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Duration 21 hours
Course Outline
Overview of Quality Assurance Auditing Within the Healthcare Sector
- Definition and operational significance of quality assurance auditing
- Categories of audits (internal, external, regulatory compliance, procedural)
- Duties and scope of quality assurance auditors
Healthcare Quality Standards and Patient Safety
- Foundational concepts in healthcare quality and patient safety
- Governance requirements in the healthcare sector (e.g., JCAHO, CMS)
- Primary quality criteria and frameworks (ISO 9001, Six Sigma, Lean)
Quality Management Systems (QMS)
- Essential components of a QMS in the healthcare sector
- Strategies for designing and deploying QMS
- Processes for continuous operational improvement
Executive Leadership and Strategic Governance
- Leadership principles within quality management structures
- Strategic planning and organizational alignment
- Change management protocols in healthcare settings
Audit Scheduling and Preparation
- Planning a comprehensive audit program
- Developing audit protocols and verification checklists
- Resource distribution and timeline management
Execution of Audit Procedures
- Data acquisition methods (interviews, site observations, record reviews)
- Audit instrumentation and methodologies (flowcharts, data sheets, cause-and-effect diagrams)
- Documentation and categorization of audit outcomes
Data Assessment and Interpretation
- Statistical instruments for analytical assessment
- Identification of underlying causes
- Corrective and preventive action protocols (CAPA)
Reporting on Audit Outcomes
- Drafting effective audit reports
- Communicating results to relevant stakeholders
- Monitoring and resolution of identified audit issues
Regulatory Adherence in Healthcare
- Core statutes and standards (HIPAA, FDA, OSHA)
- Techniques for compliance auditing
- Management of non-compliance events
Ethical Considerations in Quality Auditing
- Ethical standards and professional integrity
- Conflicts of interest and data confidentiality
- Ethical judgment in audit contexts
Preparation for Certification Examinations
- Analysis of the CMQ/OE and ASQ examination structures
- Recommendations and methods for effective study
- Simulation questions and practice examinations
Conclusions and Recommended Actions
Requirements
- Foundational knowledge of quality management principles and practices
- Acquaintance with healthcare regulations and standards
Target Audience
- Quality managers
- Healthcare administrators
- Professional auditors
Testimonials (1)
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