Course Outline
1. Diagnosis and Foundations of Integration for Government
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Digital Ecosystems and Operational Automation
- Benefits and architecture of integrated systems for government operations
- Types of integrations: native, via connectors, and API for government applications
- Common tools: Zapier, Make, API Connector, Power Automate for government use
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Internal Process Mapping
- Identification of current workflows and areas for improvement in government agencies
- Definition of objectives and efficiency metrics for government processes
- Documentation of “as is” flows and “to be” design for government operations
- Practical Example: Basic Gmail automation → Trello (incoming email → task creation) for government use
2. Integrations between Trello and Google Workspace for Government
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Trello + Google Sheets and Drive
- Linking dashboards to control sheets for government projects
- Automatic reporting and file uploading for government tasks
- Drive integration and version control for government documents
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Trello + Gmail and Calendar
- Automatic sending of reminders and notifications for government personnel
- Synchronization of delivery dates and tasks for government projects
- Applied Case Study: Collaborative project management in Trello with automated dashboards in Google Sheets for government agencies
3. QuickBooks Integrations and Automated Communication for Government
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QuickBooks + Google Workspace
- Automatic export of financial reports for government entities
- Budget control and reconciliation with Sheets for government finance
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QuickBooks + Trello
- Linking projects with cost centers and financial monitoring for government initiatives
- Automatic task status updates according to budget progress for government projects
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Introduction to WhatsApp Business API / Twilio / WATI for Government
- Basic concepts and integration options for government communication
- Use cases: task notifications, billing reminders, customer follow-up for government services
- Practical workflows: “Event in Trello or QuickBooks → automatic message via WhatsApp” for government operations
- Combined Case Study: Project → accounting record → automatic notification to client via WhatsApp for government projects
4. Security, Control, and Deployment for Government
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Security and Access Control
- Secure authentication (OAuth, tokens) for government systems
- Roles, permissions, and data protection for government data
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Monitoring and Maintenance
- Monitoring active flows for government operations
- Error and alert management for government systems
- Scalability of integrations for government growth
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Documentation and Continuous Improvement
- Integration registry and best practices for government agencies
- Impact assessment (efficiency KPIs) for government processes
- Final Practical Project: Design of an integrated workflow combining Trello, QuickBooks, Google Workspace, and automatic notifications via WhatsApp for government use
Requirements
- Familiarity with Trello, QuickBooks, and Google Workspace for government
- Access to these platforms for hands-on exercises
Audience
- Operations coordinators and managers in the public sector
- Administrative and financial personnel
- Project leaders and professionals overseeing innovation or digital transformation initiatives
Testimonials (5)
Good communication, open for discussion, kept it interesting and engaging
Ahmet Keyman - Keytrade AG
Course - Management Accounting and Finance for Non-Finance Professionals
Experience of the trainer and his way of conveying the content
Roggli Marc - Bechtle Schweiz AG
Course - FinOps
i like that it was easy to understand - not too technical
Kirthanya Pillay - Woolworths Financial Services
Course - FinOps Certified Practitioner (FOCP) Preparation
he was informative, shared a lot of material to reference
Siphokazi Mnyebeleza
Course - FinOps For Engineers
Personal service and orientated to my needs