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Course Outline
- Comprehending the digital enterprise and individual roles within it
- Assessing the organization’s current digital maturity
- Clarifying professional identity and driving values
- Identifying essential digital competencies
- Defining necessary leadership and followership capabilities
- Understanding Digital Transformation
- Categories of Digital Transformation
- Approaches to Digital Transformation strategies
- The framework for Digital Transformation maturity
- Strategies for Digital Transformation and citizen-centric service delivery
- Defining the scope of “digital” in public sector operations
- Principles of citizen-centricity
- Key elements of the constituent experience
- Differentiating between front-stage and backstage service design (external constituents versus internal government employees)
- Mapping constituent journeys
- Constituent empathy frameworks
- Development of provisional user profiles
- Implementing Digital Transformation
- Formulating a Digital Transformation strategy (or developing specific tactical plans aligned with broader agency objectives)
- Identifying constraints, resources, and opportunities for improvement
- Defining boundaries for development initiatives
- Sustaining Digital Transformation leadership
- Analyzing stakeholder needs and interests
- Prioritizing Digital Transformation projects for government use
- Planning the execution of digital strategies
28 Hours
Testimonials (1)
The case studies, real life examples