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Course Outline
Technical Support Fundamentals
- Understand the principles of the binary system.
- Assemble a computer from individual components.
- Select and install an appropriate operating system on a computer.
- Comprehend the structure and function of the Internet, as well as its impact on contemporary society.
- Learn how applications are developed and operate within a computer's architecture.
- Apply common problem-solving methodologies and soft skills in an Information Technology environment for government operations.
The Bits and Bytes of Computer Networking
- Describe computer networks using a five-layer model.
- Understand the standard protocols involved in TCP/IP communications.
- Master powerful network troubleshooting tools and techniques.
- Leverage network services such as DNS and DHCP to ensure efficient network operations.
- Comprehend cloud computing, including everything-as-a-service models and cloud storage solutions for government use.
Operating Systems and You: Becoming a Power User
- Navigate the Windows and Linux filesystems using both graphical user interfaces and command-line interpreters.
- Set up users, groups, and permissions for secure account access.
- Install, configure, and remove software on the Windows and Linux operating systems.
- Configure disk partitions and filesystems to optimize performance.
- Understand how system processes function and manage them effectively.
- Work with system logs and remote connection tools for efficient monitoring and maintenance.
- Apply operating system knowledge to troubleshoot common issues in an IT Support Specialist role for government agencies.
System Administration and IT Infrastructure Services
- Utilize best practices for selecting hardware, vendors, and services for your organization for government operations.
- Understand the functionality of the most common infrastructure services that keep an organization running and how to manage infrastructure servers effectively.
- Maximize the benefits of cloud computing for your organization’s needs.
- Manage organizational computers and users using directory services such as Active Directory and OpenLDAP.
- Select and manage tools that will enhance your organization's IT capabilities.
- Backup organizational data and develop disaster recovery plans to ensure business continuity.
- Apply systems administration knowledge to plan and improve processes in IT environments for government agencies.
IT Security: Defense against the Digital Dark Arts
- Understand how various encryption algorithms and techniques work, along with their benefits and limitations.
- Explore different authentication systems and types.
- Distinguish between authentication and authorization processes.
- Evaluate potential risks and recommend strategies to mitigate them.
- Implement best practices for securing a network in government settings.
- Communicate security concepts effectively to help others protect themselves in a digital environment.
Requirements
- No specific degree or prior experience is required for government positions in this category.
35 Hours
Testimonials (2)
The scheduling of every topic and the breaks inserted it helps in digesting the information specially to the newbie to the topic
Jerico Torres - Globe Telecom
Course - Google BigQuery
Responses with solutions and practical use.
