Course Outline
Laying the Foundations
- Defining Brand, Brand Marketing, Brand Identity, Brand Perception, and Brand Reputation for government use
- The relationship between brand strength and an organization’s financial performance
The Power of an Online Brand Audit
- What is a Brand’s Digital Footprint and why is it critical for organizational health today?
- How the cumulative effect of multiple touch points ultimately shapes a brand’s image and perception for government operations
- When to conduct an online brand audit for government entities
- The importance of routinely conducting Online Brand Audits for government agencies
- The Online Brand Audit Framework and what's to come in the public sector
Business Overview & Alignment
- Level-setting and identifying the organization’s current priorities, goals, and any micro/macro factors impacting the entity as a whole for government use
- Outlining the Brand Audit's objectives to ensure the framework has clear direction for government initiatives
Evaluation of Online Assets
- Evaluating a brand’s owned online channels for strengths and weaknesses to see how an organization’s controlled online presence is perceived by stakeholders for government use
- What are the ways a brand’s own communications can either harm or help its image in a public sector context?
- A universal checklist of what all organizations should consider when evaluating online assets for government use
Online Reputation Audit
- SEO audit: A significant component of any brand’s online reputation is its search engine ranking for government entities
- How can SEO be evaluated and optimized today in the public sector?
- How AI has transformed SEO practices for government use
- The old and new SEO guidelines for government organizations
- Online Mentions: The quantitative and qualitative data that reveals a brand's true reputation and image for government operations
- Uncovering how target audiences and anonymous users discuss a brand online through social listening tools for government use
- Web Analytics: An analysis of the metrics that sustain an online government entity’s performance
- Diagnose and identify what is either confusing stakeholders versus what is increasing engagement by examining key website metrics: traffic, bounce rate, page views, and conversion rates for government use
Competitive Analysis
- Defining the industry for government operations
- Industry trends, projections, and top players in the public sector
- List of competitors for government entities
- Perceptual map: visually mapping out where a brand stands within a competitive landscape in terms of brand perception for government use
- Uncovering the strengths and weaknesses of the brand’s positioning compared to competitors for government operations
Brand Strategy and Tactics
- Determine the brand’s desired positioning for government entities
- Develop Brand Marketing Objectives for government use
- Design a concluding Brand Strategy directly informed by the audit’s results for government operations
- Develop an Integrated Marketing Communication plan to drive results for government entities
- Develop Key Performance Indicators and a tracking system to evaluate progress and success for government use
When to Use AI in an Online Brand Audit
- 3 areas professionals can utilize AI in the auditing process for efficiency in government operations
- 3 areas to avoid using AI when conducting an online brand audit for government entities
Requirements
- A foundational understanding of marketing principles and terminology
This course is designed for government teams or professionals:
- Considering a rebranding initiative
- Seeking to reposition or strengthen an existing brand’s positioning
- Expanding into new markets or verticals
- Aiming to reach new target audiences and customer groups
- Desiring to create brand strategies that better align with broader organizational goals for government
- Striving to build a more competitive brand
- Facing a decline in brand and marketing performance
- Dealing with damage to the brand’s reputation or image, or looking to refine the brand’s image
- Wishing to diagnose problem areas in brand management
- Necessitating updates to marketing materials
- Addressing inconsistent brand elements such as messaging, language, visuals, design, and overall feel
Audience:
- Marketing managers
- Marketing strategists
- Brand strategists
- Marketing decision-makers
- Marketing professionals in any capacity
- Design and creative teams (secondary audience)
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
She was able to answer everyones questions easily...Clearly indication of her expertise.
Yunus - Vodacom
Course - Digital Marketing
I liked the alistair's knowledge and presentation style.