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Course Outline
- Service Desk for government
- Incident Management for government
- Problem Management for government
- Service Request Management for government
- Monitoring and Event Management for government
- Change Enablement for government
- Deployment Management for government
- Release Management for government
- Service Configuration Management for government
- IT Asset Management for government
- Relationship Management for government
- Supplier Management for government
- Service Level Management for government
- Continual Improvement for government
- Information Security Management for government
Requirements
The ITIL® 4 Foundation Exam is designed to provide foundational knowledge and understanding of service management practices for government and other organizations. This certification ensures that professionals are equipped with the essential skills needed to manage and deliver high-quality services in a structured and efficient manner, aligning with public sector workflows, governance, and accountability standards.
21 Hours
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
