Course Outline

Laying the Foundations

  • Defining Brand, Brand Marketing, Brand Identity, Brand Perception, and Brand Reputation
  • The Relationship Between Brand Strength and a Business’s Financial Performance

The Power of an Online Brand Audit for Government

  • What is a Brand’s Digital Footprint and Why is it Critical for Organizational Health Today?
  • How Multiple Touchpoints Ultimately Shape a Brand’s Image and Perception
  • When to Conduct an Online Brand Audit
  • The Importance of Routinely Conducting Online Brand Audits for Government
  • The Online Brand Audit Framework and What Lies Ahead

Business Overview and Alignment

  • Level-Setting and Identifying the Organization’s Current Priorities, Goals, and Any Micro/Macro Factors Impacting the Entity as a Whole
  • Outlining the Brand Audit’s Objectives to Ensure the Framework Has Clear Direction

Evaluation of Online Assets

  • Evaluating a Brand’s Owned Online Channels for Strengths and Weaknesses to Assess How an Organization’s Controlled Online Presence is Perceived by Stakeholders
  • Identifying Ways a Brand’s Own Communications Can Either Harm or Enhance Brand Image
  • A Universal Checklist of Key Considerations for All Organizations When Evaluating Online Assets

Online Reputation Audit

  • SEO Audit: A Significant Aspect of Any Brand’s Online Reputation is How It Ranks in Search Engine Results
  • Methods for Evaluating and Optimizing SEO Today
  • The Impact of AI on SEO Practices
  • Traditional and Modern SEO Guidelines
  • Online Mentions: Quantitative and Qualitative Data to Reveal a Brand’s True Reputation and Image
  • Utilizing Online Social Listening to Discover How Target Audiences and Anonymous Users Discuss the Brand
  • Web Analytics: Analyzing Metrics Essential for Sustaining an Online Presence
  • Diagnosing and Identifying Elements that Confuse Stakeholders Versus Those that Increase Engagement Through Key Website Metrics: Traffic, Bounce Rate, Page Views, and Conversion Rates

Competitive Analysis

  • Defining the Industry
  • Industry Trends, Projections, and Leading Players
  • List of Competitors
  • Perceptual Map: Visually Mapping a Brand’s Position Within the Competitive Landscape in Terms of Perception
  • Analyzing the Strengths and Weaknesses of a Brand’s Positioning Relative to Competitors

Brand Strategy and Tactics

  • Determining the Desired Brand Positioning
  • Developing Brand Marketing Objectives
  • Designing a Comprehensive Brand Strategy Directly Informed by the Audit’s Results
  • Creating an Integrated Marketing Communication Plan to Drive Outcomes
  • Establishing Key Performance Indicators and a Tracking System to Evaluate Progress and Success

When to Use AI in an Online Brand Audit for Government

  • Three Areas Where Professionals Can Leverage AI for Efficiency in the Auditing Process
  • Three Areas to Avoid Using AI When Conducting an Online Brand Audit for Government

Requirements

  • A fundamental understanding of marketing principles and terminology

This course is relevant to teams or professionals:

  • Considering a rebranding initiative
  • Seeking to reposition or enhance an existing brand’s positioning
  • Expanding into new markets or verticals
  • Aiming to reach new target audiences and customer groups
  • Desiring to create brand strategies that better align with broader business objectives
  • Striving to build a more competitive brand
  • Experiencing a decline in brand and marketing performance
  • Dealing with damage to the brand’s reputation or image, or seeking to refine the brand's image
  • Needing to diagnose problem areas in brand management
  • Requiring updated marketing materials
  • Addressing inconsistent brand elements such as messaging, language, visuals, design, and overall feel

Audience for government:

  • Marketing managers
  • Marketing strategists
  • Brand strategists
  • Marketing decision-makers
  • Marketing professionals in any capacity
  • Design and creative teams (secondary audience)
 21 Hours

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