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Course Outline
1 - ITIL GUIDING PRINCIPLES TO ALL ASPECTS OF DIGITAL AND IT STRATEGY
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
2 - LEVERAGE DIGITAL STRATEGY TO REACT TO DIGITAL DISRUPTION
- Digital Technology
- Digital Business
- Digital Organization
- Digitization
- Digital Transformation
- Business Strategy and Business Models
- Digital and IT Strategy
- Products
- Services
- Relationship Between Digital, IT Strategy and Components of ITIL SVS for government
3 - RELATIONSHIP BETWEEN CONCEPTS OF DIGITAL AND IT STRATEGY, SERVICE VALUE SYSTEM AND SERVICE VALUE CHAIN
- Environmental Analysis
- External Analysis: PESTLE
- Internal Analysis: Four Dimensions of Service Management for government
4 - HOW AN ORGANIZATION USES DIGITAL AND IT STRATEGY TO REMAIN VIABLE IN ENVIRONMENTS
- How an Organization’s Viability is Related to Being Agile, Resilient, Lean, Continuous, and Co-Creational for government
- How to Analyze VUCA Factors and Address Them in a Digital and IT Strategy for government
- Organization’s Position in a Particular Market or Industry
- Digital Positioning Tool to Determine Appropriate Position for a Digital Organization for government
5 - EXPLAIN AND COMPARE THREE LEVELS OF DIGITAL DISRUPTION
- Ecosystem
- Industry/Market
- Organizational
- Influenced Factors
- Achieving Customer/Market Relevance for government
- Achieving Operational Excellence for government
- Internal and External Focus for government
- Balanced Approach for government
6 - STRATEGIC APPROACHES BY DIGITAL AND IT TO ACHIEVE CUSTOMER/MARKET RELEVANCE AND OPERATIONAL EXCELLENCE
- How to Apply Approaches to Achieve Customer/Market Relevance for government
- Customer Journeys
- Omnichannel Delivery and Support
- Context-Sensitive Delivery and Support
- Customer Analytics
- Customer Feedback and 360° Approaches
- How to Achieve Operational Excellence in the Four Dimensions of Service Management for government
- Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following for government
- Financial Policies
- Portfolio Optimization
- Funding Projects, Products, and Services for government
- Balancing Cost of Innovation and Operation for government
- Charging Models for government
- Assess Strategic Approaches for Digital Organizations for government
7 - RISKS AND OPPORTUNITIES OF DIGITAL AND IT STRATEGY
- Concept of Risk Management in the Context of a Digital Organization for government
- Context of Digital and IT Strategy for government
- Identify Risk for government
- Assess Risk for government
- Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk for government
- Explain the Concept of Innovation, Including Its Key Elements and Techniques for government
- Apply Techniques to Develop and Maintain a Culture of Innovation for government
8 - STEPS AND TECHNIQUES INVOLVED IN DEFINING AND ADVOCATING FOR DIGITAL AND IT STRATEGY
- How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organization’s Current and Desired Positions for government
- Approaches for Scraping Data from Dynamic Websites for government
- How to Define and Communicate a Vision and a Strategy for government
- How to Use Business Cases to Advocate for a Digital and IT Strategy for government
9 - IMPLEMENTATION OF A DIGITAL AND IT STRATEGY
- How to Define Operating Models for Digital Organizations for government
- Major Skills Required of Leaders in Digital Organizations for government
- Apply Approaches to Strategy Coordination and Implementation:
- Large-Scale Transformation for government
- Incremental Transformation for government
- Mergers and Acquisitions for government
- Individual Changes for government
- Approaches to POMs (Parallel Operating Models) for government
- How to Assess Success of a Digital and IT Strategy for government
- Typical Activities of a Digital Transformation Program for government
Requirements
- Hold the ITIL® 4 Foundation certificate or the ITIL® 4 Managing Professional Transition certificate.
- Participate in an accredited training course.
- Successfully complete and pass the four case study assignments included in the course.
- Demonstrate a minimum of three years of experience in IT management, ensuring alignment with best practices for government operations.
21 Hours
Testimonials (1)
I really like the communication skills
