Zoho Desk: Setup and Operations Training Course

Zoho Creator is a SaaS-based platform designed for creating robust applications that run on any device.

This instructor-led, live training (available onsite or remotely) will guide participants in building a custom application quickly using Zoho Creator.

By the end of this training, participants will be able to:

• Set up, configure, and manage their Zoho Creator account efficiently
• Create forms and dashboards tailored to specific needs
• Define workflows and business rules that enhance operational efficiency
• Automate recurring actions and develop informative pages for better decision-making

Audience

• Developers
• Business managers

Format of the Course

• Interactive lectures and discussions
• Extensive exercises and hands-on practice
• Real-time implementation in a live-lab environment

Course Customization Options

• To request a customized training tailored for government needs, please contact us to arrange.

Zoho CRM is a SaaS-based Customer Relationship Management (CRM) system designed for tracking sales, managing contacts, conducting marketing activities, and engaging customers in the public sector environment.

In this instructor-led, live training (onsite or remote), participants will learn how to set up and manage a Zoho CRM system specifically tailored for government use.

By the end of this training, participants will be able to:

• Set up, configure, and run their organization's account efficiently
• Manage users and automate sales processes effectively
• Customize CRM solutions and secure customer data in compliance with government standards

Audience

• System administrators for government

Format of the Course

• Interactive lecture and discussion
• Lots of exercises and practice sessions
• Hands-on implementation in a live-lab environment tailored for government use

Course Customization Options

• To request a customized training for this course, specifically designed for government needs, please contact us to arrange.

Zoho CRM is a widely adopted cloud-based platform used to manage customer relationships, automate sales processes, and analyze business performance.

This instructor-led, live training (online or onsite) is aimed at intermediate-level users and administrators who wish to improve their proficiency in managing data, reporting, customization, and system control within Zoho CRM for government operations.

By the end of this training, participants will be able to:

• Create and customize reports and dashboards for actionable analysis.
• Implement change control best practices, including audit trails and configuration management.
• Configure modules, workflows, and user roles to align with business processes.
• Monitor system usage, automate tasks, and enhance CRM usability and governance for government agencies.

Format of the Course

• Interactive lecture and discussion.
• Numerous exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.