Course Outline

Learning Outcomes

By the end of this training, participants will be able to:

• Understand practical strategies for identifying target customers and competitors

• Determine the customer experience necessary to meet organizational goals

• Identify digital marketing channels suitable for government use

• Align digital marketing channels with the buyer journey for enhanced engagement

• Understand how customers discover your online presence

• Build a robust online presence, including website development, social media management, Google Business Profile setup, app store listings, and local business directory entries

• Create content that aligns with the sales funnel to drive conversions

• Utilize search engine optimization (SEO) techniques to improve visibility for government services

• Develop customer relationships using Customer Relationship Management (CRM) systems tailored for government

• Execute targeted digital campaigns to reach specific audiences effectively

• Set up business processes to facilitate remote management and enhance operational efficiency for government operations

Requirements

No prerequisites are required to attend this course.

Who Should Attend?

This instructor-led, live training (online) is designed for:

• business owners (SMEs, digital entrepreneurs, start-ups),

• marketing professionals at all levels from junior to senior,

• individuals planning to launch a new business,

• those seeking to begin a career in digital marketing,

and for government officials or employees who have limited time and cannot commit to lengthy certification programs.

 4 Hours

Number of participants


Price per participant

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