Course Outline

I. Quality Management System Compliant with ISO 9001 Requirements
1. Components of the Quality Management System in Accordance with ISO 9001
2. Exercises in Interpreting and Analyzing ISO 9001 Requirements

II. Audits – General Information
1. Comprehensive Audit Overview
2. Types of Audits

III. Audit Planning and Preparation
1. Audit Criteria and Scope
2. Selection of an Auditor Team
3. Process-Oriented Approach to Internal Audits
4. Key Considerations for Developing a Control Question List
5. Practical Exercises

IV. Conducting an On-Site Audit – Guidelines and Techniques
1. Auditing Methods
2. Objective Evidence Collection
3. Identification and Demonstration of Non-Conformities
4. Practical Exercises

V. Documenting Audit Results
1. Effective Communication of Inconsistencies
2. Documentation of Non-Conformities
3. Recognition and Recording of Insights and Improvement Opportunities
4. Compilation of Audit Results – Audit Report
5. Practical Exercises

VI. Post-Audit Activities for Continuous Improvement
1. Responsibilities for Initiating Corrective Actions
2. The Importance of Accurately Identifying the Causes of Non-Conformities
3. Defining and Implementing Corrective Actions
4. Evaluating the Effectiveness of Corrective Measures
5. Post-Audit Activities Related to Insights and Improvement Opportunities
6. Practical Exercises

VII. Discussion and Summary for Government

Requirements

Audience

  • Individuals preparing for the role of ISO 9001 Internal Auditor for government agencies and organizations
  • Any stakeholders with an interest in quality management systems for government operations
 14 Hours

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