Course Outline

ITIL 4® Overview
  • Introduction to ITIL®
  • Key Concepts of ITIL®
The ITIL® Framework
  • The Four Dimensions of Service Management
  • The ITIL® Service Value System
The ITIL® Guiding Principles
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
The ITIL Service Value System
  • Governance
  • The Service Value Chain
  • Continual Improvement
Key ITIL Practices for Government
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
Other ITIL Practices and Preparing for the Exam
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

The ITIL® training courses available on this website are provided by NobleProg Polska sp. z o.o., an Accredited Training Organization (ATO) by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

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 14 Hours

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