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Course Outline

Introduction

Historical context and current landscape of process automation

Survey of established Robotic Process Automation (RPA) solutions and vendor offerings

  • Automation Anywhere
  • Blue Prism
  • Pega OpenSpan
  • UiPath
  • Nice
  • WorkFusion

Differentiating front-office and back-office automation agents

Workflow architecture: data flow dynamics

Criteria for identifying suitable processes for automation

Assessment Activity: Inventory of existing systems and operational processes

Practical Exercise: Introduction to basic automation development (data extraction)

Practical Exercise: Desktop application automation

Practical Exercise: Web-based automation workflows

Implementing conditional logic in workflows

Workflow troubleshooting: diagnostic tools and methodologies

Deploying RPA solutions in production environments for government operations

RPA operational best practices

Monitoring and capturing data output from automated tasks

Organizational roles within RPA frameworks

Strategies for scaling RPA initiatives

RPA security considerations and safeguards

Closing remarks

Requirements

  • Comprehensive knowledge of operational procedures and administrative workflows
  • Foundational technical expertise
  • Familiarity with programming principles is advantageous, though direct coding proficiency is not mandatory

Intended Audience

  • Software developers
  • Business process architects
  • Technical personnel responsible for implementing robotic process automation (RPA) solutions within their agencies or institutions
 21 Hours

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