Course Outline

  • Role of Social Media Marketing for Government
    • Overview – An examination of the history and current state
    • Growing exposure of citizens to digital and social media marketing
    • Differences between Social Media Marketing and other marketing strategies
    • Key advantages and challenges of Social Media for government
  • Types of Social Media and Platforms for Government
    • Categories of social media and their characteristics
      • Personal, interest-based, and media sharing networks, discussion forums, bookmarking sites, social publishing, online reviews
    • Overview of Major Platforms:
      • Facebook - Audience demographics, setup process, and effective content types
      • Instagram - Audience demographics, setup process, and effective content types
      • Twitter - Audience demographics, setup process, and effective content types
      • LinkedIn - Audience demographics, setup process, and effective content types
    • Overview of Additional Platforms:
      • YouTube
      • Tumblr
      • Reddit
      • Pinterest
      • Snapchat
      • Medium
      • Blogger
      • Quora
  • Selecting the Right Platforms for Your Specific Objectives
    • Defining goals to be achieved through social media for government
    • Social media market segmentation – Identifying the target audience
    • Who are your constituents? – Defining constituent personas
  • Content in Social Media for Government
    • Revisiting goals and expectations
    • Research – Current trends and competitor analysis
    • Defining your style and brand voice for government
    • Understanding the types of social media content for government
    • Content creation process for government
    • Scheduling and curation for government
    • Increasing content reach
      • Strategies for acquiring initial followers and subscribers for new pages
    • Automation tools for government
  • User-Generated Content - A Valuable and Effective Marketing Element for Government
    • Exploring ways to leverage it cost-effectively for government
    • Credibility – Citizens trust other citizens. Expert tips for utilizing this underused power for government
  • Social Media Advertising for Government
    • Facebook advertising strategies for government
    • Instagram advertising strategies for government
    • Twitter advertising strategies for government
    • LinkedIn advertising strategies for government
    • Advertising on other platforms for government
    • Examples of successful paid campaigns for government
  • Developing Successful Social Media Marketing Campaigns for Government
    • Guidance on creating a social media marketing strategy – A step-by-step guide for government
    • Revising and adapting your campaigns for government
    • Building the organization’s image and driving engagement through social media for government
    • Social Media as a Customer Service Tool for government
  • Cross-Channel Integration for Government
    • Coordinating social media campaigns with other marketing activities for government
    • Running integrated campaigns, promotions, and rewards for government
    • Measuring the results of integrated marketing campaigns for government
  • Evaluation of Campaign Success - Data Collection, Analysis, and Reporting for Government
    • The most effective tools and resources to monitor and analyze for government
    • Additional research and communication with your constituents for government
    • Evaluating direct and indirect results of your social media marketing campaign for government
  • Course Group Work
    • Designing a sample social media campaign together for government
 21 Hours

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