Course Outline

Laying the Foundations

  • Defining Brand, Brand Marketing, Brand Identity, Brand Perception, and Brand Reputation for government use
  • The relationship between brand strength and an organization’s financial performance

The Power of an Online Brand Audit

  • What is a Brand’s Digital Footprint and why is it critical for organizational health today?
  • How the cumulative effect of multiple touch points ultimately shapes a brand’s image and perception for government operations
  • When to conduct an online brand audit for government entities
  • The importance of routinely conducting Online Brand Audits for government agencies
  • The Online Brand Audit Framework and what's to come in the public sector

Business Overview & Alignment

  • Level-setting and identifying the organization’s current priorities, goals, and any micro/macro factors impacting the entity as a whole for government use
  • Outlining the Brand Audit's objectives to ensure the framework has clear direction for government initiatives

Evaluation of Online Assets

  • Evaluating a brand’s owned online channels for strengths and weaknesses to see how an organization’s controlled online presence is perceived by stakeholders for government use
  • What are the ways a brand’s own communications can either harm or help its image in a public sector context?
  • A universal checklist of what all organizations should consider when evaluating online assets for government use

Online Reputation Audit

  • SEO audit: A significant component of any brand’s online reputation is its search engine ranking for government entities
  • How can SEO be evaluated and optimized today in the public sector?
  • How AI has transformed SEO practices for government use
  • The old and new SEO guidelines for government organizations
  • Online Mentions: The quantitative and qualitative data that reveals a brand's true reputation and image for government operations
  • Uncovering how target audiences and anonymous users discuss a brand online through social listening tools for government use
  • Web Analytics: An analysis of the metrics that sustain an online government entity’s performance
  • Diagnose and identify what is either confusing stakeholders versus what is increasing engagement by examining key website metrics: traffic, bounce rate, page views, and conversion rates for government use

Competitive Analysis

  • Defining the industry for government operations
  • Industry trends, projections, and top players in the public sector
  • List of competitors for government entities
  • Perceptual map: visually mapping out where a brand stands within a competitive landscape in terms of brand perception for government use
  • Uncovering the strengths and weaknesses of the brand’s positioning compared to competitors for government operations

Brand Strategy and Tactics

  • Determine the brand’s desired positioning for government entities
  • Develop Brand Marketing Objectives for government use
  • Design a concluding Brand Strategy directly informed by the audit’s results for government operations
  • Develop an Integrated Marketing Communication plan to drive results for government entities
  • Develop Key Performance Indicators and a tracking system to evaluate progress and success for government use

When to Use AI in an Online Brand Audit

  • 3 areas professionals can utilize AI in the auditing process for efficiency in government operations
  • 3 areas to avoid using AI when conducting an online brand audit for government entities

Requirements

  • A foundational understanding of marketing principles and terminology

This course is designed for government teams or professionals:

  • Considering a rebranding initiative
  • Seeking to reposition or strengthen an existing brand’s positioning
  • Expanding into new markets or verticals
  • Aiming to reach new target audiences and customer groups
  • Desiring to create brand strategies that better align with broader organizational goals for government
  • Striving to build a more competitive brand
  • Facing a decline in brand and marketing performance
  • Dealing with damage to the brand’s reputation or image, or looking to refine the brand’s image
  • Wishing to diagnose problem areas in brand management
  • Necessitating updates to marketing materials
  • Addressing inconsistent brand elements such as messaging, language, visuals, design, and overall feel

Audience:

  • Marketing managers
  • Marketing strategists
  • Brand strategists
  • Marketing decision-makers
  • Marketing professionals in any capacity
  • Design and creative teams (secondary audience)
 21 Hours

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