturity of the organization
    • Defining professional identity and the values that guide conduct
    • Identifying essential digital competencies
    • Required leadership and collaborative capabilities
    • The concept of Digital Transformation
      • Categories of Digital Transformation
      • Strategic approaches to Digital Transformation
      • The hierarchical structure of Digital Transformation
  • Digital Transformation strategy and citizen-centricity
    • Defining the scope of 'digital' in public service
    • Principles of citizen-centricity
    • Key elements of the citizen experience
    • Service design across internal and external interfaces
    • Mapping the citizen experience journey
    • Techniques for empathy mapping
    • Development of proto-personas
  • Adopting Digital Transformation practices
    • Formulating an organizational Digital Transformation strategy or a specialized sub-strategy aligned with broader governmental goals
    • Analyzing constraints, supports, and opportunities for improvement
    • Understanding limitations in development processes
  • Directing Digital Transformation initiatives
    • Analyzing stakeholder interests and influence
    • Prioritizing Digital Transformation projects
    • Planning for the execution of digital strategies

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