ITSM Fundamentals (ITIL 4-Based) Training Course

This course embarks on a comprehensive journey through digital strategy. It employs an iterative, eight-step model that progresses from "vision" to "actions," focusing on building sustainable digital momentum. Participants will explore the four core competencies essential for developing a robust digital capability framework: digital leadership, innovation and emerging technology management, risk assessment, and organizational structuring for digital transformation. Designed for government officials in senior roles such as CIOs, chief digital officers, and other aspiring CxOs, as well as consultants involved in digital transformations, service delivery, and strategic initiatives, this course offers valuable insights and practical skills. By the end of the course, participants will gain a clear understanding of: - The internal and external factors to consider when crafting a digital strategy for government - The distinctions between IT strategy and digital strategy, and how to integrate them effectively - How to create a digital strategy that maximizes value from digital initiatives - The processes for implementing and sustaining a digital strategy - Techniques for developing and nurturing digital capabilities to drive continuous innovation and value creation in the public sector

Defined as “a set of organizational resources for performing work or accomplishing an objective,” there are 34 ITIL management practices in total, representing some of the most practical resources within the ITIL framework. While ITIL 4 Foundation introduces these management practices as foundational concepts, hands-on learning and application occur through specific practice modules. Certification validates the skills acquired through these courses. Each individual practice course is designed for professionals aiming to demonstrate their proficiency in particular areas. However, certification as a Practice Manager for government requires a broader set of skills across a minimum of five practices that fall within three management practice domains: - Monitor, Support, and Fulfill - Plan, Implement, and Control - Collaborate, Assure, and Improve For IT professionals interested in achieving the Practice Manager qualification for government, the goal is to establish effective cross-practice collaboration and service value streams within your organization. To attain this certification, you must complete any five individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you can complete one of the three-day domain-based bundles along with the ITIL Specialist: Create, Deliver and Support module.

This course is designed for government employees and IT staff who need an understanding of IT Service Management to enhance the delivery of better value to citizens. It is appropriate for all IT personnel and management within federal agencies, as well as stakeholders who collaborate closely with IT to support mission-critical requirements. This course is also tailored for students seeking the ITIL® 4 Foundation certification and preparing for the ITIL® 4 Foundation exam. ITIL 4® Foundation enables candidates to view IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services. **ITIL 4® Foundation equips candidates with:** - A holistic approach to facilitating the co-creation of value with citizens and other stakeholders in the form of products and services - The guiding principles of ITIL 4® - The four dimensions of Service Management - Key concepts from Lean, Agile, DevOps, and their importance in delivering business value - How ITIL practices described in ITIL 4® will maintain the value and importance provided by current ITIL® processes, while also expanding to integrate with different areas of service management and IT, from demand to value **Who is ITIL 4® Foundation for:** ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within government agencies. The certification also applies to IT professionals working within organizations that have adopted ITIL® and need to be aware of and contribute to the overall service improvement program. ITIL 4® continues to support the ITSM community while expanding its reach to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads broader government strategies.