Course Outline

Introduction

Setting up a Zoho CRM Account for Government

Overview of Zoho CRM Features and Architecture for Government

Securing Data for Government Use

Managing Users in the Government Environment

Customizing Your Implementation for Government Needs

Communication Channels for Government Operations

Setting up Sales Territories for Government Agencies

Automating Sales Processes for Government Efficiency

Administrating Data for Government Compliance

Evaluating the Zoho Marketplace for Government Solutions

Getting to Know Zia for Government Applications

Understanding and Setting up Portals for Government Use

Best Practices for Government Agencies Using Zoho CRM

Summary and Conclusion for Government Implementations

Requirements

  • A comprehensive understanding of Customer Relationship Management (CRM) systems for government use.
  • Proven experience in system administration within a public sector environment.
 21 Hours

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