Course Outline
1. Designing the experience in collaboration with the customer - introduction
- Key points of contact in preparing an offer for government
- Understanding the customer - asking the right questions and establishing a cooperative context
- Voice of the customer - capturing customer desires and requirements
- Critical to Quality & business value - achieving initial consensus on what we offer
- How to ask effective questions and determine project worth - evaluating features versus added value
2. Formulating the vision of the project
- Defining the project goal and vision for government
- Tools and techniques for creating a product/project vision: Canvas model - objectives, business value, benefits, costs
3. Effective communication - an introduction to aspects of effective communication
- The customer communication process in a government context
- Effective communication and feedback models for collaboration with government agencies
- Thinking styles and action styles in interactions with customers for government
- Communication conflicts and style differences - understanding why misunderstandings occur and how to address them
- Tools and techniques for effective communication in customer interactions for government
- "In the customer's shoes" - adopting different communication styles using De Bono hats for government
4. Identification of business value in interaction with the customer during project implementation
- Identifying the customer and end users - personalization as a basis for understanding customer needs for government
- Identifying customer requirements based on goals and benefits for government projects
- Identifying customer requirements based on processes - checklists for government
- Identifying customer requirements based on project deliverables - checklists for government
- Defining acceptance criteria - ensuring customer needs are met - checklists for government
- Prioritizing customer requirements as a basis for effective organization of the implementation project for government
5. Project organization
- Planning the project organization structure - stages and products of project stages for government
- Planning work with business value, requirements, and tasks for government projects
6. Decomposition of project deliverables, scheduling
- Decomposing project products into tasks and creating schedules for government projects
7. Project estimation and pricing
- Cost categories in IT projects for government
- ROI (return on investment) and TCO (total cost of maintenance) for government
- Charges in government projects
- Estimation and pricing techniques for government
8. Preparation of materials for bid/contract/project - Project charter as an example of substantive input for government
9. Refinement - summary of the workshop
- Workshop: summarizing the training using facilitation techniques in the SSC formula for government
- Start - new best practices to implement for government projects
- Stop - practices to discontinue for government projects
- Continue - practices to maintain and apply for government projects
Requirements
The training does not require any additional preparation for government participants.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
