Course Outline
Session 1 — Context, Objectives & Foundations
- Purpose and benefits of a unified process architecture for government
- Key concepts: macroprocesses, processes, subprocesses, actors, and touchpoints
- Scope definition exercise: selecting pilot areas and success criteria
Session 2 — Identification and Classification of Processes
- Techniques for inventorying existing processes across departments
- Classification framework: strategic, core, support, and regulatory processes
- Practical mapping exercise: create initial process maps for a selected pilot
Session 3 — Integrating Regulations, Users, Providers, and Technology
- Methods to capture regulatory constraints and compliance points within processes
- Identifying user journeys, internal/external providers, and system touchpoints
- Workshop: augment pilot process maps with regulatory and technology layers
Session 4 — Methodology for Documentation and Maintenance
- Standardized documentation structure for process manuals and standard operating procedures (SOPs)
- Versioning, governance roles, and the lifecycle of process artifacts
- Hands-on: populate a template manual page and maintenance checklist
Session 5 — Standards, Nomenclature, and Practical Templates
- Defining naming conventions, taxonomy, and metadata for processes
- Designing reusable templates: process card, swimlane, RACI, risk & controls
- Group activity: produce a set of standardized templates tailored to the client
Session 6 — Implementation Roadmap, Piloting, and Capacity Building
- Developing an incremental rollout plan and pilot governance model for government
- Training the trainers: creating a practical transfer plan for departments
- Final exercise: draft a 90-day pilot plan and presentation of next steps
Summary and Next Steps
Deliverables provided with the course will include practical activities and supporting materials such as editable process templates (process cards, swimlane diagrams, RACI matrices), sample documentation pages, workshop facilitation guides, a pilot rollout checklist, and digital slide decks for internal training.
Recommended next steps: run an initial two-week pilot with one or two departments, hold follow-up coaching sessions to refine templates based on feedback, and establish a small governance cell to maintain the institutional process architecture.
Requirements
- Working knowledge of public administration structures for government
- Familiarity with organizational roles and responsibilities within government agencies
- Basic experience with process improvement or quality methodologies in a governmental context
Audience
- Government officials involved in planning, process improvement, and institutional coordination
- Regulatory managers and policy advisors within State of Jalisco government agencies
- Team leaders responsible for developing manuals, procedures, and operational standardization for government operations
Testimonials (5)
Practise exercises in EA.
Pawel - Krajowa Szkola Skarbowosci
Course - UML in Enterprise Architect (workshops)
I really like the communication skills
Javed Ahmed - Sharjah Documentation & Archive Authority
Course - ITIL Foundation V4
-Knowledge of the teacher in the subject was really good. He was able to explain very nicely and was able to answer all the questions at that moment. -To be able to know what all the tool is capable of was really good. -The structure he showed, like using scenarios and traceability would be really helpful in my day-to-day work.
Harsha Jain - Scania CV AB
Course - Introduction to Enterprise Architect
Great knowledge.
Marie - Forsvarets forkningsinstitutt
Course - Systems Modeling with SysML and Enterprise Architect (EA)
I really enjoyed the real examples and exercises.