Problem Solving with Root Cause Analysis (RCA) Training Course

The Advanced Product Quality Planning (APQP) course is designed to equip participants with a thorough understanding of the APQP process and its application in product development and launch. This course will cover essential concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will gain the skills and knowledge necessary to successfully implement APQP in their organizations, ensuring the delivery of high-quality products to customers. This training is particularly relevant for government agencies seeking to enhance their product development processes and ensure alignment with public sector workflows, governance, and accountability.

This comprehensive course is designed to provide participants with in-depth knowledge and expertise in implementing and maintaining a Quality Management System (QMS) compliant with the IATF 16949 standard. Participants will gain a thorough understanding of the requirements, processes, and best practices related to automotive quality management. Through practical examples and case studies, attendees will learn how to effectively apply the principles of IATF 16949 to ensure the highest level of quality in automotive manufacturing and supply chain operations for government and industry applications.

ISO 26262 outlines the requirements for functional safety in the automotive industry.

This instructor-led, live training (available online or on-site) is designed for automotive professionals who aim to implement the ISO 26262 standard within their organization.

By the end of this training, participants will be able to:

• Understand functional safety as it pertains to automotive hardware and software development.
• Comprehend the legal responsibilities and compliance requirements of ISO 26262.
• Implement the safety processes specified in ISO 26262.

Course Format

• Interactive lecture and discussion.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options for Government

• To request a customized training tailored to the needs of your organization, please contact us to arrange.

ISO 9001 Foundation training equips participants with the essential elements required to implement and manage a Quality Management System (QMS) as outlined in ISO 9001. This course provides an understanding of various QMS components, including policy, procedures, performance measurements, management commitment, internal audits, management reviews, and continual improvement. Upon completing this training, participants are eligible to take the exam and apply for the “PECB Certified ISO 9001 Foundation” credential. A PECB Foundation Certificate demonstrates that you have grasped the fundamental methodologies, requirements, framework, and management approaches of QMS, which is particularly valuable for government agencies seeking to enhance their quality management practices. ### Who Should Attend? - Individuals involved in Quality Management - Professionals aiming to gain knowledge about the primary processes of Quality Management Systems (QMS) - Those interested in pursuing a career in Quality Management The “PECB Certified ISO 9001 Foundation” exam fully complies with the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains: - Domain 1: Fundamental principles and concepts of a Quality Management System (QMS) - Domain 2: Quality Management System (QMS) Upon successfully passing the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential. ### General Information - Certification fees are included in the exam price. - Training materials, consisting of over 200 pages of information and practical examples, will be provided. - A participation certificate with 14 CPD (Continuing Professional Development) credits will be issued. - In the event of an exam failure, you have the option to retake the exam within 12 months at no additional cost.

The ISO 9001 Lead Auditor training equips participants with the essential expertise to conduct Quality Management System (QMS) audits by applying widely recognized audit principles, procedures, and techniques. This course will provide you with the knowledge and skills necessary to plan and execute internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1. Through practical exercises, you will gain mastery of audit techniques and become competent in managing an audit program, leading an audit team, communicating effectively with customers, and resolving conflicts. Upon completing this training and acquiring the necessary expertise to perform these audits, you can take the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. Holding a PECB Lead Auditor Certificate will demonstrate your capabilities and competencies to audit organizations based on best practices, which is particularly valuable for government agencies striving for quality and efficiency in their operations. ### Who Should Attend? - Auditors seeking to perform and lead Quality Management System (QMS) certification audits - Managers or consultants aiming to master the QMS audit process - Individuals responsible for maintaining compliance with QMS requirements - Technical experts preparing for a QMS audit - Expert advisors in Quality Management ### General Information - Certification fees are included in the exam price. - Training materials containing over 450 pages of information and practical examples will be provided. - A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued. - In the event of exam failure, you can retake the exam within 12 months at no additional cost.

The ISO 9001 Lead Implementer training equips participants with the essential expertise to assist organizations in establishing, implementing, managing, and maintaining a Quality Management System (QMS) based on ISO 9001. Throughout this training course, attendees will gain a comprehensive understanding of best practices for QMS, which can enhance an organization’s customer satisfaction and overall performance and effectiveness.

Upon mastering the necessary concepts of Quality Management Systems, participants are eligible to sit for the exam and apply for the “PECB Certified ISO 9001 Lead Implementer” credential. Holding a PECB Lead Implementer Certificate demonstrates practical knowledge and professional capabilities to implement ISO 9001 in an organization, ensuring alignment with public sector workflows, governance, and accountability.

Who Should Attend?

• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• Members of QMS teams

General Information

• Certification fees are included in the exam price.
• Training materials, including over 450 pages of information and practical examples, will be provided.
• A participation certificate with 31 CPD (Continuing Professional Development) credits will be issued.
• In the event of exam failure, participants can retake the exam within 12 months at no additional cost.

In this instructor-led, live training session, participants will gain an understanding of Quality Management System (QMS) Audit principles, procedures, and documentation through a series of case studies, group discussions, and hands-on exercises. By the end of this training, participants will be able to: - Identify the requirements for a successful QMS Audit. - Develop an audit checklist for a sample audit scenario. - Report findings in accordance with ISO 9001 requirements. - Write and grade non-conformity reports and evaluate proposals for corrective action. - Prepare and present a compelling evaluation to top management, aligning with the organization's policy and objectives. This training is designed to enhance the skills of auditors and quality professionals for government and private sector organizations, ensuring compliance and continuous improvement in QMS processes.

This instructor-led, live training in [location] (online or onsite) is aimed at intermediate-level internal auditors who wish to enhance their audit effectiveness by applying structured Root Cause Analysis (RCA) techniques for government. By the end of this training, participants will be able to: - Understand RCA methodologies and their role in internal auditing for government. - Identify and analyze the root causes of audit findings. - Apply RCA tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA). - Develop corrective and preventive action plans based on RCA findings. - Integrate RCA into the internal audit process to improve risk management for government.

This training course is designed to equip professionals with a comprehensive understanding of root cause analysis and the implementation of corrective actions. Participants will learn to differentiate between the root cause of a problem and the root cause of non-detection, utilize various analytical tools, and understand the distinctions between corrective actions and corrections. The course will also cover methodologies for verifying the effectiveness of implemented actions and introduce the 8D problem-solving process. Benefits:

• Develop the ability to effectively identify and address the root causes of problems.
• Gain proficiency in using key analytical tools and techniques.
• Learn to implement and verify corrective actions to prevent issues from recurring.
• Enhance process reliability and quality within your organization.
• Foster a culture of continuous improvement and proactive problem-solving, aligned with best practices for government operations.

This instructor-led, live training (available online or on-site) is designed for intermediate-level safety professionals and operational managers who seek to improve their skills in investigating incidents, identifying systemic vulnerabilities, and developing effective corrective and preventive measures. The training aligns with best practices for government and emphasizes the importance of thorough investigation techniques and robust action plans to enhance public sector workflows, governance, and accountability.

This instructor-led, live training (online or onsite) is designed for government supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers. By the end of this training, participants will be able to: - Implement a proactive and collaborative strategy for enhancing supplier quality. - Clearly articulate and communicate supply specifications and requirements. - Examine various Supplier Quality Management Systems (QMS) and apply an analytical approach to select the most appropriate one for government needs. - Utilize a QMS to continuously monitor, inspect, and audit supply chains. - Ensure that suppliers provide the highest quality products and services for government operations.

This instructor-led, live training in [location] (online or onsite) is designed for beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios. By the end of this training, participants will be able to: - Understand the core principles of Statistical Process Control (SPC). - Utilize basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance. - Develop and interpret various types of control charts for variable and attribute data to identify and analyze process variations. - Compute and interpret process capability indices. This training is tailored to enhance the skills necessary for government professionals to ensure quality and efficiency in their workflows.

This training course is designed for all individuals working in or with high-performance IT delivery teams, such as DevOps and Scrum, who are responsible for or deeply involved in quality engineering. This includes QA professionals, testers, operations personnel, business analysts, product owners, developers, quality engineers, users, scrum masters, agile coaches, release train engineers, and other relevant roles. In today’s IT landscape, cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new approach to built-in quality, which extends beyond mere testing. Conducting QA and testing activities within an organization requires a broad range of knowledge and skills. This training course equips professionals to perform these essential operational tasks effectively. The cost of the TMAP® High-performance quality engineering exam voucher is included in the course. The exam is administered in collaboration with iSQI, and the voucher allows you to schedule the exam at a time and location that suits your needs. The internationally recognized TMAP® High-performance quality engineering certification validates the knowledge and skills necessary for any individual responsible for or heavily involved in quality engineering, ensuring alignment with best practices for government and other sectors.

This training course is designed for all individuals involved in organizing high-performance IT delivery, such as DevOps and Scrum methodologies. This includes roles such as scrum masters, agile coaches, release train engineers, test managers, test leads, QA professionals, testers, business analysts, product owners, developers, quality engineers, users, and operations personnel. In the modern IT landscape, cross-functional teams are expected to deliver business value with high quality and speed. TMAP® supports this new approach to built-in quality, which extends beyond traditional testing methods. Organizing QA and testing involves orchestrating, arranging, planning, preparing, and controlling various activities. This training course equips professionals responsible for organizing QA and testing with the necessary knowledge and skills to enable teams to achieve quality ownership. The cost of the TMAP® Organizing built-in quality at scale exam voucher is included in this course. The exam is administered in collaboration with iSQI, and participants can schedule it at a time and location of their choice. Upon completing the TMAP: Organizing built-in quality at scale course: - You will earn an independent, internationally recognized certification that demonstrates your expertise in QA and testing. - You will gain insights into IT delivery models, particularly DevOps, and understand the whole-team approach and its relevance for development and operations personnel. - You will have the opportunity to pursue additional certifications, further enhancing your qualifications. This training is tailored to support professionals in their roles within government and private sector organizations, ensuring they are well-prepared to meet the demands of modern IT delivery.

This training course is designed to equip members of high-performance IT delivery teams, including those in DevOps or Scrum roles, with the essential knowledge and skills necessary for ensuring quality in their IT systems. It also helps participants gain confidence that the intended business value can be realized. On the final afternoon of the training, participants will take a 1-hour exam consisting of 30 questions titled “TMAP: Quality for cross-functional teams,” which is conducted in collaboration with iSQI. The internationally recognized TMAP: Quality for cross-functional teams certification confirms that individuals in high-performance IT delivery teams, such as those working in DevOps or Scrum environments, possess the required knowledge and skills to build quality into their IT systems and ensure the achievement of business value. This certification is particularly valuable for government agencies looking to enhance their IT delivery processes and align with best practices.