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Course Outline
Introduction to AIOps for Government
- What is AIOps and its significance for government operations
- Traditional monitoring compared to AIOps-driven observability in the public sector
- AIOps architecture and key components tailored for government use
Collecting and Normalizing Operational Data for Government
- Types of observability data: metrics, logs, and traces relevant to government systems
- Ingesting data from various sources including servers, containers, and cloud environments used by government agencies
- Utilizing agents and exporters such as Prometheus, Beats, and Fluentd for government operations
Data Correlation and Anomaly Detection in Government Systems
- Time series correlation and statistical methods applicable to government data
- Implementing machine learning models for anomaly detection in public sector systems
- Detecting incidents across distributed government networks
Alerting and Noise Reduction for Government Operations
- Designing intelligent alert rules and thresholds for government IT environments
- Suppression, deduplication, and alert grouping to enhance efficiency in government operations
- Integrating with alert management tools such as Alertmanager, Slack, PagerDuty, or Opsgenie for government use
Root Cause Analysis and Visualization for Government IT
- Using dashboards to visualize metrics and detect trends in government systems
- Exploring events and timelines for root cause analysis (RCA) in public sector environments
- Tracing issues across layers with distributed tracing tools suitable for government operations
Automation and Remediation for Government IT Systems
- Triggering automated scripts or workflows from incidents in government systems
- Integrating with IT service management (ITSM) systems such as ServiceNow and Jira for government use
- Use cases: self-healing, scaling, traffic rerouting for enhanced government operations
Open Source and Commercial AIOps Platforms for Government
- Overview of tools suitable for government use: Prometheus, Grafana, ELK, Moogsoft, Dynatrace
- Evaluation criteria for selecting an AIOps platform for government agencies
- Demonstration and hands-on experience with a selected stack tailored for government needs
Summary and Next Steps for Government AIOps Implementation
Requirements
- A comprehensive understanding of IT operations and system monitoring concepts for government.
- Practical experience with monitoring tools or dashboards.
- Familiarity with fundamental log and metric formats.
Audience
- Operations teams responsible for infrastructure and applications within government agencies.
- Site Reliability Engineers (SREs) in the public sector.
- IT monitoring and observability teams supporting government operations.
14 Hours
