Course Outline

  • Introduction to Network Troubleshooting for Government
  • Understanding Network Troubleshooting for Government
  • Troubleshooting Tools for Government
  • Troubleshooting Methodologies for Government
  • Introduction to Wireshark for Government
  • How Wireshark Functions for Government
  • Capturing Packets with Wireshark for Government
  • Understanding Capture and Display Filters for Government
  • Configuring Global Preferences in Wireshark for Government
  • Navigation and Colorization Techniques in Wireshark for Government
  • Using Time Values and Summaries in Wireshark for Government
  • Examining Basic Trace File Statistics with Wireshark for Government
  • Saving, Exporting, and Printing Data in Wireshark for Government
  • Capture and Display Filters in Wireshark for Government
  • Basics and Filter Language of Capture Filters for Government
  • Basics and Filter Language of Display Filters for Government
  • Useful Filters in Wireshark for Government
  • Lab Exercises and Case Studies with Wireshark for Government
  • Using Time Values and Summaries in Wireshark for Government
  • Utilizing Default Time Column Settings and Precision for Government
  • Measuring Time Between Packets for Government
  • Setting a Time Reference and Viewing Capture Times for Government
  • Troubleshooting Timing Problems with Wireshark for Government
  • Lab Exercises and Case Studies on Timing Issues for Government
  • Using Statistics Tools in Wireshark for Government
  • Creating I/O Graphs for Government
  • Creating TCP Time-Sequence Graphs for Government
  • Analyzing Flow Graphs with Wireshark for Government
  • Evaluating Service Response Times with Wireshark for Government
  • Creating Round-Trip-Time Graphs for Government
  • Analyzing TCP/IP Flows with Wireshark for Government
  • Analyzing Application Flows with Wireshark for Government
  • Lab Exercises and Case Studies on Statistics Tools for Government
  • The Expert System Basics in Wireshark for Government
  • Identifying Normal and Abnormal Network Communications for Government
  • Causes of Performance Problems in Network Communications for Government
  • Addressing Packet Losses, Acknowledgment Delays, and Retransmissions for Government
  • Lab Exercises and Case Studies on Expert System Basics for Government
  • Bandwidth Issues in Network Troubleshooting for Government
  • Measuring Bandwidth for Government
  • Calculating User/Flow Throughput for Government
  • Calculating Application Throughput for Government
  • Addressing Bandwidth and Throughput Problems for Government
  • Lab Exercises and Case Studies on Bandwidth Issues for Government
  • Latency Issues in Network Troubleshooting for Government
  • Key Points in Calculating Latency for Government
  • Plotting High Latency Times with Wireshark for Government
  • Using Free Latency Calculators for Government
  • Utilizing the frame.time_delta Filter for Government
  • Lab Exercises and Case Studies on Latency Issues for Government
  • Packet Loss and Retransmissions in Network Troubleshooting for Government
  • Addressing Packet Loss and Recovery in UDP and TCP for Government
  • Handling Previous Segment Lost and Out-of-Order Segments Events for Government
  • Dealing with Duplicate ACKs and Fast Retransmissions for Government
  • Managing TCP Retransmissions for Government
  • Addressing Zero Window, Window Changes, and Other Window Problems for Government
  • Lab Exercises and Case Studies on Packet Loss and Retransmissions for Government

Requirements

Participants should have a foundational understanding of networking and the TCP/IP protocol stack. For government attendees, it is essential to bring laptops equipped with Wireshark software, which can be downloaded for free from www.wireshark.org.

 21 Hours

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