ITIL® Training in Baltimore

This instructor-led, live training in [location] (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply IT Service Management (ITSM) fundamentals and practices based on ITIL 4. By the end of this training, participants will be able to: - Understand key concepts and the structure of ITIL 4. - Apply service design and architecture practices aligned with ITIL 4 principles for government. - Implement effective delivery and sustainability of ICT services. - Evaluate real-world cases and simulate ITSM practices.

This training is designed for professionals who already possess an ITIL® 4 Foundation certification and seek to update their knowledge to align with the latest ITIL® 5 framework. It offers a focused and efficient transition, emphasizing the key differences, new concepts, and expanded practices introduced in ITIL® 5, ensuring continued relevance and effectiveness in service management for government operations.

Defined as “a set of organizational resources for performing work or accomplishing an objective,” there are 34 ITIL management practices in total, representing some of the most practical resources within the ITIL framework. While ITIL 4 Foundation introduces these management practices as foundational concepts, hands-on learning and application occur through specific practice modules. Certification validates the skills acquired through these courses. Each individual practice course is designed for professionals aiming to demonstrate their proficiency in particular areas. However, certification as a Practice Manager for government requires a broader set of skills across a minimum of five practices that fall within three management practice domains: - Monitor, Support, and Fulfill - Plan, Implement, and Control - Collaborate, Assure, and Improve For IT professionals interested in achieving the Practice Manager qualification for government, the goal is to establish effective cross-practice collaboration and service value streams within your organization. To attain this certification, you must complete any five individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you can complete one of the three-day domain-based bundles along with the ITIL Specialist: Create, Deliver and Support module.

This course is designed for government employees and IT staff who need an understanding of IT Service Management to enhance the delivery of better value to citizens. It is appropriate for all IT personnel and management within federal agencies, as well as stakeholders who collaborate closely with IT to support mission-critical requirements. This course is also tailored for students seeking the ITIL® 4 Foundation certification and preparing for the ITIL® 4 Foundation exam. ITIL 4® Foundation enables candidates to view IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of technology-enabled products and services. **ITIL 4® Foundation equips candidates with:** - A holistic approach to facilitating the co-creation of value with citizens and other stakeholders in the form of products and services - The guiding principles of ITIL 4® - The four dimensions of Service Management - Key concepts from Lean, Agile, DevOps, and their importance in delivering business value - How ITIL practices described in ITIL 4® will maintain the value and importance provided by current ITIL® processes, while also expanding to integrate with different areas of service management and IT, from demand to value **Who is ITIL 4® Foundation for:** ITIL 4® Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within government agencies. The certification also applies to IT professionals working within organizations that have adopted ITIL® and need to be aware of and contribute to the overall service improvement program. ITIL 4® continues to support the ITSM community while expanding its reach to a wider range of professionals working in the digital world, guiding how IT interfaces with and leads broader government strategies.

This training offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services in today's rapidly evolving landscapes. It equips participants with a robust understanding of how organizations can generate value through efficient service management and collaboration, specifically tailored for government agencies.