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Duration 14 hours
Course Outline
Warranty Framework Analysis within Maximo
- Defining warranty terminology and core concepts
- Scope of coverage at the asset and item level
- Alignment of warranty protocols with maintenance operations
Establishing Warranty Entitlements
- Formulating entitlement governance rules
- Linking warranties to specific assets and components
- Regulating temporal limits, boundaries, and conditions
Warranty Claim Administration
- Initiating claims via work order integration
- Protocol for routing, authorization, and documentation
- Tracking claim lifecycle and status
Vendor Accountability Tracking
- Recording interactions with external vendors
- Adjudicating approvals, rejections, and modifications
- Incorporating vendor insights into maintenance strategies
Asset-Warranty Data Linkage
- Mapping warranty records to asset hierarchies
- Processing data for replaced parts and swapped components
- Maintaining data integrity across asset records
Procurement and Change Management Integration
- Correlating warranty data with purchasing activities
- Synchronizing change management with warranty implications
- Persisting data consistency between procurement and maintenance
Exception Management and Edge Cases
- Addressing expired or invalidated warranties
- Resolving partial claims or coverage disputes
- Rectifying entitlement discrepancies
Practical Application Scenarios
- Executing end-to-end warranty claim processing
- Simulating vendor engagement and follow-up procedures
- Implementing warranty rules in operational maintenance cases
Conclusion and Recommended Actions
Requirements
- Comprehension of asset management lifecycles
- Proficiency in maintenance or procurement workflows
- Basic familiarity with Maximo navigation structures
Target Audience
- Warranty administration officials
- Engineering support specialists
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples