Course Outline
1. Designing the client experience in a collaborative manner - introduction
- Defining key points of contact during the bid preparation process
- Comprehending agency needs through targeted inquiry and establishing a cooperative framework
- Integrating the voice of the client by documenting specific wishes and requirements
- Establishing initial consensus on quality standards and business value to clarify the scope of the offering
- Strategic questioning to distinguish between standard product features and high-value additions worth implementing
2. Articulating the project vision
- Defining the primary objective and overall vision of the initiative
- Utilizing frameworks such as the Canvas model to outline objectives, business value, anticipated benefits, and associated costs
3. Effective communication - an introduction to core principles of professional interaction
- Structuring the communication process with agency stakeholders
- Implementing effective feedback models to enhance collaborative efforts
- Recognizing different thinking and action styles in client interactions
- Addressing communication conflicts and adapting approaches to ensure mutual understanding
- Applying tools and techniques to facilitate clear and effective client interactions
- Perspective-taking and adapting communication styles, including the application of the De Bono hats method
4. Identifying business value during the client interaction and implementation phase
- Identifying the primary client and end users to establish a foundation for personalized needs assessment
- Deriving client requirements from defined goals and expected benefits
- Eliciting client requirements through process analysis and structured checklists
- Identifying client requirements based on project deliverables and using checklists for validation
- Defining acceptance criteria to verify that client needs are met, supported by checklists
- Prioritizing client requirements to support effective project organization and execution
5. Project organization
- Structuring the project organization by defining stages and the associated deliverables for each phase
- Planning workstreams centered on business value, requirements, and specific tasks
6. Decomposing project deliverables and scheduling
- Breaking down project products into actionable tasks and developing implementation schedules
7. Project estimation and pricing
- Categorizing costs specific to IT initiatives
- Analyzing return on investment (ROI) and total cost of maintenance (TCO)
- Managing charges and fees associated with the project
- Applying established estimation and pricing techniques
8. Preparing materials for the bid, contract, or project - using the Project Charter as a substantive foundational document
9. Synthesis - summary of the workshop
- Workshop: Summarizing key learnings using facilitation techniques and the SSC framework
- Start: Identifying new best practices to implement
- Stop: Recognizing practices to discontinue
- Continue: Maintaining effective practices to apply moving forward
Requirements
No specific prior preparation is required for this training.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
