AI-Enhanced Public Service Delivery Training Course

AI policy and regulation is a rapidly evolving field that directly influences how governments develop, adopt, and oversee artificial intelligence systems.

This instructor-led, live training (online or onsite) is designed for public sector legal and compliance professionals with limited prior exposure to AI technologies. The goal is to provide an understanding of regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment for government.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (e.g., Canada, U.S., OECD).
• Evaluate legal and ethical risks in AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Format of the Course

• Interactive lecture and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussion.

Course Customization Options

• To request a customized training for this course, please contact Govtra to arrange.

AI Programming is the practical application of programming tools and techniques to develop intelligent systems that enhance automation, analysis, and service delivery.

This instructor-led, live training (online or onsite) is designed for public sector professionals with limited or emerging experience in AI who support innovation, research, or operational transformation. The goal is to equip participants with practical programming skills to explore how AI tools can be integrated into government workflows.

By the end of this training, participants will be able to:

• Understand fundamental AI concepts, including large language models, APIs, and intelligent automation.
• Write basic Python scripts to call AI services and process structured data.
• Develop prototypes using AI for tasks such as summarization, classification, or chatbot development.
• Assess the risks and constraints of AI development in the public sector (privacy, explainability, compliance).

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Python and LLM APIs in government-specific examples.
• Guided exercises focused on data analysis, content automation, and workflow prototyping for government applications.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange. This can help tailor the content specifically for government use.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO/IEC 42001 for government operations.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Format of the Course

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

AI tools such as ChatGPT, Copilot, and Gemini are revolutionizing administrative workflows by assisting teams in drafting content, scheduling meetings, responding to emails, and automating routine tasks.

This instructor-led, live training (online or onsite) is designed for public sector administrative professionals with little to no prior experience in AI who wish to enhance their everyday productivity through the practical use of AI assistants and automation tools.

By the end of this training, participants will be able to:

• Understand how AI tools support common administrative tasks.
• Utilize ChatGPT, Copilot, and Gemini to generate emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for prompt writing and result interpretation.

Format of the Course

• Interactive lecture and guided demonstrations.
• Hands-on practice with real-world administrative tasks.
• Customizable exercises using tools most relevant to participants' daily work for government.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Audio AI refers to artificial intelligence technologies that interpret, analyze, generate, or interact with audio signals, including human speech, environmental sounds, and music.

This instructor-led, live training (online or onsite) is aimed at beginner-level professionals who wish to understand how AI is applied in the audio domain for business, communication, automation, and innovation purposes for government.

By the end of this training, participants will be able to:

• Understand what Audio AI is and how it is used in real-world settings.
• Identify different categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases in customer service, security, compliance, and media for government applications.
• Evaluate AI tools and services suitable for enterprise audio applications within the public sector.

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact Govtra to arrange.

ChatGPT is a powerful AI assistant designed to support government professionals in drafting, research, summarization, and task automation.

This instructor-led, live training (online or onsite) is aimed at public sector staff with limited or no prior experience using AI tools who wish to apply ChatGPT effectively for government-related communication, analysis, and administrative productivity.

By the end of this training, participants will be able to:

• Use ChatGPT to write and revise emails, memos, and reports for government use.
• Summarize policy documents, public comments, or research findings with precision.
• Design effective prompts for day-to-day administrative and analytical tasks in a government setting.
• Apply basic privacy and compliance principles when using AI tools in the public sector.

Format of the Course

• Interactive lecture and discussion.
• Real-world government-oriented use cases.
• Hands-on implementation and prompt writing practice for government applications.

Course Customization Options

• To request a customized training for this course based on your department's specific workflows or policy priorities, please contact us to arrange.

ChatGPT is an AI-driven language model designed to support public sector teams in legislative drafting, policy writing, and document revision at scale, while enhancing clarity, compliance, and efficiency.

This instructor-led, live training (available online or on-site) is tailored for government professionals with limited or no prior experience using AI. It is aimed at those responsible for drafting, editing, or reviewing legislative and policy content who wish to improve precision, clarity, and speed using ChatGPT.

By the end of this training, participants will be able to:

• Utilize ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and tone control using prompting techniques.
• Develop and revise multiple versions for stakeholder input or legal review.
• Ensure consistency with compliance requirements and document structures.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focused on document structuring, tone, and legal clarity.

Course Customization Options

• To request a customized training for government based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is a versatile AI assistant that can help government communication teams enhance content creation, responsiveness, and multilingual service delivery while maintaining message consistency and tone.

This instructor-led, live training (online or onsite) is designed for public sector communication professionals who are new to AI tools and wish to leverage ChatGPT to support external communication tasks such as public notices, social media writing, and citizen responses in clear and inclusive formats.

By the end of this training, participants will be able to:

• Create effective public announcements, alerts, and updates using AI assistance.
• Adapt tone and message for diverse audiences and platforms.
• Use ChatGPT to translate, rewrite, or simplify public content across multiple languages.
• Ensure alignment with communication guidelines, accessibility standards, and tone policies.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in real-world public sector communication scenarios.
• Guided exercises focused on outreach, tone management, and language inclusivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange. This service is tailored specifically to meet the unique needs of public sector organizations.

ChatGPT is a robust AI assistant that can aid public sector teams in summarizing lengthy documents and generating clear, structured briefings for leadership and stakeholder communication.

This instructor-led, live training (online or onsite) is designed for government professionals with limited or no prior experience using AI who regularly handle reports and seek to enhance their methods of summarizing, synthesizing, and transforming information into concise, meeting-ready formats.

By the end of this training, participants will be able to:

• Utilize ChatGPT to extract and summarize key insights from complex documents.
• Convert raw content into executive summaries, memos, and briefings.
• Refine summaries for clarity, tone, and purpose.
• Apply safe and effective prompting techniques for government reporting workflows.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in sample scenarios relevant to government operations.
• Guided exercises focused on summarization, briefing, and communication workflows for government.

Course Customization Options

• To request a customized training for this course based on your department's specific workflows or internal tools, please contact us to arrange.

Microsoft 365 Copilot is an AI-powered assistant integrated into familiar Microsoft applications designed to enhance content creation, automate routine tasks, and provide intelligent insights.

This instructor-led, live training (online or onsite) is tailored for public sector employees with limited or no prior experience using AI tools. The goal is to leverage Microsoft 365 Copilot to improve communication, streamline document work, and extract valuable insights more efficiently from data and meetings.

By the end of this training, participants will be able to:

• Utilize Copilot in Word, Excel, and Outlook to draft, analyze, and enhance communications for government.
• Automate repetitive documentation and summarization tasks across Microsoft 365 applications.
• Generate insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible use guidelines for Copilot in a public sector context.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity for government.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

This instructor-led, live training in US Empire (online or onsite) is aimed at advanced-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making for government.
• Automate government reports and enhance data transparency.
• Apply AI-driven insights to foster public sector innovation.
• Improve citizen engagement through AI-powered solutions.

This instructor-led, live training in US Empire (online or onsite) is designed for intermediate-level public sector professionals who aim to utilize Gemini to produce high-quality content, support research efforts, and enhance productivity through advanced AI interactions for government.

By the end of this training, participants will be able to:

• Develop more effective and tailored prompts for specific use cases.
• Generate original and creative content using Gemini.
• Summarize and compare complex information with precision.
• Use Gemini to efficiently brainstorm, plan, and organize ideas.

Artificial Intelligence (AI) is revolutionizing operations, decision-making, and service delivery in the public sector.

This instructor-led, live training (online or onsite) is designed for government leaders with limited or no prior experience in AI. The goal is to provide a foundational understanding of AI, assess its strategic importance, and explore ethical and effective adoption within government organizations.

By the end of this training, participants will be able to:

• Comprehend key concepts and terminology in artificial intelligence.
• Evaluate the opportunities and risks associated with AI in public sector contexts.
• Address ethical and regulatory considerations pertinent to AI use in government.
• Formulate informed perspectives on AI-related policy, procurement, and strategy for government.

Format of the Course

• Interactive lectures and discussions.
• Real-world case studies relevant to public sector operations.
• Guided group reflections and policy exercises.

Course Customization Options

• To request a customized training for government, please contact us to arrange.

Artificial Intelligence (AI) is quickly becoming a cornerstone of modern product management, fundamentally changing how we identify customer needs, define solutions, and make decisions. Just as electricity transformed industry, AI is reshaping the processes of building, validating, and evolving products.

This instructor-led, live training (online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches who seek to understand how AI can enhance product ownership and strengthen decision-making in their roles for government.

By the end of this training, participants will be able to:

• Understand the core principles of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner, including the new Orchestrator stance, and leverage AI to enhance each role — such as Visionary, Experimenter, or Customer Representative.
• Master effective prompting techniques and treat AI tools as intelligent collaborators with specialized skills.
• Deepen customer understanding and create AI-supported personas for hypothesis testing and discovery while maintaining genuine customer engagement.
• Develop and communicate a clear product vision using structured frameworks like the 3x3 Framework, leveraging AI to refine and visualize narratives.
• Use Generative AI tools to expedite prototyping and hypothesis testing, such as generating mock-ups or product concepts.
• Support product decisions by utilizing AI tools to analyze, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (such as emails, stakeholder management, note-taking) using AI to focus on strategic and creative work.
• Lead discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption for government.
• Identify and design valuable AI use cases tailored to the specific product and organizational context.
• Explore and experiment with approximately 20 different AI tools and models — from productivity assistants and prototyping platforms to generative video, image, and coding solutions.