Course Outline

Understanding Warranty Structures in Maximo for Government

  • Warranty concepts and term definitions
  • Asset and item-level warranty coverage
  • Mapping warranties to maintenance workflows

Configuring Warranty Entitlements for Government

  • Setting up entitlement rules
  • Associating warranties with assets and components
  • Managing dates, limits, and conditions

Warranty Claims Processing for Government

  • Creating warranty claims from work orders
  • Routing, approvals, and documentation
  • Monitoring claim status and progress

Vendor Response Tracking for Government

  • Logging vendor communications
  • Managing approvals, denials, and adjustments
  • Integrating vendor feedback into maintenance strategies

Linking Assets to Warranty Information for Government

  • Associating warranty records with asset hierarchies
  • Handling replaced parts and swapped components
  • Ensuring accuracy across asset records

Procurement and CM Integration for Government

  • Connecting warranty details to purchasing activities
  • Aligning change management processes with warranty impacts
  • Ensuring data continuity between procurement and maintenance

Exception Handling and Special Cases for Government

  • Managing expired or voided warranties
  • Handling partial claims or disputed coverage
  • Correcting entitlement mismatches

Hands-On Warranty Scenarios for Government

  • Processing full warranty claims end to end
  • Simulating vendor interactions and follow-up
  • Applying warranty rules to real maintenance cases

Summary and Next Steps for Government

Requirements

  • Knowledge of asset management lifecycles for government operations
  • Experience with maintenance or procurement workflows in a public sector environment
  • Familiarity with basic Maximo navigation for government systems

Audience

  • Warranty administrators for government agencies
  • Engineering support personnel in public sector organizations
  • Maintenance and reliability coordinators for government facilities
 14 Hours

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