Course Outline
Session 1 — Context, Objectives & Foundations
- The objective and advantages of implementing a unified process architecture for government operations
- Core concepts: macroprocesses, processes, subprocesses, actors, and touchpoints
- Scope definition exercise: Selecting pilot areas and establishing success criteria
Session 2 — Identification and Classification of Processes
- Techniques for cataloging existing processes across various departments
- Classification framework: Strategic, core, support, and regulatory processes
- Practical mapping exercise: Drafting initial process maps for a designated pilot
Session 3 — Integrating Regulations, Users, Providers and Technology
- Methods to incorporate regulatory constraints and compliance points within workflows
- Identifying user journeys, internal/external providers, and system touchpoints
- Workshop: Enhancing pilot process maps with regulatory and technology layers
Session 4 — Methodology for Documentation and Maintenance
- Standardized documentation structure for process manuals and standard operating procedures (SOPs)
- Version control, governance roles, and the lifecycle of process artifacts
- Hands-on: Populating a template manual page and creating a maintenance checklist
Session 5 — Standards, Nomenclature and Practical Templates
- Defining naming conventions, taxonomy, and metadata standards for processes
- Designing reusable templates: Process cards, swimlanes, RACI matrices, risk & controls
- Group activity: Developing a set of standardized templates tailored to the client’s needs
Session 6 — Implementation Roadmap, Piloting and Capacity Building
- Developing an incremental rollout plan and a pilot governance model
- Training the trainers: Creating a practical transfer plan for departmental staff
- Final exercise: Drafting a 90-day pilot plan and presenting next steps
Summary and Next Steps
Deliverables provided with the course include practical activities and supporting materials, such as editable process templates (process cards, swimlane diagrams, RACI matrices), sample documentation pages, workshop facilitation guides, a pilot rollout checklist, and digital slide decks for internal training.
Recommended next steps: Conduct an initial two-week pilot with one or two departments, hold follow-up coaching sessions to refine templates based on feedback, and establish a small governance team to maintain the institutional process architecture.
Requirements
- Working knowledge of public administration structures
- Familiarity with organizational roles and responsibilities
- Basic experience with process improvement or quality methodologies
Audience
- Government officials in planning, process improvement, and institutional coordination
- Regulatory managers and policy advisors within State of Jalisco agencies
- Team leaders responsible for manuals, procedures, and operational standardization
Testimonials (4)
The explanation of all components and usages of them on the examples
Olga Elizova
Course - Enterprise Architecture in the UAF
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Prepared project on which we could work from the start without wasting time to set up files not needed in exercises. Readiness to answer all questions that came up from participants.
Robert Walczak - Hitachi Energy
Course - Systems Modeling with SysML and Enterprise Architect (EA)
In my opinion large amount of practical examples is very helpful to understand subject.
