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Course Outline
Overview of Quality Assurance in Healthcare
- Concepts and significance of quality assurance processes
- Audit classifications (internal, external, regulatory compliance, operational)
- Accountability and duties of quality assurance professionals
Healthcare Quality and Patient Safety Standards
- Fundamentals of healthcare quality metrics and patient safety protocols
- Applicable federal and accrediting body mandates (e.g., The Joint Commission, CMS)
- Essential quality frameworks and methodologies (ISO 9001, Six Sigma, Lean principles)
Quality Management Systems (QMS) Frameworks
- Core components of QMS within healthcare environments
- Development and deployment of QMS structures
- Mechanisms for continuous operational improvement
Leadership and Strategic Alignment
- Guiding principles for quality leadership
- Strategic planning execution and deployment
- Managing organizational change in healthcare settings
Audit Program Planning and Logistics
- Design of comprehensive audit programs
- Creation of audit schedules and procedural checklists
- Efficient resource distribution and timeline management
Execution of Audits
- Evidence gathering techniques (interviews, site observations, documentation review)
- Audit methodologies and analytical instruments (process mapping, check sheets, root cause diagrams)
- Documentation and categorization of audit outcomes
Data Analysis and Evaluation
- Application of statistical analysis methods
- Conducting root cause investigations
- Implementation of corrective and preventive actions (CAPA)
Audit Documentation and Reporting
- Composition of clear and actionable audit reports
- Dissemination of findings to relevant stakeholders
- Monitoring and resolution of identified issues
Regulatory Compliance in Healthcare Operations
- Critical statutes and standards (HIPAA, FDA regulations, OSHA guidelines)
- Techniques for compliance verification
- Procedures for addressing non-conformance
Professional Ethics in Quality Auditing
- Standards of ethical conduct and professional integrity
- Managing conflicts of interest and preserving confidentiality
- Ethical frameworks for audit decision-making
Certification Examination Preparation
- Familiarization with the CMQ/OE and ASQ examination structures
- Effective study methodologies and preparation techniques
- Utilization of practice assessments and mock examinations
Conclusion and Actionable Next Steps
Requirements
- Foundational knowledge of quality management principles and practices
- Familiarity with healthcare regulations and standards
Audience
- Quality managers
- Healthcare administrators
- Auditors
21 Hours
Testimonials (1)
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