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Course Outline
Module 1: Introduction and Fundamentals
- Overview of Microsoft Intune / Endpoint Manager for government use
- Relationship with Configuration Manager (co-management, cloud attach)
- Advantages of modern endpoint management in public sector environments
- Fundamental concepts: devices, applications, data, and users
- Intune architecture, roles, and licensing for government
Module 2: Identity and Access
- Key concepts of Microsoft Entra ID / Azure AD for government
- Synchronization from Active Directory to Entra ID (Azure AD Connect)
- Device join types: Azure AD Join, Hybrid AD Join for secure access
- Roles, groups, and permissions in Intune for enhanced governance
- Conditional Access and its integration with Intune for robust security
Module 3: Device Enrollment
- Enrollment methods for various operating systems (Windows, iOS, Android, macOS)
- Concepts, profiles, and processes of Windows Autopilot for streamlined deployment
- Automated enrollment with DEP (Apple) and Zero-touch (Android) for efficiency
- Differentiating between personal device (BYOD) and corporate device management strategies
- Comparing MDM (Mobile Device Management) and MAM (Mobile Application Management) approaches
Module 4: Configuration and Compliance Policies
- Device compliance policies to ensure adherence to government standards
- Configuration policies (Configuration Profiles) for consistent device settings
- Device restrictions and security controls for enhanced protection
- App Protection Policies to safeguard application data
- Conditional access policies based on compliance for secure access
Module 5: Application Management
- Types of applications supported by Intune: Line of Business (LOB), Win32, Microsoft Store, web apps
- Processes for deployment, installation, uninstallation, and updating of applications in government environments
- Application data protection strategies to ensure confidentiality
- Differentiating application policies from corporate data management practices
- License and assignment management for efficient resource allocation
Module 6: Updates and Patches
- Integration of Windows Update for Business with Intune to maintain up-to-date systems
- Feature and quality update policies for government devices
- Deployment ring models for controlled rollouts
- Monitoring update status to ensure compliance
- Strategies for managing updates in corporate environments for government
Module 7: Security and Protection
- Microsoft Defender for Endpoint integration with Intune for comprehensive security
- Microsoft security baselines and templates for standardized protection
- Threat protection measures (antimalware, firewall, etc.) for government devices
- Device encryption (BitLocker) and encryption policies for data security
- Certificate management and secure VPN/Wi-Fi profiles to enhance network security
Module 8: Monitoring, Reporting, and Troubleshooting
- Dashboards and default reports for monitoring Intune performance
- Logs and diagnostics (e.g., enrollment errors, policy management) for troubleshooting
- Support and troubleshooting tools available in Intune for government IT staff
- Use of administration portals (device portal, company portal) for user management
- Alerts and notifications to proactively address issues
Module 9: Advanced Scenarios / Integrations
- Co-management with Configuration Manager for hybrid environments
- Device management without enrollment (“Autopilot for existing devices”) for flexibility
- Integrations with other Microsoft services (Defender, Azure, Copilot, etc.) for enhanced functionality
- Automation using PowerShell and Graph API for efficient operations
- Governance strategies and enterprise-scale structures to ensure compliance and scalability
- Best practices for designing and implementing Intune solutions in government organizations
Summary and Next Steps
Requirements
- An understanding of Microsoft 365 and Azure environments for government
- Experience with Windows or mobile device management in public sector settings
- Familiarity with organizational IT security principles aligned with government standards
Audience
- System administrators responsible for government operations
- Endpoint management specialists supporting federal, state, and local agencies
- IT professionals managing enterprise devices and security policies for government entities
21 Hours
