Quality Management System (QMS) Training in Grand Rapids

This instructor-led, live training in Grand Rapids (online or onsite) is aimed at intermediate-level quality managers and healthcare administrators who wish to learn the essential concepts, tools, and techniques for quality auditing in healthcare, pass the certification exams, and apply quality management principles within their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare for government and private sector settings.
• Develop and implement effective quality management systems for government operations.
• Conduct comprehensive audits and analyze audit data to ensure compliance with regulatory standards.
• Prepare for and pass the CMQ/OE and ASQ certification exams, enhancing their credentials for government roles.
• Apply ethical principles and regulatory requirements in quality auditing for government and healthcare organizations.

This instructor-led, live training in Grand Rapids (online or onsite) is aimed at intermediate-level professionals who wish to develop a systematic approach to identifying, analyzing, and resolving problems using Root Cause Analysis (RCA) methodologies for government.

By the end of this training, participants will be able to:

• Understand essential concepts of RCA and continuous improvement cycles for government operations.
• Apply various RCA tools to identify the root cause of issues within public sector workflows.
• Develop and implement effective problem-solving strategies aligned with government standards.
• Integrate RCA into organizational improvement and prevention efforts for enhanced governance and accountability.

This instructor-led, live training in Grand Rapids (online or onsite) is designed for government quality control professionals at the beginner level who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Understand the foundational principles of Statistical Process Control (SPC).
• Utilize basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Develop and interpret various types of control charts for variable and attribute data to identify and analyze process variations.
• Compute and interpret process capability indices to assess process performance and compliance.

The Advanced Product Quality Planning (APQP) course is designed to equip participants with a thorough understanding of the APQP process and its application in product development and launch. This course will cover essential concepts, tools, and techniques used in APQP, enabling participants to effectively plan and manage quality throughout the product development lifecycle. Through practical examples, case studies, and interactive exercises, participants will gain the skills and knowledge necessary to successfully implement APQP in their organizations, ensuring the delivery of high-quality products to customers. The course is tailored to enhance quality management practices for government agencies and align with public sector workflows, governance, and accountability.

This comprehensive course is designed to equip participants with detailed knowledge and expertise in implementing and maintaining a Quality Management System (QMS) that complies with the IATF 16949 standard. Participants will gain a thorough understanding of the requirements, processes, and best practices associated with automotive quality management. Through practical examples and case studies, participants will learn how to effectively apply the principles of IATF 16949 to ensure the highest level of quality in automotive manufacturing and supply chain operations for government and industry.

ISO 26262 establishes the requirements for functional safety within the automotive industry.

This instructor-led, live training (available online or on-site) is designed for automotive professionals who aim to implement the ISO 26262 standard within their organization.

By the conclusion of this training, participants will be able to:

• Comprehend functional safety as it pertains to the development of automotive hardware and software.
• Grasp the legal responsibilities and compliance requirements outlined in ISO 26262.
• Execute the safety processes mandated by ISO 26262.

Format of the Course

• Interactive lectures and discussions.
• Extensive exercises and practical activities.
• Hands-on implementation in a live-lab setting.

Course Customization Options

• To request a customized training for government or other specific needs, please contact us to arrange.

ISO 9001 Foundation training equips participants with the essential elements necessary to implement and manage a Quality Management System (QMS) as outlined in ISO 9001. Throughout this course, attendees will gain an understanding of various QMS components, including policy, procedures, performance measurement, management commitment, internal audits, management reviews, and continual improvement.

Upon completion of the training, participants are eligible to take the exam and apply for the “PECB Certified ISO 9001 Foundation” credential. This certification demonstrates that the individual has grasped the fundamental methodologies, requirements, framework, and management approaches necessary for government quality assurance processes.

Who should attend?

• Professionals involved in Quality Management within public sector organizations
• Individuals seeking to enhance their knowledge about the core processes of Quality Management Systems (QMS) for government operations
• Those interested in pursuing a career in Quality Management, particularly in the context of government agencies and services

The “PECB Certified ISO 9001 Foundation” exam fully aligns with the requirements of the PECB Examination and Certification Programme (ECP). The exam assesses competencies in the following domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); Domain 2: Quality Management System (QMS) for government.

Upon successfully passing the exam, individuals can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included in the exam price.

Training materials, comprising over 200 pages of information and practical examples relevant to government operations, will be provided.

A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued.

In the event of exam failure, participants have the option to retake the exam within 12 months at no additional cost.

The ISO 9001 Lead Auditor training equips participants with the essential expertise to conduct Quality Management System (QMS) audits by applying widely recognized audit principles, procedures, and techniques. Throughout this training course, you will gain the knowledge and skills necessary to plan and execute both internal and external audits in compliance with ISO 19011 and the certification process as outlined in ISO/IEC 17021-1.

Through practical exercises, you will become proficient in audit techniques and develop the competence to manage an audit program, lead an audit team, communicate effectively with clients, and resolve conflicts.

Upon acquiring the necessary expertise to perform these audits, you will be eligible to take the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. Holding a PECB Lead Auditor Certificate demonstrates your ability and competence to audit organizations based on best practices, which is particularly valuable for government agencies seeking to enhance their quality management processes.

Who Should Attend?

• Auditors aiming to conduct and lead Quality Management System (QMS) certification audits
• Managers or consultants looking to master the QMS audit process
• Individuals responsible for maintaining compliance with QMS requirements
• Technical experts preparing for a QMS audit
• Expert advisors in Quality Management

General Information

• Certification fees are included in the exam price
• Training materials, containing over 450 pages of information and practical examples, will be provided
• A participation certificate with 31 CPD (Continuing Professional Development) credits will be issued
• In the event of exam failure, you can retake the exam within 12 months at no additional cost

ISO 9001 Lead Implementer training equips participants with the essential expertise to assist organizations in establishing, implementing, managing, and maintaining a Quality Management System (QMS) based on ISO 9001. This training course provides a comprehensive understanding of best practices in Quality Management Systems, thereby enhancing an organization’s customer satisfaction and overall performance and effectiveness.

Upon mastering all the necessary concepts of Quality Management Systems, participants can sit for the exam and apply for the “PECB Certified ISO 9001 Lead Implementer” credential. By obtaining a PECB Lead Implementer Certificate, individuals will demonstrate their practical knowledge and professional capabilities to implement ISO 9001 in an organization, which is particularly valuable for government agencies seeking to enhance their operational excellence.

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors aiming to master the implementation of a Quality Management System
• Individuals responsible for maintaining compliance with QMS requirements
• Members of QMS teams

General Information

• Certification fees are included in the exam price
• Training materials containing over 450 pages of information and practical examples will be provided
• A participation certificate with 31 CPD (Continuing Professional Development) credits will be issued
• In the event of exam failure, participants can retake the exam within 12 months at no additional cost

In this instructor-led, live training in Grand Rapids, participants will learn about Quality Management System (QMS) Audit principles, procedures, and documentation as they engage in a series of case studies, group discussions, and hands-on exercises and activities.

By the end of this training, participants will be able to:

• Identify the requirements for a successful QMS Audit for government operations.
• Create an audit checklist for a sample audit scenario in a public sector context.
• Report findings in accordance with ISO 9001 requirements, ensuring alignment with governmental standards.
• Write and grade non-conformity reports and evaluate proposals for corrective action within the framework of government accountability.
• Prepare and present a compelling evaluation to top management in accordance with the organization's policy and objectives, emphasizing transparency and governance for government entities.

This training course is designed to provide professionals with a comprehensive understanding of root cause analysis and the implementation of corrective actions. Participants will learn to differentiate between the root causes of problems and the root causes of non-detection, utilize various analytical tools, and understand the distinctions between corrective actions and corrections. The course will also cover methodologies for verifying the effectiveness of implemented actions and introduce the 8D problem-solving process.

Benefits:

• Develop the ability to identify and address root causes of problems effectively, enhancing decision-making processes for government operations.
• Gain proficiency in using key analytical tools and techniques to support public sector workflows and governance.
• Learn to implement and verify corrective actions to prevent recurrence of issues, ensuring accountability and reliability within your organization.
• Improve process reliability and quality, contributing to the overall efficiency and effectiveness of government services.
• Foster a culture of continuous improvement and proactive problem-solving, aligning with the goals of public sector excellence.

This instructor-led, live training in Grand Rapids (online or onsite) is aimed at supply managers and personnel who wish to adopt a quality-centric approach to managing suppliers for government.

By the end of this training, participants will be able to:

• Adopt a proactive and collaborative approach to enhancing supplier quality in public sector workflows.
• Clearly define and communicate supply specifications and requirements for government.
• Explore various Supplier Quality Management Systems (QMS) and apply an analytical approach to select the most appropriate one for government needs.
• Utilize a QMS to continuously monitor, inspect, and audit supply chains for government.
• Ensure that suppliers provide the highest quality products and services for government operations.

This training course is designed for all individuals working in or with high-performance IT delivery teams, such as DevOps and Scrum, who are responsible for or deeply involved in quality engineering. This includes QA professionals, testers, operations personnel, business analysts, product owners, developers, quality engineers, users, scrum masters, agile coaches, release train engineers, and other relevant roles.

In today’s IT landscape, cross-functional teams are expected to deliver business value with the appropriate level of quality at a rapid pace. TMAP® supports this modern approach to built-in quality, which extends beyond traditional testing activities.
Conducting QA and testing activities within an organization requires a diverse array of knowledge and skills. This training course equips professionals to perform these operational tasks effectively.

The course includes the cost of the TMAP® High-performance Quality Engineering exam voucher. The exam is administered in collaboration with iSQI, and this voucher allows participants to schedule the exam at a time and location of their choosing.

The internationally recognized TMAP® High-performance Quality Engineering certification validates and confirms the essential knowledge and skills required for any individual responsible for or heavily involved in quality engineering, particularly for government and public sector workflows.

This training course is designed for all individuals involved in organizing high-performance IT delivery, including methodologies such as DevOps and Scrum. This includes roles such as scrum masters, agile coaches, release train engineers, test managers, and test masters.
Other relevant roles include QA professionals, testers, business analysts, product owners, developers, quality engineers, users, and operations personnel.

In today’s IT landscape, cross-functional teams are expected to deliver business value with the right quality at speed. TMAP® supports this new approach to built-in quality, which extends beyond mere testing.
Organizing QA and testing involves orchestrating, arranging, planning, preparing, and controlling activities. This training course equips professionals responsible for organizing QA and testing with the necessary knowledge and skills to enable teams to achieve quality ownership.

This course includes the cost of the TMAP® Organizing built-in quality at scale exam voucher. The exam is administered in collaboration with iSQI. With this voucher, the exam can be scheduled at a date and location of your choice.

With the TMAP: Organizing built-in quality at scale certification:

• You will earn an independent, internationally recognized certification as proof of expertise in QA and testing for government.

• You will gain insights into IT delivery models, particularly DevOps, and the whole-team approach relevant to development and operations professionals.

• You will have the opportunity to pursue additional certifications.

This training course equips individuals within high-performance IT delivery teams, such as those in DevOps or Scrum environments, with the essential knowledge and skills necessary for ensuring quality in their IT systems and achieving the desired business outcomes.

On the final afternoon of this training course, participants will take a 1-hour exam consisting of 30 questions titled “TMAP: Quality for Cross-Functional Teams.” The exam is administered in collaboration with iSQI.

The internationally recognized TMAP: Quality for Cross-Functional Teams certification confirms that individuals within high-performance IT delivery teams, such as those in DevOps or Scrum, possess the required knowledge and skills to build quality into their IT systems and gain confidence that the intended business value can be achieved. This certification is particularly valuable for government agencies seeking to enhance their IT governance and accountability.