Managing Successful Programmes (MSP) — Principles and Practice Training Course

This instructor-led, live training in US (online or onsite) is aimed at advanced-level professionals who wish to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows for government. By the end of this training, participants will be able to: - Create and customize advanced dashboards in ClickUp. - Utilize ClickUp's reporting tools to track key performance indicators (KPIs). - Automate data collection and visualization processes. - Integrate external data sources for comprehensive analytics. - Enhance dashboards for team collaboration and executive reporting.

"AgilePM® Foundation Training" is a comprehensive course introducing the Agile Project Management 3.0 methodology, dedicated to individuals interested in implementing an Agile approach in projects. The program covers key issues related to project management, such as the philosophy of Agile, success factors, process design, team organization, and effective practices. Participants gain the knowledge and skills necessary for effectively applying Agile in practice.

"AgilePM® Practitioner Training" enables the development of competencies in managing projects based on the Agile Project Management methodology version 2.0. It is dedicated to Agile Project Managers and individuals interested in implementing Agile approaches. The course covers topics such as organizing Agile teams, the project lifecycle, effective product delivery, estimation in projects, risk management, and DSDM configuration. Participants prepare for certification through a practical exam, earning an international AgilePM® Practitioner certificate.

CAPM® stands for Certified Associate in Project Management.

The Project Management Institute’s (PMI) Certified Associate in Project Management (CAPM)® is a valuable entry-level certification designed for individuals with little to no project management experience. This certification demonstrates your understanding of the essential knowledge, terminology, and processes required for effective project management.

Whether you are new to project management or already serving as a subject matter expert on project teams, the CAPM can help launch your career or advance it to the next level.

The PMP®/CAPM® certification is issued by PMI, the world’s leading association of Project Management Professionals. This certification is widely recognized and respected in the industry, serving as a standard for project management excellence.

Benefits of Being a CAPM

• Recognized Expertise: The PMP®/CAPM® certification is globally acknowledged and provided by PMI, the leading association of Project Management Professionals. With a 12% annual increase in the number of certified professionals, these credentials have become the de facto industry standard for project managers.
• Better Job Opportunities: The PMP®/CAPM® certification validates your expertise in project management, demonstrating to current and potential employers that you possess a solid foundation of project management knowledge that can be effectively applied in the workplace.
• Prestigious Membership: By achieving the PMP®/CAPM® certification, you will join one of the most prestigious professional groups. Your name will be listed among the largest and most respected group of certified project management professionals.
• Increased Salary: Project managers who hold the PMP®/CAPM® certification typically earn higher salaries compared to their non-certified counterparts.
• Global Recognition: The PMP®/CAPM® certification is endorsed by leading companies, many of which encourage their project managers to obtain this credential for government and private sector projects.

For further information regarding the benefits of the PMP®/CAPM® certification, we recommend visiting www.pmi.org.

About PMI

The Project Management Institute (PMI) is the world’s leading not-for-profit professional association dedicated to project management. PMI supports over half a million members across 170 countries worldwide.

PMI members include individuals who are practicing and studying project management in various industry sectors.

PMI has established itself as the leading professional association in project management, continuing to provide essential resources and support for professionals in this field. More details can be found here: www.pmi.org

This course offers comprehensive guidance on the responsibilities of a Process Owner, enabling them to clearly articulate their role within IT Service Management (ITSM) processes, particularly in the context of Agile Service Management for government. Participants will gain the necessary education to oversee the design, re-engineering, and continuous improvement of ITSM processes. The curriculum emphasizes the application of Scrum practices to Process Owner duties and the integration of Agile and Lean principles to establish ‘just enough’ process frameworks. Additionally, the course teaches how to ensure ongoing alignment between process performance and overarching business objectives for government.

Discover how to leverage Agile Service Management to enhance the value your processes deliver to customers and to remain competitive in a rapidly evolving environment. A Certified Agile Service Manager is akin to a Scrum Master in development roles. By working together, Scrum Masters and Agile Service Managers can integrate Agile methodologies throughout the IT organization, fostering a robust DevOps culture for government operations.

The objective of this course is to deepen participants' understanding of agile methodologies and digital practices within a governmental context. The curriculum will cover the foundational principles of digital and agile mindsets and behaviors, followed by an exploration of key agile methods, techniques, and tools, demonstrating their effective application. Additionally, the course will review the most recent guidance on agile practices in the public sector and highlight the primary digital standards for government. Delivery of the course content is facilitated through a combination of presentations, exercises, and interactive activities, and can be conducted either in person or remotely.

This instructor-led, live training in US (online or onsite) guides participants through the deployment of a JIRA instance. Participants will gain advanced knowledge of JIRA installation, configuration, upgrading, and migration. They will learn how to customize JIRA for their projects, manage users, groups, and project roles, configure and oversee dashboards, define emails and notifications, apply security schemes, manage permissions, perform troubleshooting, install and tailor the JIRA service desk, set up a knowledge base, manage service desk users, and handle service requests collaboratively.

By the end of this training, participants will be able to:

• Possess a comprehensive understanding of JIRA administration for government.
• Customize JIRA according to their specific business needs.
• Define and manage emails and notifications in JIRA.
• Manage and assign users, groups, and project roles effectively.
• Oversee JIRA permissions and security schemes.
• Perform JIRA troubleshooting to ensure system reliability.
• Deploy and customize the JIRA service desk to enhance service management.

This instructor-led, live training in US provides a comprehensive overview of the advanced capabilities of JIRA for government. The course covers creating and managing various types of JIRA projects, utilizing JIRA for agile methodologies, configuring agile boards, managing both built-in and custom fields, designing and implementing screens and filters, performing basic and advanced issue searches, applying screen schemes, managing and updating workflows, configuring and applying workflow schemes, conducting analysis, and generating reports.

By the end of this training, participants will be able to:

• Manage issues effectively for government operations.
• Create and run Scrum and Kanban projects tailored to public sector needs.
• Manage built-in and custom fields to align with agency requirements.
• Understand and manage business processes, workflows, and workflow schemes for government.
• Perform basic and advanced searches and analysis to support decision-making.
• Generate and review reports to enhance transparency and accountability.

This instructor-led, live training in US provides an overview of JIRA's methodologies for software planning, tracking, and releasing, guiding participants through the creation and management of a JIRA project for government use.

By the end of this training, participants will be able to:

• Comprehend the concepts and functionalities underlying JIRA’s user interface and workflows.
• Create, modify, clone, link, and prioritize issues within the system.
• Navigate issues through the entire workflow process.
• Conduct advanced searches using JIRA's search capabilities.
• Manage and customize screens and filters to meet specific project needs for government.

This instructor-led, live training in [location] (online or onsite) is designed for intermediate-level business analysts who wish to learn the tools and techniques of business analysis and prepare for the PMI-PBA exam. By the end of this training, participants will be able to: - Understand the tools, techniques, and practices of business analysis as outlined by PMI. - Master the five domains of business analysis. - Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes. - Gain a comprehensive understanding of the PMI-PBA certification process and prepare effectively for the certification exam. This training is tailored to enhance the capabilities of professionals in the public sector, ensuring alignment with best practices for government.

Author training to prepare for the PMP® (Project Management Professional®) exam. Each participant receives a certificate of completion upon finishing 35 hours of PMP-Prep training.

Target Audience:

• Experienced project managers who wish to enhance their qualifications and obtain international recognition through the prestigious Project Management Professional (PMP®) certification.
• Less experienced project managers and team members seeking to expand their knowledge and project management skills.
• Middle and senior managers interested in expanding their competencies in managing and supervising projects.
• Individuals with project management experience who aim to improve their capabilities.

Training Objectives:

• Comprehensive preparation for obtaining the Project Management Professional (PMP®) certification, including systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfillment of the formal requirement for exam admission by providing 35 contact hours necessary for PMP® certification.
• Introduction to project management practices, techniques, and tools.

Form of Classes:

• Presentations on project management topics.
• Questions and quizzes related to PMP® exam content.
• Sample questions in the style of the PMP® certification exam, followed by detailed analysis.

This training is designed to support professionals in their pursuit of advanced project management skills, ensuring alignment with best practices for government and private sector projects alike.

This instructor-led, live training (online or onsite) is aimed at project managers who wish to manage projects with Trello for government. By the end of this training, participants will be able to: - Manage and track tasks to enhance project workflows and increase team productivity. - Add functionality and extensions not included in the standard Trello version to effectively track the progress of complex projects. - Organize multiple projects efficiently using Trello.

This course is designed to equip participants with the skills necessary to plan, manage, and control project risks for government. Attendees will gain the knowledge needed to develop comprehensive project risk management plans, identify potential risks, and conduct both qualitative and quantitative risk analyses using a variety of practical techniques. They will also learn to devise effective response strategies and master all the essential tools and techniques required to successfully pass the PMI-RMP® (Risk Management Professional) certification exam for government projects.

This course is designed for government organizations seeking to optimize their processes by integrating various digital platforms used in daily operations, such as Trello, QuickBooks, Google Workspace, and the WhatsApp API. This instructor-led, live training (online or onsite) guides participants through connecting and automating workflows, enhancing project and financial management, and centralizing information to improve decision-making for government agencies. By the end of this training, participants will be able to: - Connect and automate workflows between Trello, QuickBooks, and Google Workspace. - Integrate communication via WhatsApp API with operational workflows. - Design multi-platform automation systems focused on efficiency and control. - Implement security and monitoring policies for active integrations. - Document and maintain automated processes in operation. **Format of the Course** - Conceptual explanations and guided demonstrations. - Practical exercises applied to real-world operational scenarios. - Hands-on practice using agency-specific data and tools. **Course Customization Options** - Adapting the content to the agency’s specific platforms and processes. - Including additional tools such as Zapier, Make/Integromat, or Power Automate. - Analyzing and designing real data integration flows.