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Course Outline
- Understanding the Digital Organization and Your Role in It
- Evaluating the Digital Maturity of Your Organization
- Defining Personal Values and Professional Identity
- Identifying Core Digital Skills for Government
- Leadership and Followership Competencies Required for Digital Transformation
- Overview of Digital Transformation
- Types of Digital Transformation
- Digital Transformation Strategies
- The Digital Transformation Pyramid
- Digital Transformation Strategy and Customer-Centricity
- Contextualizing Digital Initiatives for Government
- Customer-Centric Approaches in the Public Sector
- Elements of Customer Experience
- Service Design: Front-Stage and Backstage Perspectives (Internal vs. External Stakeholders)
- Mapping Customer Experiences
- Empathy Mapping for Government Services
- Proto-Personas for Public Sector Users
- Embracing Digital Transformation for Government
- Developing a Digital Transformation Strategy (or Sub-Strategy for Your Role within a Larger Organizational Goal)
- Identifying Constraints, Supports, and Opportunities
- Addressing Development Limitations
- Leading Digital Transformation
- Understanding Stakeholders in the Public Sector
- Prioritizing Digital Transformation Projects for Government
- Planning the Implementation of Digital Strategies
28 Hours
Testimonials (1)
The case studies, the quizzes, the time assigned for reading, the engagement.