Course Outline
Day 1: Introduction and Principles of the Proactive Posture
1. Overview of the Proactive Posture
- The significance of a proactive stance in engaging with internal stakeholders for government operations.
- Defining the internal client relationship and the role of internal partnerships in governance.
- Proactive versus reactive approaches: analyzing the impact on collaborative efficiency.
- Principles from "Games People Play" (Eric Berne): Examination of common interpersonal dynamics that may arise in internal stakeholder interactions. Strategies for identifying and managing these dynamics within the workplace for government.
2. Deliberate Affirmation and Rejection in Internal Stakeholder Relations
- Duration: 3 hours
- Deliberate Affirmation: Determining when and how to express consent to ensure authenticity and intentionality.
- Deliberate Rejection: Determining when and how to decline requests while upholding respect and professional standards.
- The practice of assertiveness: techniques for clearly communicating positions and boundaries.
- Principles from "Learned Helplessness" (Martin Seligman): Identifying indicators of learned helplessness and strategies for mitigation. Cultivating a sense of agency and reinforcing confidence in decision-making capabilities for government contexts.
3. The Practice of Effective Inquiry
- The role of open and closed questioning techniques in professional communication.
- Formulating inquiries that enhance situational awareness and foster collaboration.
- Practical Exercises: Structuring questions for professional scenarios and refining active listening capabilities.
Day 2: Project Management and Emotional Regulation
4. Project Management - Collaborative Oversight
- The impact of communication strategies on project execution.
- Intentional Decision-Making in Projects: Methods for effectively evaluating the acceptance or decline of task assignments.
- Team collaboration: core principles for effective project alignment.
- Group Exercise: Simulating task allocation within a project framework using deliberate affirmation and rejection techniques.
5. Regulating Emotions and Stress in Internal Interactions
- Identifying emotional responses associated with granting or declining requests.
- Techniques for managing pressure within internal stakeholder relationships.
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Principles from "The Wisdom of Psychopaths" (Kevin Dutton): Strategies for making decisive choices under high-pressure conditions. Exercises focused on emotional control and steadfastness, adapted for professional settings for government.
- Determination and Objective Focus: Leveraging emotional detachment to achieve strategic objectives.
- Emotional Regulation: Training skills to rapidly transition between emotional states and objective analysis.
- Rational Assessment Technique: Methods for making decisions with clarity, assessing risk, and executing actions effectively.
Day 3: Case Analysis and Synthesis
6. Case Study Analysis
- Examination of selected scenarios from participants’ operational contexts—challenges in engaging with internal stakeholders.
- Group Exercises: Collaborative problem-solving of case studies, applying deliberate affirmation and rejection, as well as effective inquiry to identify optimal resolutions.
- Presentation of group findings and discussion of best practices for government.
- Principles from "Games People Play" (Eric Berne): Identifying interpersonal dynamics in analyzed cases and proposing effective counter-strategies.
- Principles from "The Wisdom of Psychopaths" (Kevin Dutton): Analysis of scenarios requiring rational assessment, emotional detachment, and determination to achieve goals.
7. Synthesis and Continued Development Planning
- Duration: 3 hours
- Workshop conclusions: Key takeaways and actionable insights for participants.
- Planning subsequent actions: Identifying steps to cultivate a proactive posture.
- Discussion of individual challenges and strategies for overcoming them.
Requirements
Pedagogical Methods:
- Interactive instruction and presentations.
- Facilitated group discussions.
- Scenario-based simulations and practical applications.
- Reflective analysis of operational cases from participants' professional experiences.
- Collaborative case study analysis and solution development.
Anticipated Outcomes
- Enhanced effectiveness in cultivating relationships with internal stakeholders.
- Improved capability for deliberate expression of consent and refusal in professional contexts.
- Proficiency in formulating appropriate inquiries during stakeholder communications.
- Increased efficiency in project execution and team coordination.
- Improved management of complex situations and conflicts within teams.
- Understanding of interpersonal dynamics and their impact on professional relationships.
- Development of skills to mitigate learned helplessness and strengthen a sense of agency.
- Effective application of adaptive techniques for emotional regulation, decision-making, and maintaining composure under pressure, as informed by "The Wisdom of Psychopaths."
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
the exercises and the way the trainer was explaining
Sorana Haiduc - Ness
Course - Stress Management and Prevention
1. Methodology 2. Its structure and usability 3. Real, practical examples and excercises
