Getting Started with Zoho Creator Training Course

Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system designed for tracking sales, managing contacts, conducting marketing activities, and engaging customers. This system can be effectively utilized by government agencies and other organizations to enhance their operational efficiency.

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system tailored for government use.

By the end of this training, participants will be able to:

• Set up, configure, and run their organization's account efficiently
• Manage users and automate sales processes
• Customize CRM solutions and secure customer data in compliance with government standards

Audience

• System administrators for government agencies

Format of the Course

• Interactive lecture and discussion
• Extensive exercises and practice sessions
• Hands-on implementation in a live-lab environment

Course Customization Options

• To request a customized training for government-specific needs, please contact us to arrange.

Zoho Desk is a cloud-based helpdesk platform designed to streamline customer service operations through automation, omnichannel support, ticket tracking, and performance analytics. This instructor-led, live training (available online or onsite) is aimed at beginner-level to intermediate-level users who wish to effectively configure, manage, and optimize Zoho Desk to support customer service workflows for government agencies. By the end of this training, participants will be able to: - Configure and customize the Zoho Desk environment for their team. - Manage tickets, SLAs, and workflows across multiple support channels. - Create insightful reports and dashboards to track service performance. - Implement best practices for automation, change control, and collaboration. **Format of the Course** - Interactive lecture and discussion. - Numerous exercises and practice sessions. - Hands-on implementation in a live-lab environment. **Course Customization Options** - To request a customized training for this course tailored to specific government needs, please contact us to arrange.

Zoho CRM is a widely adopted cloud-based platform designed to manage customer relationships, automate sales processes, and analyze business performance. This instructor-led, live training (available online or on-site) is tailored for intermediate-level users and administrators who wish to enhance their proficiency in managing data, reporting, customization, and system control within Zoho CRM. By the end of this training, participants will be able to: - Create and customize reports and dashboards for actionable analysis. - Implement change control best practices, including audit trails and configuration management. - Configure modules, workflows, and user roles to align with business processes. - Monitor system usage, automate tasks, and enhance CRM usability and governance. **Format of the Course** - Interactive lecture and discussion. - Extensive exercises and practice sessions. - Hands-on implementation in a live-lab environment. **Course Customization Options for Government** To request a customized training for this course tailored to specific needs, please contact us to arrange.