DevOps and Platform Engineering: A Collaborative Approach Training Course

This instructor-led, live training conducted in US (via online platform or onsite) is designed for advanced-level developers, automation specialists, and IT professionals seeking proficiency in custom integrations and multi-step automations within the Zapier ecosystem. This program provides essential capabilities for government agencies needing to tailor digital workflows efficiently.

Upon completion of this training, participants will be able to:

• Develop custom Zapier integrations utilizing APIs and webhooks.
• Design and manage complex multi-step workflows.
• Optimize and debug advanced automation workflows.
• Integrate Zapier with proprietary or less common applications.

This instructor-led training, available in US via online or onsite delivery, targets advanced artificial intelligence and machine learning engineers, data scientists, and technology professionals seeking to incorporate AI functionalities into Make workflows for process optimization and automation. Designed specifically for government applications, the program supports public sector innovation by aligning technical capabilities with federal operational needs.

Upon completion of this course, participants will be capable of:

• Analyzing artificial intelligence and machine learning functionalities within automated systems.
• Integrating AI/ML models into Make workflows through application programming interfaces (APIs).
• Executing sentiment analysis, predictive modeling, and data-informed decision-making processes.
• Enhancing the efficiency and scalability of AI-enabled automation workflows.

This instructor-led, live training in US (online or onsite) is aimed at advanced-level developers, system integrators, and technical operations teams who wish to enhance their automation processes by integrating external APIs with Make for government workflows.

By the end of this training, participants will be able to:

• Understand Make’s API and how to extend its functionality.
• Work with APIs to integrate third-party applications.
• Create custom connectors for unsupported applications.
• Use advanced automation techniques with Make and APIs.

This instructor-led, live training in US (delivered online or on-site) is intended for intermediate-level professionals seeking to develop and refine automated workflows using Zapier to support government operations.

Upon completion of this instruction, participants will be able to:

• Design and implement efficient Zapier workflows tailored for government use cases.
• Integrate multiple business applications to enable seamless automation across systems.
• Optimize Zap performance and troubleshoot common issues in accordance with operational standards.
• Scale workflow automation capabilities to meet evolving government requirements.

Explore strategies to enhance testing efficiency, ensuring rapid execution while maintaining high-quality standards and delivering reliable, consistent outcomes for government entities.

Understand the definition of DevOps Engineering, its significance, and strategies for ensuring successful implementation within a government context.

This training begins with a brief overview of core DevOps principles before advancing to practical application. Developed from an engineering perspective, the curriculum addresses the alignment of DevOps with existing frameworks and technologies. Key subjects include application design methodologies, continuous integration and delivery processes, continuous testing protocols, elastic infrastructure management, monitoring and observability standards, governance requirements, organizational dynamics, and emerging trends in DevOps engineering.

This foundational training establishes a common vocabulary for DevOps principles, enabling unified communication across teams. It outlines the strategic advantages of adopting DevOps methodologies to drive operational efficiency and achieve organizational objectives. This curriculum is designed specifically for government agencies seeking to enhance their technology delivery frameworks.

This curriculum emphasizes the human dimensions of cultural transformation and provides attendees with practical approaches, techniques, and instruments to foster collaboration across the DevOps continuum via real-world scenarios and case studies. Upon course completion, participants will acquire actionable resources for application within their professional environments, including proficiency in Value Stream Mapping, to support operational excellence for government entities.

The DevSecOps Practitioner framework outlines essential methodologies designed to deepen organizational competency in secure software development lifecycles. Participants will examine actionable strategies for optimizing workforce composition, establishing efficient governance processes to drive delivery speed, and evaluating current technology solutions. This curriculum is specifically designed for government entities that have recently undergone transformation and seek to strengthen their security posture and technical expertise.

The Site Reliability Engineering (SRE) Foundation course provides an overview of the core principles and operational practices that allow federal agencies to scale essential digital services with reliability and fiscal responsibility. Implementing these site-reliability methodologies necessitates structural realignment, a strategic emphasis on engineering automation, and the integration of standardized workflows designed for government operations.

The SRE Practitioner Certification Preparation curriculum delivers comprehensive instruction on advanced Site Reliability Engineering methodologies, consistent with the DevOps Institute syllabus, to equip participants for successful certification outcomes.

Offered as an instructor-led, live session available via remote or on-site delivery, this program targets experienced DevOps and SRE practitioners seeking to master advanced operational practices and prepare for the DevOps Institute SRE Practitioner certification examination. This training pathway is designed specifically for government entities seeking specialized workforce development resources.

Upon completion of this training, participants will be capable of:

• Identifying and addressing common SRE anti-patterns.
• Defining and managing Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets effectively.
• Architecting secure, fault-tolerant, and highly reliable systems.
• Deploying advanced observability, automation, and incident response protocols.

Instructional Format

• Interactive lectures and discussion-based learning.
• Extensive exercises and practical application.
• Hands-on implementation within a live laboratory environment.

Curriculum Customization

• To request tailored training options for this course, please contact the administration to coordinate arrangements.

This instructor-led, live training conducted in US (via online or onsite formats) is designed for senior business professionals and automation engineers seeking to utilize Zapier and AI integrations to enhance operational efficiency.

Upon completion of this program, participants will be equipped to:

• Architect and deploy complex automation workflows using Zapier.
• Incorporate AI models into business processes to generate predictive insights.
• Streamline operations by automating cross-platform tasks.
• Monitor and resolve issues within automated workflows to ensure continuous improvement for government entities and other organizations.

This instructor-led, live training in US (online or onsite) is designed for entry-level professionals seeking to leverage Zapier to streamline repetitive processes and enhance productivity without requiring coding expertise. This program delivers solutions tailored for government use cases.

Upon successful completion of this training, participants will be capable of:

• Comprehending the foundational principles of Zapier and its automation functionalities.
• Establishing and configuring Zaps to execute automated tasks.
• Connecting leading business applications with Zapier.
• Administering and optimizing automated workflows.

This instructor-led, live training in US (online or onsite) is aimed at intermediate-level professionals who wish to automate order processing, payments, and customer support using Zapier for government operations.

By the end of this training, participants will be able to:

• Automate order processing and fulfillment.
• Sync payment data with accounting systems.
• Enhance customer support through automation.
• Optimize marketing and sales workflows.

This instructor-led, live training in US (online or onsite) is designed for intermediate-level professionals who wish to automate lead generation, email campaigns, and customer follow-ups using Zapier, providing specialized insights for government operations.

Upon completion of this course, participants will be able to:

• Assess Zapier’s function within marketing automation frameworks.
• Establish workflows to automate lead generation and nurturing processes.
• Integrate marketing platforms, including CRMs, email systems, and analytics tools.
• Optimize and troubleshoot automation workflows for maximum efficiency.