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Course Outline
- Role of Social Media Marketing for Government
- Overview – An examination of the history and current state
- Growing exposure of citizens to digital and social media marketing
- Differences between Social Media Marketing and other marketing strategies
- Key advantages and challenges of Social Media for government
- Types of Social Media and Platforms for Government
- Categories of social media and their characteristics
- Personal, interest-based, and media sharing networks, discussion forums, bookmarking sites, social publishing, online reviews
- Overview of Major Platforms:
- Facebook - Audience demographics, setup process, and effective content types
- Instagram - Audience demographics, setup process, and effective content types
- Twitter - Audience demographics, setup process, and effective content types
- LinkedIn - Audience demographics, setup process, and effective content types
- Overview of Additional Platforms:
- YouTube
- Tumblr
- Snapchat
- Medium
- Blogger
- Quora
- Categories of social media and their characteristics
- Selecting the Right Platforms for Your Specific Objectives
- Defining goals to be achieved through social media for government
- Social media market segmentation – Identifying the target audience
- Who are your constituents? – Defining constituent personas
- Content in Social Media for Government
- Revisiting goals and expectations
- Research – Current trends and competitor analysis
- Defining your style and brand voice for government
- Understanding the types of social media content for government
- Content creation process for government
- Scheduling and curation for government
- Increasing content reach
- Strategies for acquiring initial followers and subscribers for new pages
- Automation tools for government
- User-Generated Content - A Valuable and Effective Marketing Element for Government
- Exploring ways to leverage it cost-effectively for government
- Credibility – Citizens trust other citizens. Expert tips for utilizing this underused power for government
- Social Media Advertising for Government
- Facebook advertising strategies for government
- Instagram advertising strategies for government
- Twitter advertising strategies for government
- LinkedIn advertising strategies for government
- Advertising on other platforms for government
- Examples of successful paid campaigns for government
- Developing Successful Social Media Marketing Campaigns for Government
- Guidance on creating a social media marketing strategy – A step-by-step guide for government
- Revising and adapting your campaigns for government
- Building the organization’s image and driving engagement through social media for government
- Social Media as a Customer Service Tool for government
- Cross-Channel Integration for Government
- Coordinating social media campaigns with other marketing activities for government
- Running integrated campaigns, promotions, and rewards for government
- Measuring the results of integrated marketing campaigns for government
- Evaluation of Campaign Success - Data Collection, Analysis, and Reporting for Government
- The most effective tools and resources to monitor and analyze for government
- Additional research and communication with your constituents for government
- Evaluating direct and indirect results of your social media marketing campaign for government
- Course Group Work
- Designing a sample social media campaign together for government
21 Hours
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
She was able to answer everyones questions easily...Clearly indication of her expertise.