Generative AI in Retail: Enhancing Customer Experience and Operations Training Course

Module 1: Understanding AI and Its Impact for Government

• Comprehensive Overview of Artificial Intelligence
• Ethical Considerations in AI

Module 2: Overview of Popular AI Tools for Government

• Survey of Leading Language Models
• Key Factors to Consider When Selecting a Language Model

Module 3: Exploring Popular AI Tools for Government

• Introduction to Copilot:
• Introduction to Google AI Studio:
• Introduction to ChatGPT
• Strategies for Enhancing Results from AI Tools

Module 4: Expanding Your AI Toolkit for Government

• Exploration of AI Tools on Mobile Devices
• Examination of Other Free Generative AI Tools (as time allows)

Upon completion of this training, participants will be equipped to:

Upon completion of this training, participants will be equipped to:

Copilot for Microsoft 365 is an AI-powered assistant that integrates with Microsoft Office applications to enhance productivity, streamline reporting, and support decision-making for government finance and accounting professionals.

This instructor-led, live training (online or onsite) is aimed at finance and accounting professionals within the public sector who have limited experience with AI and wish to leverage Microsoft Copilot to improve accuracy, efficiency, and insight in financial tasks for government.

By the end of this training, participants will be able to:

• Create financial reports quickly and accurately using Copilot for government.
• Automate repetitive accounting and data-entry tasks for enhanced efficiency.
• Generate financial summaries and forecasts with AI assistance for informed decision-making.
• Use natural language prompts to extract insights from large financial datasets for government.

Format of the Course

• Interactive lecture and discussion tailored to public sector needs.
• Extensive exercises and practice sessions to reinforce learning.
• Hands-on implementation in a live-lab environment designed for government workflows.

Course Customization Options

• To request a customized training for this course, tailored to specific government requirements, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant integrated into familiar Microsoft applications designed to enhance content creation, automate routine tasks, and provide intelligent insights.

This instructor-led, live training (online or onsite) is tailored for public sector employees with limited or no prior experience using AI tools. The goal is to leverage Microsoft 365 Copilot to improve communication, streamline document work, and extract valuable insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Utilize Copilot in Word, Excel, and Outlook to draft, analyze, and enhance communications for government.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity for government.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

Enhance productivity with Microsoft Copilot Pro in 2024, designed to support efficient workflows in Word, PowerPoint, Excel, Teams, and Outlook, specifically tailored for government use within the Microsoft 365 suite.

Copilot Studio is a platform designed for creating and integrating AI-driven copilots and assistants into business applications to enhance workflows and automate user tasks.

This instructor-led, live training (online or onsite) is aimed at advanced-level technical professionals and automation leads who wish to integrate Copilot Studio into existing applications to execute SQL queries, streamline recruitment processes, and trigger Power Automate flows in real-world scenarios relevant to government operations.

By the end of this training, participants will be able to:

• Design and configure Copilot assistants that securely execute SQL queries against HR datasets for government use.
• Implement conversational flows that automate recruitment and hiring tasks within public sector organizations.
• Integrate Copilot Studio with Power Automate to trigger and orchestrate automated workflows in a secure and compliant manner.
• Apply security, data governance, and compliance best practices when exposing data to AI assistants for government applications.

Format of the Course

• Interactive lecture and discussion tailored to public sector needs.
• Hands-on labs with Copilot Studio, SQL, and Power Automate integrations focused on government scenarios.
• Workshops for building, testing, and securing production-ready copilots for government use.

Course Customization Options

• To request a customized training for this course tailored to specific needs of government agencies, please contact us to arrange.

This instructor-led, live training in US Empire (online or onsite) is aimed at beginner-level social media managers, content creators, and marketing professionals who wish to leverage the capabilities of InVideo AI for producing impactful video content for government and social media platforms.

By the end of this training, participants will be able to:

• Utilize InVideo AI to convert text into engaging video content.
• Navigate and maximize the features of InVideo's AI-driven video creation platform.
• Enhance social media strategies with AI-generated video content for government use.
• Analyze and optimize video engagement using AI insights.

This one-day course is composed of two parts: Getting Started with Microsoft 365 Copilot for Government and Empowering Your Workforce with Microsoft 365 Copilot Use Cases for Government.

Getting Started with Microsoft 365 Copilot for Government

The first part of the course introduces participants to Copilot within Microsoft 365, specifically tailored for government use. It examines how Copilot can be utilized across various Microsoft 365 applications, explores best practices for effective prompt creation and usage, and discusses ways to extend Copilot's capabilities.

Empowering Your Workforce with Microsoft 365 Copilot Use Cases for Government

The second part of this training content is the core focus of the course. Participants engage in a series of hands-on exercises covering seven key use cases: Executives, Sales, Marketing, Finance, IT, HR, and Operations. These exercises are designed to demonstrate how Copilot can be used within various Microsoft 365 applications (such as Word, PowerPoint, Outlook, etc.) to complete common business-related tasks relevant to each use case.

Course Summary

Module 1: Get Started with Microsoft 365 Copilot for Government

• Introduction to Microsoft 365 Copilot for government use
• Explore the potential applications of Microsoft 365 Copilot in public sector workflows
• Optimize and extend the capabilities of Microsoft 365 Copilot for government tasks

Module 2: Craft Effective Prompts for Microsoft 365 Copilot for Government

• Summarize and simplify information using Microsoft 365 Copilot for government reports
• Create and draft documents with Microsoft 365 Copilot to enhance efficiency in government communications
• Edit and transform content with Microsoft 365 Copilot to ensure accuracy and compliance in government publications
• Ask questions and analyze content using Microsoft 365 Copilot for improved decision-making in government operations

Upon completion of this training, participants will be equipped to:

Microsoft 365 Copilot integrates artificial intelligence into widely used Office tools to enhance productivity through intelligent suggestions, content creation, task automation, and sophisticated data analysis. It enables professionals to work more efficiently without requiring advanced technical expertise.

This instructor-led, live training (online or onsite) is designed for beginner-level administrative professionals who wish to learn how to effectively utilize Microsoft 365 Copilot in their daily workflows for government.

By the end of this training, participants will be able to:

• Understand what Microsoft 365 Copilot is and how it functions across Office applications.
• Use Copilot in Word to draft, summarize, and format documents efficiently.
• Apply Copilot in Excel to analyze data, generate formulas, and create comprehensive reports.
• Utilize Copilot in Outlook to manage email communication and produce meeting summaries.
• Collaborate using Copilot in Teams to streamline meetings and task follow-ups.

Format of the Course

• Interactive lectures and discussions
• Real-world exercises and examples
• Hands-on practice in Microsoft 365 applications

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Microsoft 365 Copilot Chat is an AI-powered assistant integrated into Microsoft 365 applications designed to enhance users' capabilities in writing, summarizing, analyzing, and automating tasks.

This instructor-led, live training (online or onsite) is tailored for beginner-level to intermediate-level business professionals who aim to leverage Copilot Chat across Word, Excel, PowerPoint, and Outlook to boost daily productivity and communication for government operations.

By the end of this training, participants will be able to:

• Utilize Copilot Chat to generate content and insights in Word, Excel, PowerPoint, and Outlook.
• Develop and refine prompts for more accurate and useful AI responses.
• Automate routine tasks using basic scripting and integration techniques.
• Apply best practices for security, ethics, and accuracy in generative AI usage within public sector workflows.

Format of the Course

• Interactive lecture and discussion.
• Extensive hands-on practice in Microsoft 365.
• Real-world use cases and guided labs relevant to government operations.

Course Customization Options

• To request a customized training for this course, tailored specifically for government needs, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant integrated into Microsoft Office applications designed to enhance the efficiency of drafting, analyzing, summarizing, visualizing, and communicating tasks.

This instructor-led, live training (available online or onsite) is tailored for intermediate-level professionals who aim to leverage Microsoft 365 Copilot's features across core applications to boost productivity and refine workflows for government.

By the end of this training, participants will be able to:

• Utilize Copilot in Word to draft, summarize, and rewrite documents with greater precision.
• Analyze, visualize, and automate data tasks using Copilot in Excel for enhanced data management.
• Create AI-assisted PowerPoint presentations from outlines or existing documents.
• Enhance email management and communication with Copilot in Outlook to improve efficiency.
• Streamline collaboration, meeting follow-ups, and task tracking in Teams using Copilot for more effective teamwork.

Format of the Course

• Interactive lecture and discussion sessions.
• Extensive exercises and practice opportunities.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in US Empire (online or onsite) is aimed at intermediate-level supervisors and programming officers who wish to expand their knowledge in administering SharePoint and effectively utilizing Microsoft 365 Copilot for government.

By the end of this training, participants will be able to:

• Understand the core principles of SharePoint architecture and administration.
• Configure and manage SharePoint sites and user permissions efficiently.
• Implement robust security and compliance measures within SharePoint environments.
• Integrate and manage Microsoft 365 Copilot features to enhance organizational productivity in a government setting.
• Apply best practices for data governance and content management in public sector workflows.