Course Outline
Session 1 — Context, Objectives & Foundations
- Rationale and advantages of implementing a cohesive process architecture for government operations
- Core principles: macroprocesses, processes, subprocesses, stakeholders, and interaction points
- Defining scope: identifying pilot initiatives and establishing success metrics
Session 2 — Identification and Classification of Processes
- Methodologies for cataloging existing procedures across federal departments
- Categorization framework: strategic, core mission, support, and regulatory functions
- Applied exercise: developing initial process maps for a designated pilot area
Session 3 — Integrating Regulations, Users, Providers and Technology
- Strategies for documenting regulatory constraints and compliance requirements within workflows
- Mapping citizen journeys, internal/external service providers, and system interfaces
- Workshop: enriching pilot process maps with regulatory and technological context
Session 4 — Methodology for Documentation and Maintenance
- Standardized structure for process manuals and standard operating procedures (SOPs)
- Version control, governance responsibilities, and the lifecycle of process documentation
- Practical application: completing a template manual page and maintenance checklist
Session 5 — Standards, Nomenclature and Practical Templates
- Establishing naming conventions, taxonomies, and metadata for process assets
- Designing reusable tools: process cards, swimlane diagrams, RACI matrices, and risk assessments
- Collaborative activity: creating standardized templates customized for specific agency needs
Session 6 — Implementation Roadmap, Piloting and Capacity Building
- Planning phased deployment strategies and pilot governance structures
- Training the trainers: developing a knowledge transfer plan for departmental staff
- Final exercise: drafting a 90-day pilot roadmap and presenting implementation steps
Summary and Next Steps
Course deliverables include interactive exercises and supporting resources such as editable process templates (process cards, swimlane diagrams, RACI matrices), sample documentation pages, facilitation guides for workshops, a pilot deployment checklist, and digital presentations for internal training.
Recommended next steps: execute an initial two-week pilot with one or two agencies, conduct follow-up coaching to refine templates based on feedback, and establish a dedicated governance unit to sustain the institutional process architecture for government entities.
Requirements
- Demonstrated understanding of public administration frameworks
- Knowledge of organizational roles and responsibilities
- Foundational experience with process improvement or quality methodologies
Target Audience
- Government officials involved in planning, process improvement, and institutional coordination for government
- Regulatory managers and policy advisors within State of Jalisco agencies
- Team leaders responsible for manuals, procedures and operational standardisation
Testimonials (3)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Prepared project on which we could work from the start without wasting time to set up files not needed in exercises. Readiness to answer all questions that came up from participants.
Robert Walczak - Hitachi Energy
Course - Systems Modeling with SysML and Enterprise Architect (EA)
In my opinion large amount of practical examples is very helpful to understand subject.
