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 Duration 14 hours

Course Outline

Introduction to Enterprise AIOps Platforms for Government

  • Overview of the evolution in enterprise observability and AIOps methodologies
  • Positioning of Splunk, Moogsoft, and Dynatrace within the AIOps ecosystem
  • Comparative analysis of capabilities, including strengths, integrations, and application scenarios

Leveraging Splunk for AIOps Operations

  • Ingestion of metrics, logs, and events from heterogeneous data sources
  • Development of searches, dashboards, and alerts to facilitate real-time situational awareness
  • Utilization of Splunk ITSI for anomaly detection and service health assessment

Operational Intelligence via Moogsoft

  • Architectural and deployment considerations for Moogsoft AIOps
  • Strategies for noise reduction, event deduplication, and alert correlation
  • Automation and enrichment of incident workflows

Comprehensive Observability with Dynatrace

  • Deployment of OneAgent and automated service discovery
  • Application of Davis AI for root cause identification and predictive issue alerting
  • Monitoring cloud-native environments, Service Level Objectives (SLOs), and service flow analytics

Integration of Splunk, Moogstack, and Dynatrace

  • Cross-platform data integration and API utilization
  • Establishment of unified incident management protocols and escalation procedures
  • Centralization of insights through dashboards and alerting pipelines

Designing Scalable AIOps Workflows for Government

  • Implementation of self-healing automation across integrated toolchains
  • Definition of Key Performance Indicators (KPIs) and reporting frameworks for AIOps performance
  • Enforcement of governance standards, access controls, and audit compliance

Case Studies and Enterprise Use Scenarios

  • Real-world implementations in finance, telecommunications, and retail sectors
  • Assessment of Return on Investment (ROI) from AIOps adoption
  • Planning for phased deployment and change management processes

Summary and Next Steps

Requirements

  • Experience with IT operations or monitoring platforms
  • Familiarity with enterprise observability workflows
  • Fundamental understanding of alerting, metrics, and logging

Audience

  • IT managers accountable for service reliability
  • Enterprise monitoring and observability teams
  • Operations architects and infrastructure leaders

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