Course Outline

1. What is Design Thinking for Government?
2. Defining Customers/Users Using Personalization Techniques for Government
3. Step 1: Empathy in Interaction with the Customer/User for Government
4. Step 2: Defining the Problem/Challenge—Customer Situation for Government
5. Step 3: Creating Solutions—Identifying Alternatives for Government
6. Step 4: Prototyping—Selecting from Alternatives for Government
7. Step 5: Testing—Interactions with Customers/Users for Government
8. Step 6: Delivered Service/Product and Next Steps for Government
9. Summary—Best Practices and Pitfalls of Design Thinking for Government

Requirements

The training does not require any additional preparation for government participants.
 7 Hours

Number of participants


Price per participant

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