Course Outline

Introduction

Understanding Quality, Quality Systems, and QMS (Quality Management System) Audit for Government

Exploring the Relationship Between QMS Audit, Customer Satisfaction, and Profitability in Public Sector Operations

An Overview of ISO 9001 and the Seven Quality Management Principles

Planning the QMS Audit Based on Inputs from Senior Leadership and Key Technical Staff

Developing a QMS Audit Checklist to Document Compliance and Non-Compliance Details

Preparing a Comprehensive QMS Audit Report for Government Use

Understanding the Continuous Improvement Cycle in Quality Management

Meeting ISO 9001 Certification Requirements for Government Entities

Briefing Senior Leadership on Audit Findings and Recommendations

Closing Remarks

Requirements

  • An understanding of continuous improvement toward customer satisfaction for government.
  • An understanding of business process improvement.
  • A general understanding of quality systems and quality management system improvement.
  • Experience with continuous improvement processes and performance metrics.

Audience

  • Auditors who are or will be involved in QMS audits for government.
  • Consultants and managers involved in quality programs for government.
  • Persons who need to work with QMS auditors for government.
 21 Hours

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