Course Outline
- Foundational principles in the oversight and administration of digital assets and service delivery
- Operational service relationships and stakeholder engagement
- The ITIL Value System (ITIL VS) structure
- Governance mechanisms and accountability frameworks
- Core ITIL guiding principles for standardized operations
- Value chain components, lifecycle processes, and associated management practices
- Value stream methodologies for optimizing outcomes
- Strategies for sustained and continual operational improvement
- The Four Dimensions of Product and Service Management in the context of artificial intelligence
- Integration of ITIL with complementary regulatory and operational frameworks
Requirements
Target Audience
This course is structured for professionals who meet the following criterion:
- Possession of a current ITIL® 4 Foundation certification
The instruction prepares attendees for the official ITIL® 5 Foundation Bridge examination, which is encompassed within the course materials. This certification validates updated proficiency in the ITIL framework and supports continued professional advancement in service management for government operations.
Pre-requisite Requirements
Participants must possess a valid ITIL® 4 Foundation certificate. No supplementary preparatory steps are mandated prior to course commencement.
Assessment Procedures
Participants are issued an examination voucher, valid for a period of six months, to allow scheduling flexibility. Following the completion of the training module, participants will receive directives for registering for the assessment. Scheduling is executed directly via the PeopleCert platform using individual credentials. The examination is administered online under remote proctoring. A PeopleCert examiner oversees the session via webcam and secure network connection. Prior to the commencement of the exam, participants are required to verify their identity and present their physical environment to ensure adherence to examination protocols.
Examination Specifications
- Duration: 30 minutes
- Format: Multiple-choice assessment (20 questions)
- Passing Threshold: 65% (requiring a minimum of 13 correct responses)
- Conditions: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
