Design and Implementation of Institutional Process Architecture Training Course

Session 1 — Context, Objectives & Foundations

• Purpose and benefits of a unified process architecture for government operations
• Key concepts: macroprocesses, processes, subprocesses, actors, and touchpoints
• Scope definition exercise: selecting pilot areas and establishing success criteria

Session 2 — Identification and Classification of Processes

• Techniques for inventorying existing processes across government departments
• Classification framework: strategic, core, support, and regulatory processes
• Practical mapping exercise: create initial process maps for a selected pilot area

Session 3 — Integrating Regulations, Users, Providers, and Technology

• Methods to capture regulatory constraints and compliance points within processes
• Identifying user journeys, internal/external providers, and system touchpoints
• Workshop: augment pilot process maps with regulatory and technology layers

Session 4 — Methodology for Documentation and Maintenance

• Standardized documentation structure for process manuals and standard operating procedures (SOPs)
• Versioning, governance roles, and the lifecycle of process artifacts for government use
• Hands-on: populate a template manual page and maintenance checklist

Session 5 — Standards, Nomenclature, and Practical Templates

• Defining naming conventions, taxonomy, and metadata for processes in government
• Designing reusable templates: process card, swimlane, RACI matrix, risk & controls
• Group activity: produce a set of standardized templates tailored to the client’s needs

Session 6 — Implementation Roadmap, Piloting, and Capacity Building

• Developing an incremental rollout plan and pilot governance model for government
• Training the trainers: creating a practical transfer plan for departments
• Final exercise: draft a 90-day pilot plan and presentation of next steps

Summary and Next Steps

Deliverables provided with the course will include practical activities and supporting materials such as editable process templates (process cards, swimlane diagrams, RACI matrices), sample documentation pages, workshop facilitation guides, a pilot rollout checklist, and digital slide decks for internal training.

Recommended next steps: run an initial two-week pilot with one or two departments, hold follow-up coaching sessions to refine templates based on feedback, and establish a small governance cell to maintain the institutional process architecture for government operations.