Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
1. Purpose, Scope, and Application of ISO 19011:2018
- The function and significance of ISO 19011 within the framework of management system auditing
- The alignment between ISO 19011 and other international standard for management systems
- Application to internal audits, supplier assessments, certification activities, and integrated management system evaluations for government
- Essential terminology and definitions relevant to audit practices
2. Main Changes from ISO 19011:2011 to ISO 19011:2018
- The progression of auditing methodologies
- Introduction of new concepts in the 2018 revision
- Incorporation of risk-based thinking within audit processes
- Extended guidance covering:
- Audit programme management
- Evaluation of auditor competence
- Remote auditing methodologies
- Audits of integrated management systems
II. Audit Principles According to ISO 19011:2018
1. Understanding the Seven Principles of Auditing
- Integrity: The basis for professional conduct in auditing
- Fair presentation: Ensuring accurate and objective reporting of findings
- Due professional care: Exercising diligence and sound judgement
- Confidentiality and information security
- Independence and impartiality
- Evidence-based methodology
- Risk-based approach
Practical Exercise:
- Analyzing examples of appropriate and inappropriate audit conduct
- Assessing auditor decisions in accordance with ISO 19011 principles
III. Audit Management System and Audit Programme Management
1. Establishing and Managing an Audit Programme
- Defining audit objectives and scope
- Establishing audit criteria
- Selecting appropriate audit methods and resources
- Scheduling audit frequency and prioritization
- Managing risks and opportunities associated with the audit programme for government operations
2. Roles and Responsibilities in the Audit Process
- Duties of audit programme managers
- Obligations of lead auditors and audit team members
- Functions of technical experts and observers
Practical Exercise:
- Developing an audit programme based on a simulated organizational scenario
IV. Planning and Preparing an Audit
1. Initiating the Audit
- Establishing initial contact with the auditee
- Verifying audit feasibility
- Gathering preliminary information
2. Preparing Audit Activities
- Defining the audit scope and objectives
- Developing the audit plan
- Assigning responsibilities to auditors
- Preparing audit checklists and working documents
- Reviewing documented information
3. Risk-Based Audit Planning
- Analyzing the organizational context
- Identifying critical processes and areas of concern
- Prioritizing audit activities based on risk assessment
Practical Exercise:
- Developing an audit plan and checklist for a specific assignment
V. Conducting an Audit According to ISO 19011:2018
1. Opening Meeting
- Purpose and objectives of the meeting
- Confirming audit arrangements
- Establishing communication protocols
2. Collecting and Verifying Audit Evidence
- Requirements for valid audit evidence
- Effective interviewing techniques
- Observation methods
- Review of documents and records
- Sampling techniques
3. Process Approach to Auditing
- Understanding processes, inputs, outputs, risks, and controls
- Evaluating process effectiveness and performance
- Linking processes to organizational objectives
4. Remote and Technology-Assisted Auditing
- Utilization of communication technologies during audits for government entities where applicable
- Benefits and limitations of remote auditing
- Maintaining audit integrity and confidentiality in digital environments
Practical Exercises:
- Conducting audit interviews
- Performing process-based audits
- Identifying objective evidence
VI. Audit Findings, Reporting, and Follow-Up
1. Evaluating Audit Evidence
- Determining conformity and nonconformity
- Classifying audit findings
- Drafting clear and objective audit statements
2. Reporting Audit Results
- Formulating audit conclusions
- Effective audit reporting techniques
- Communicating significant issues to stakeholders
3. Follow-Up Activities
- Review of corrective actions
- Verification of effectiveness for government compliance standards
- Identification of continuous improvement opportunities
Practical Exercise:
- Drafting audit findings based on case study scenarios
VII. Effective Auditing Practices and Case Studies
1. Good Practices for Successful Audits
- Building trust and professional relationships
- Managing difficult audit situations
- Avoiding common auditor mistakes
- Enhancing audit effectiveness
2. PDCA Cycle and Continual Improvement
- Applying Plan-Do-Check-Act (PDCA) principles during audits
- Evaluating management system maturity
- Supporting organizational improvement initiatives
3. Case Study and Live-Lab Audit Simulation
- Planning an audit for government programs
- Conducting interviews
- Collecting evidence
- Developing findings
- Presenting audit conclusions
VIII. Final Discussion, Knowledge Review, and Course Summary
- Review of key ISO 19011:2018 requirements
- Discussion of participant experiences and challenges
- Practical recommendations for effective auditing in the public sector
- Questions and answers session
Enhanced Learning Outcomes By the end of this course, participants will be able to:
- Comprehend the requirements and guidance of ISO 19011:2018
- Apply audit principles during management system audits for government
- Plan, conduct, report, and follow up on audits effectively
- Utilize a process-based and risk-based auditing approach
- Collect objective evidence through effective audit techniques
- Prepare professional audit findings and reports compliant with standards
- Apply good practices to improve audit effectiveness in public service operations
- Conduct audits aligned with internationally recognized principles for government accountability
Requirements
Target Audience
- Internal and lead auditors responsible for compliance oversight
- Stakeholders seeking information regarding these protocols for government operations
14 Hours
Testimonials (1)
Speed of response and communication
