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 Duration 14 hours

Course Outline

I. Quality Management System aligned with ISO 9001 requirements
1. Core components of the Quality Management System as defined in ISO 9001
2. Exercises focusing on the interpretation and analytical review of ISO 9001 mandates

II. Auditing – foundational information
1. Comprehensive audit procedures
2. Classification and types of audits

III. Audit planning and preparatory activities
1. Establishing audit criteria and defining the scope
2. Selecting a qualified team of auditors
3. Applying the process approach to internal audits
4. Critical considerations when developing a control question list
5. Practical application exercises

IV. Execution of audits – protocols for on-site inspections
1. Standardized auditing techniques
2. Collection and verification of objective evidence
3. Identification, substantiation, and documentation of non-conformities
4. Practical application exercises

V. Documentation of audit findings
1. Precise and professional articulation of inconsistencies
2. Formal documentation of non-conformities
3. Identification and recording of insights and opportunities for continuous improvement
4. Compilation of the Summary of Audit Results and the final Audit Report
5. Practical application exercises

VI. Post-audit operational procedures
1. Assigning responsibilities for initiating corrective and preventive actions
2. The critical role of accurately determining the root causes of non-conformities
3. Defining and implementing specific corrective actions
4. Assessing the effectiveness of implemented measures
5. Aligning post-audit activities with identified insights and improvement potentials
6. Practical application exercises

VII. Discussion and course summary

Requirements

Target Audience

  • Professionals preparing for the role of ISO 9001 Internal Auditor
  • Individuals with a professional or operational interest in quality management systems

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