Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Technical Support Fundamentals for Government
- Understand the principles of the binary system.
- Assemble a computer from components.
- Select and install an operating system on a computer.
- Comprehend the structure and functionality of the Internet, and its impact on modern society.
- Learn the processes involved in application development and their underlying mechanisms.
- Apply common problem-solving methodologies and soft skills in an Information Technology environment for government operations.
The Bits and Bytes of Computer Networking for Government
- Describe computer networks using a five-layer model.
- Understand all standard protocols involved with TCP/IP communications for government networks.
- Master powerful network troubleshooting tools and techniques for government IT environments.
- Learn about essential network services such as DNS and DHCP that support the operation of computer networks in government settings.
- Understand cloud computing, everything as a service, and cloud storage solutions for government agencies.
Operating Systems and You: Becoming a Power User for Government
- Navigate the Windows and Linux filesystems using both graphical user interfaces and command line interpreters for efficient government IT management.
- Set up users, groups, and permissions to control account access in government systems.
- Install, configure, and remove software on Windows and Linux operating systems for government use.
- Configure disk partitions and filesystems to optimize performance and security for government IT infrastructure.
- Understand how system processes work and manage them effectively in a government setting.
- Work with system logs and remote connection tools to enhance monitoring and support for government operations.
- Apply operating system knowledge to troubleshoot common issues in an IT Support Specialist role within government agencies.
System Administration and IT Infrastructure Services for Government
- Utilize best practices for selecting hardware, vendors, and services for your organization’s government needs.
- Understand the functioning of common infrastructure services that keep a government organization running and how to manage these servers effectively.
- Maximize the benefits of cloud computing for government operations.
- Manage an organization’s computers and users using directory services, Active Directory, and OpenLDAP in government settings.
- Select and manage the tools that your government organization will use to ensure efficiency and security.
- Backup your organization’s data and develop disaster recovery plans for government IT infrastructure.
- Apply systems administration knowledge to plan and improve processes for government IT environments.
IT Security: Defense against the Digital Dark Arts for Government
- Understand how various encryption algorithms and techniques work, along with their benefits and limitations in a government context.
- Learn about different authentication systems and types used in government IT security.
- Distinguish between authentication and authorization processes in government systems.
- Evaluate potential risks and recommend strategies to reduce risk for government agencies.
- Adopt best practices for securing networks in a government setting.
- Communicate security concepts effectively to help others protect themselves within government organizations.
Requirements
- No degree or experience is required for government positions in this category.
35 Hours
Testimonials (2)
The scheduling of every topic and the breaks inserted it helps in digesting the information specially to the newbie to the topic
Jerico Torres - Globe Telecom
Course - Google BigQuery
Responses with solutions and practical use.
