Course Outline

1. Planning and Measuring Performance for Government - Introduction:

  • Key Performance Indicators (KPIs) in Strategy
  • KPIs in Processes
  • KPIs in Projects

2. Strategic Effectiveness of the Organization and Links to Projects - Measuring Effectiveness Based On:

  • Strategic Score Card (Balanced Score Card) and Hoshin Kanri (Lean Management) Approach:

- Financial Perspective
- Customer Perspective
- Process Perspective
- Development Perspective

  • OKR - Objectives and Key Results

3. Efficiency in BAU Operations for Government - "Business as Usual" and Linkage to Projects:

  • Process Objectives and Performance Indicators for Selected Processes of the Organization
  • Optimization of KPIs and Critical Success Factors (CSFs) Over Time - Why Focus on One Indicator Rather Than 20 at a Time
  • Data and Systems - The Foundation for Managing KPIs in an Organization

4. Efficiency in the Development of the Organization for Government - Strategic Projects and KPIs:

  • Process Objectives and Project Performance Indicators in the Organization - Decision Matrix
  • Optimization of KPIs and CSFs in Projects

5. Setting KPIs is Not Enough for Government - Monitoring System and Cascading of Goals in Projects:

  • KPIs for the Organization - "Catchball" Thinking
  • Strategic and Operational Indicators
  • KPI Implementation Plans
  • Supporting Systems and Data
  • KPI Monitoring and Verification Against Data

6. Summary of the Workshop in the Formula START, STOP, CONTINUE:

Requirements

The training does not require any additional preparation for government employees.
 14 Hours

Number of participants


Price per participant

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