Course Outline
1. Collaborative Experience Design with the Stakeholder – Introduction
- Key points of contact during proposal preparation
- Stakeholder analysis: Formulating precise inquiries and establishing a cooperative framework
- Customer requirements gathering: Capturing stakeholder expectations and mandatory specifications
- Critical to Quality (CTQ) and business value: Establishing initial alignment on the scope of deliverables
- Strategic inquiry techniques: Determining project viability by distinguishing between essential features, compliance checkboxes, and added value for government operations
2. Project Vision Development
- Defining project objectives and strategic vision
- Methodologies for articulating product/project vision: Utilizing the Canvas model to define objectives, business value, anticipated benefits, and associated costs
3. Foundations of Effective Communication
- The stakeholder engagement process
- Models for effective communication and feedback within collaborative environments
- Cognitive and behavioral styles in stakeholder interaction
- Addressing communication barriers and stylistic conflicts: Analyzing disconnects and implementing corrective measures
- Techniques for enhancing communication efficacy during stakeholder interactions
- Perspective-taking exercises ("In the customer's shoes"): Utilizing De Bono’s Thinking Hats to navigate diverse communication styles
4. Identifying Business Value in Stakeholder Interactions and Implementation Projects
- Defining stakeholder roles: The importance of identifying end users and leveraging personalization as a foundation for understanding operational needs
- Deriving requirements from strategic goals and expected benefits
- Mapping requirements through process analysis using standardized checklists
- Mapping requirements through project deliverables using standardized checklists
- Establishing acceptance criteria: Verifying that stakeholder needs are met using structured checklists
- Prioritizing stakeholder requirements to optimize implementation project management for government initiatives
5. Project Organization and Structure
- Designing the organizational structure: Defining project phases and stage-specific deliverables
- Strategic planning for business value, requirements, and task allocation
6. Deliverable Decomposition and Scheduling
- Breaking down project products into actionable tasks and developing execution schedules
7. Project Estimation and Financial Analysis
- Categorization of costs in IT projects
- Analyzing Return on Investment (ROI) and Total Cost of Ownership (TCO)
- Financial charges and cost structures in project execution
- Methodologies for estimation and pricing strategies
8. Proposal and Contract Documentation – Project Charter as a Case Study
9. Refinement and Workshop Summary
- Workshop facilitation: Synthesizing training outcomes using the SSC (Stop-Start-Continue) framework
- Start: Identifying new best practices to implement immediately
- Stop: Recognizing practices to discontinue
- Continue: Maintaining effective procedures for government applications
Requirements
No supplementary preparation is necessary for this instruction.
Testimonials (5)
Linking back the knowledge to the actual work we do on a daily basis - even if we used some simpler life examples, the trainer was challenging us to think of our daily responsibilities and explore it in this field. Content wise I think I liked the communication with different types of clients most - goal/problem and general/specific as mentioned before
Karol - GE HealthCare
Course - Defining business value
Interactive learning based on examples, exercises and actual cases provided by the audience instead of dull process of going through the ppt slides.
Piotr - GE HealthCare
Course - Defining business value
Trainer behavior, not sticking a lot to agenda, open to discussion
Maciej - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
LUKASZ - GE HealthCare
Course - Defining business value
Trainer experience was shared with the audience. Iwona was iglie to share her experience.
