Course Outline

  • Introduction to Network Troubleshooting for Government
  • What is Network Troubleshooting
  • Troubleshooting Tools
  • Troubleshooting Methodologies
  • Introduction to Wireshark
  • How Wireshark Works
  • Capturing Packets
  • What are Capture and Display Filters
  • Configuring Global Preferences
  • Navigation and Colorization Techniques
  • Using Time Values and Summaries
  • Examining Basic Trace File Statistics
  • Save, Export, and Print
  • Capture and Display Filters
  • Capture Filters – Basics and Filter Language
  • Display Filters – Basics and Filter Language
  • Useful Filters
  • Lab Exercises and Case Studies
  • Using Time Values and Summaries
  • Use the Default Time Column Setting and Precision
  • Use Time Between Packets
  • Set a Time Reference and View Capture Times
  • Troubleshooting Timing Problems
  • Lab Exercises and Case Studies
  • Using Statistics Tools
  • Create I/O Graphs
  • Create TCP Time-Sequence Graphs
  • Analyze Flow Graphs
  • Evaluate Service Response Times
  • Create Round-Trip-Time Graphs
  • Analyze TCP/IP Flows
  • Analyze Applications Flows
  • Lab Exercises and Case Studies
  • The Expert System Basics
  • Normal and Un-normal Network Communications
  • Causes of Performance Problems
  • Packet Losses, Ack to Longs, and Retransmissions
  • Lab and Case Studies
  • Bandwidth Issues
  • Bandwidth Measurement
  • User/Flow Throughput Calculations
  • Applications Throughput Calculations
  • Bandwidth and Throughput Problems
  • Lab Exercises and Case Studies
  • Latency Issues
  • The Primary Points in Calculating Latency
  • Plotting High Latency Times
  • Free Latency Calculators
  • Using the frame.time_delta Filter
  • Lab Exercises and Case Studies
  • Packet Loss and Retransmissions
  • Packet Loss and Recovery – UDP and TCP
  • Previous Segment Lost and Out-of-Order Segments Events
  • Duplicate ACKs and Fast Retransmissions
  • TCP Retransmissions
  • Zero Window, Window Changes, and Other Window Problems
  • Lab Exercises and Case Studies

Requirements

Participants should have a foundational understanding of networking and the TCP/IP protocol stack. For government attendees, it is essential to bring laptops equipped with Wireshark software, which can be downloaded for free from www.wireshark.org.

 21 Hours

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