Course Outline
- Core principles of digital product and service governance
- Service stakeholder relationships and dynamics
- The ITIL Value System (ITIL VS)
- Governance structures and accountability
- ITIL Guiding Principles for public sector operations
- Value chains, lifecycle activities, and ITIL management practices
- Value stream optimization
- Continual improvement strategies
- The Four Dimensions of Product and Service Management, including AI integration
- Integrating ITIL with other governance and management frameworks
Requirements
Eligibility requirements
This course is suitable for:
- Individuals possessing a current ITIL® 4 Foundation certification
The training prepares participants for the official ITIL® 5 Foundation Bridge certification examination, which is included in the course fee. This certification validates updated proficiency in the ITIL framework and supports ongoing professional development in service management for government stakeholders.
Participant preparation standards
Participants are required to present a valid ITIL® 4 Foundation certificate. No additional preparatory work is mandated prior to attending the course.
Assessment procedure
Participants will receive an examination voucher valid for six months, providing flexibility to select an appropriate testing date.
Following the completion of the training, participants will receive detailed instructions for registering for the examination. Scheduling is facilitated directly through the PeopleCert platform using individual accounts. The assessment is conducted online under remote proctoring. A PeopleCert supervisor monitors the session via webcam and secure connectivity. Prior to the examination, participants must verify their identity and display their immediate surroundings to ensure compliance with assessment integrity standards.
Examination specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing threshold: 65% (minimum of 13 correct responses)
- Materials: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
