Course Outline

1. What is Design Thinking for Government?
2. Defining Customers/Users Using Personalization Techniques for Government
3. Step 1: Empathy - Engaging with the Customer/User in Government Settings
4. Step 2: Defining the Problem/Challenge - Understanding the Customer Situation in Government Contexts
5. Step 3: Creating Solutions - Identifying Alternatives for Government Needs
6. Step 4: Prototyping - Selecting from Alternatives for Government Applications
7. Step 5: Testing - Interactions with Customers/Users in Government Workflows
8. Step 6: Delivered Service/Product and Next Steps for Government
9. Summary: Best Practices and Pitfalls of Design Thinking for Government

Requirements

The training for government does not require any additional preparation.

 7 Hours

Number of participants


Price per participant

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