Course Outline

Introduction to Make for Marketing Automation

  • Overview of Make and its applications in marketing for government
  • Connecting Make with popular marketing tools used in the public sector
  • Setting up your automation environment for efficient government operations

Automating Marketing Campaigns

  • Creating email marketing workflows with Mailchimp to support government initiatives
  • Automating social media scheduling and posts to enhance public engagement
  • Tracking and managing campaign performance for transparent reporting

Lead Nurturing and Customer Engagement

  • Designing automated lead nurturing workflows to improve citizen services
  • Personalizing customer interactions through Make to enhance user experience
  • Segmenting and targeting leads effectively to meet public sector goals

Syncing Data Between Platforms

  • Integrating HubSpot with other tools for seamless data flow in government operations
  • Automating CRM updates and synchronization to ensure accurate record-keeping
  • Managing customer data securely and efficiently to protect public information

Optimizing Customer Journeys

  • Mapping customer journeys with Make to enhance citizen interactions
  • Automating responses based on customer behaviors for timely service delivery
  • Enhancing personalization through data-driven insights to improve public satisfaction

Monitoring and Troubleshooting Workflows

  • Using Make’s dashboard for workflow monitoring to ensure compliance
  • Troubleshooting errors and optimizing workflows for government efficiency
  • Measuring and improving automation performance to meet public sector standards

Best Practices for Scalable Marketing Automation

  • Adopting reusable templates for marketing workflows to streamline processes for government
  • Ensuring data security and compliance with federal regulations
  • Scaling automation for growing marketing needs in the public sector

Summary and Next Steps

Requirements

  • Basic understanding of marketing workflows and customer relationship management (CRM) tools for government use
  • Experience using platforms such as Mailchimp, HubSpot, or similar tools in a public sector context
  • Familiarity with automation tools and concepts for government applications

Audience

  • Digital marketers for government agencies
  • Marketing automation specialists in the public sector
  • CRM managers for government organizations
 14 Hours

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