Course Outline

1. Planning and measuring performance for government - introduction:

  • KPIs in strategic planning
  • KPIs in operational processes
  • KPIs in project management

2. Strategic effectiveness of the organization and links to projects - measuring effectiveness based on:

  • Strategic Score Card (Balanced Score Card) and Hoshin Kanri (Lean management) approach:

- Financial perspective
- Customer perspective
- Process perspective
- Development perspective

  • OKR - Objectives and Key Results

3. Efficiency in BAU operations for government - "Business as usual" and linkage to projects

  • Process objectives and performance indicators for selected processes of the organization
  • Optimization of KPIs and Critical Success Factors (CSFs) over time - Why focus on one indicator rather than 20 at a time
  • Data and systems - the foundation for managing KPIs in an organization

4. Efficiency in the development of the organization for government - strategic projects and KPIs:

  • Process objectives and project performance indicators in the organization - decision matrix
  • Optimization of KPIs and Critical Success Factors (CSFs) in projects

5. Setting KPIs is not enough for government - monitoring system and cascading of goals in projects

  • KPIs within the organization - "Catchball" thinking
  • Strategic and operational indicators
  • KPI implementation plans
  • Supporting systems and data
  • KPI monitoring and verification against data

6. Summary of the workshop in the formula START, STOP, CONTINUE

Requirements

This training does not require any additional preparation for government participants.

 14 Hours

Number of participants


Price per participant

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