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Course Outline

Business Objectives and Purpose
Foundational business concepts viewed from a strategic operational perspective for government contexts

  • Core business fundamentals,
  • Strategic development
  • Planning and target establishment
  • Project execution and management
  • Marketing principles
  • Personnel management and staffing
  • Financial oversight

Business Process Core Concepts
Essential principles regarding business processes:

  • Identification and discovery of business processes
  • Defining characteristics of processes
  • Differentiation between current (as-is) and future (to-be) process states
  • Hierarchical levels of business process modeling
  • Alignment of business processes with institutional goals and objectives

Business Process Management Principles
Foundational elements of Business Process Management:

  • Comparison of functional versus process-centric organizational structures
  • Various approaches to process management
  • Evolution and advancements in process management practices
  • Roles and responsibilities of key stakeholders
  • Tools and technologies that enable effective process management

Business Motivation Modeling
Business Modeling Fundamentals - Components of the Business Motivational Model:

  • Organizational vision
  • Goal and objective setting
  • Relationship between means and ends
  • Definition of mission
  • Strategic and tactical planning
  • Key aspects of business modeling
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Business Process Modeling Principles
Foundations of Business Process Modeling:

  • Basic principles of BPMN
  • Definition and application of all BPMN elements within descriptive and analytic conformance subclasses
  • Activity modeling;
  • Grouping mechanisms within a model

Business Process Modeling Competencies
Practical Skills in Business Process Modeling:

  • Concise scenarios presented as BPMN diagrams or narrative descriptions
  • Application of BPMN elements specified in descriptive and analytic conformance subclasses

Process Quality, Governance, and Metrics Frameworks
Understanding Industry Reference Models and Frameworks for Quality, Metrics, and Governance:

  • Familiarity with various industry-standard frameworks
  • APQC Process Classification Framework
  • SCOR Model
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma and Balanced Scorecard methodologies
  • COBIT Framework
  • Sarbanes-Oxley Act compliance

Requirements

A general understanding of business processes is required.

 28 Hours

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