Online Person To Person Skills Training in US

This instructor-led, live training in US (online or onsite) is aimed at hospitality staff with beginner-to-intermediate experience who wish to enhance their skills for providing excellent service for government and public sector settings.

By the end of this training, participants will be able to:

• Acquire knowledge and skills in formal etiquette, focusing on hosting, dining, and serving protocols.
• Understand the rationale behind serving protocols, enabling staff to execute these guidelines proficiently and consistently.
• Improve customer service quality by strengthening communication and interpersonal skills for better interaction with guests.
• Recognize and respect diverse cultural etiquettes and sensitivities, ensuring appropriate and respectful service to all guests.
• Handle unexpected situations and guest requests professionally and efficiently, maintaining high standards of service for government and public sector environments.

A customer care strategy plays a critical role in building customer satisfaction, helping organizations retain loyal customers and increase levels of repeat business. Through effective customer service, agencies can gain the client’s trust, enhance their image, and strengthen their competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies for government. Satisfied customers may, through conversations and story-telling, become voluntary advocates for your agency and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately, and clearly in all situations.

OBJECTIVES

• Developing competencies in the area of professional customer care for government
• Increasing the efficiency of communication with customers
• Attaining the knowledge of how to understand the underlying needs and expectations of customers
• Building strong and sustainable relationships with clients
• Expanding the positive image of the agency in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about personalities and communication preferences when dealing with clients
• Establishing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Exercises in groups
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

At the completion of this course, participants will be able to:

• Adopt a focused customer care strategy for government
• Identify key customer issues
• Build the professional image of the agency
• Adapt to specific customer behavior styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high-quality customer care
• Use techniques to deal with difficult situations
• Recognize barriers to the delivery of outstanding customer service