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 Duration 14 hours

Course Outline

Overview of Root Cause Analysis (RCA)

  • Definition and strategic value of RCA
  • Categorization of root causes: systemic, procedural, and personnel-related elements
  • Application of RCA within the internal audit governance framework

Identification and Characterization of Audit Findings

  • Prevalent challenges encountered in internal audits
  • Effective methodologies for documenting audit findings
  • Differentiating between surface-level symptoms and underlying root causes

Essential RCA Methodologies for Internal Auditors

  • Application of the 5 Whys technique
  • Utilization of Fishbone (Ishikawa) diagrams
  • Implementation of Failure Mode and Effects Analysis (FMEA)
  • Pareto Analysis for prioritizing critical root causes

Execution of RCA Investigations

  • Collection and evaluation of relevant data
  • Conducting stakeholder interviews for factual verification
  • Establishing clear cause-and-effect linkages

Formulation and Execution of Corrective Measures

  • Converting RCA insights into practical recommendations
  • Structuring corrective and preventive action plans (CAPA)
  • Sustaining the long-term efficacy of implemented actions

Incorporating RCA into Internal Audit Operations

  • Integrating RCA into audit planning and reporting cycles
  • Leveraging RCA for continuous organizational improvement
  • Ongoing monitoring and review of RCA results

Case Studies and Practical Applications

  • Exemplars of RCA application in audit contexts
  • Collaborative exercise: Performing RCA on sample audit findings
  • Simulated interviews for pinpointing root causes

Conclusions and Recommended Follow-up Actions

Requirements

  • Fundamental knowledge of internal auditing processes
  • Professional experience in risk assessment and compliance
  • Working familiarity with organizational policies and procedures

Target Audience

  • Internal auditors
  • Risk and compliance officers
  • Quality assurance professionals
  • Process improvement specialists

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