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Course Outline
Module 1: Understanding Prompting in IT Contexts
- Definition of prompting and its significance for IT work
- How artificial intelligence (AI) models process context, instructions, and role definitions
- Key components of prompts: intent, role, context, constraints, and format
- Common pitfalls in prompting and strategies to avoid them
Module 2: Structured Prompting Techniques
- Utilizing frameworks such as Role–Task–Format, Chain-of-Thought, and Few-Shot prompting
- Developing reusable prompt templates for routine IT tasks
- Crafting system-level and task-specific prompts
Module 3: IT Use Cases and Hands-On Practice
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Writing and refining prompts for:
- System troubleshooting and diagnostics
- Configuration and deployment documentation
- Code review and script generation
- Client communication and knowledge base updates
- Iterative processes for prompt validation to ensure accuracy and consistency
Module 4: Integrating Prompting into IT Workflows
- Incorporating AI prompting in IT service management and consulting for government
- Managing prompt libraries, version control, and documentation
- Ethical considerations and secure implementation of AI in enterprise environments
- Future steps: exploring advanced prompting tools and automation frameworks for government
Conclusion and Q&A
- Summary of key concepts covered
- Group discussion on best practices and lessons learned
- Practical recommendations for ongoing skill enhancement
Requirements
- Proficiency with IT concepts, system workflows, or technical documentation for government operations
- Experience utilizing AI tools (e.g., ChatGPT, Copilot, or similar) in daily professional tasks
Audience
- IT consultants
- System administrators
- Technical project managers
- AI-enabled solution designers
7 Hours
Testimonials (2)
Since we had a Roche internal AI Training (6 lections), the presented majority content was a good sum-up, however, personally I did learn something new in this training session, which was to counter back the prompt, so the AI program has to ask you about possible questions regarding to this specific topic.
Roland Gisler - Congenius AG
Course - Introduction to Prompt Engineering
Very well adjusted