Course Outline

Introduction

Overview of process automation, from its inception to current practices for government

Overview of existing Robotic Process Automation (RPA) solutions and vendors for government

  • Automation Anywhere
  • Blue Prism
  • Pega OpenSpan
  • UiPath
  • Nice
  • WorkFusion

Front office versus back office robots for government operations

The anatomy of a workflow: how data moves through processes for government

How to identify an effective process for automation in the public sector

Exercise: Assessing current systems and processes for potential automation for government

Exercise: A simple automation creation demonstration (web scraping) for government use cases

Exercise: Desktop automation task for government operations

Exercise: Web automation task for government applications

Branching a workflow to handle complex scenarios for government processes

Debugging a workflow: tools and techniques for ensuring reliability in government systems

Deploying RPA in production environments for government agencies

RPA best practices for government organizations

Collecting and analyzing data generated by robots for government reporting and compliance

Roles and responsibilities in RPA implementation for government

Scaling RPA initiatives across multiple departments and agencies for government efficiency

Ensuring the security of RPA systems for government operations

Closing remarks on the future of RPA for government

Requirements

  • General understanding of business processes and office workflows for government operations
  • Some technical background
  • An understanding of programming concepts is beneficial, though no actual programming experience is required

Audience

  • Developers
  • Process designers
  • Technical personnel responsible for deploying RPA within their government organization
 21 Hours

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