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Course Outline

Overview of Quality Assurance in Healthcare

  • Concepts and significance of quality assurance processes
  • Audit classifications (internal, external, regulatory compliance, operational)
  • Accountability and duties of quality assurance professionals

Healthcare Quality and Patient Safety Standards

  • Fundamentals of healthcare quality metrics and patient safety protocols
  • Applicable federal and accrediting body mandates (e.g., The Joint Commission, CMS)
  • Essential quality frameworks and methodologies (ISO 9001, Six Sigma, Lean principles)

Quality Management Systems (QMS) Frameworks

  • Core components of QMS within healthcare environments
  • Development and deployment of QMS structures
  • Mechanisms for continuous operational improvement

Leadership and Strategic Alignment

  • Guiding principles for quality leadership
  • Strategic planning execution and deployment
  • Managing organizational change in healthcare settings

Audit Program Planning and Logistics

  • Design of comprehensive audit programs
  • Creation of audit schedules and procedural checklists
  • Efficient resource distribution and timeline management

Execution of Audits

  • Evidence gathering techniques (interviews, site observations, documentation review)
  • Audit methodologies and analytical instruments (process mapping, check sheets, root cause diagrams)
  • Documentation and categorization of audit outcomes

Data Analysis and Evaluation

  • Application of statistical analysis methods
  • Conducting root cause investigations
  • Implementation of corrective and preventive actions (CAPA)

Audit Documentation and Reporting

  • Composition of clear and actionable audit reports
  • Dissemination of findings to relevant stakeholders
  • Monitoring and resolution of identified issues

Regulatory Compliance in Healthcare Operations

  • Critical statutes and standards (HIPAA, FDA regulations, OSHA guidelines)
  • Techniques for compliance verification
  • Procedures for addressing non-conformance

Professional Ethics in Quality Auditing

  • Standards of ethical conduct and professional integrity
  • Managing conflicts of interest and preserving confidentiality
  • Ethical frameworks for audit decision-making

Certification Examination Preparation

  • Familiarization with the CMQ/OE and ASQ examination structures
  • Effective study methodologies and preparation techniques
  • Utilization of practice assessments and mock examinations

Conclusion and Actionable Next Steps

Requirements

  • Foundational knowledge of quality management principles and practices
  • Familiarity with healthcare regulations and standards

Audience

  • Quality managers
  • Healthcare administrators
  • Auditors
 21 Hours

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