Office 365 Administration and Troubleshooting (10997DC) Training Course

About This Course

This is a three-day instructor-led training (ILT) course designed to meet the needs of IT professionals who are responsible for administering, configuring, and operating Office 365 services in hybrid environments. In these environments, part of the infrastructure is hosted on-premises. The course also covers the management of identities, authentication, and supporting technologies for Office 365. It focuses on the skills required to administer and troubleshoot an Office 365 tenant, as well as key services such as Exchange Online, SharePoint Online, and Skype for Business. Additionally, it addresses services like Azure Multi-Factor Authentication (MFA), Azure Active Directory Identity Protection, and Azure Active Directory Privileged Identity Management from a hybrid perspective. This course provides comprehensive knowledge on how to effectively use Office 365 services for both cloud and on-premises resources, ensuring alignment with public sector workflows and governance.

At Course Completion

• Describe the administration tools and licensing options available in Office 365 for government.
• Deploy and configure directory synchronization in an Office 365 deployment for government.
• Plan hybrid configurations that integrate Exchange Server with Exchange Online for government environments.
• Perform a hybrid configuration deployment of Exchange Server and Exchange Online for government use.
• Describe and deploy Skype for Business and Teams in a hybrid deployment for government operations.
• Deploy SharePoint and OneDrive for Business in a hybrid environment for government needs.
• Describe and deploy various authentication methods in a hybrid Office 365 deployment for government.

About This Course

In this course, participants will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to develop an effective update strategy. The curriculum introduces key components of modern management and co-management strategies. Additionally, the course covers the integration of Microsoft Intune into organizational workflows. Participants will also explore methods for deploying and managing apps and browser-based applications. The course delves into essential security concepts in modern management, including authentication, identities, access, and compliance policies. Technologies such as Azure Active Directory, Azure Information Protection, and Windows Defender Advanced Threat Protection are covered, with a focus on how to leverage them to protect devices and data for government use.

Audience Profile

The Modern Desktop Administrator is responsible for deploying, configuring, securing, managing, and monitoring devices and client applications in an enterprise environment. Key responsibilities include managing identity, access, policies, updates, and apps. The MDA collaborates with the M365 Enterprise Administrator to design and implement a device strategy that aligns with the business needs of a modern organization for government.

The Modern Desktop Administrator should be familiar with M365 workloads and possess strong skills and experience in deploying, configuring, and maintaining Windows 10 and non-Windows devices. The role focuses on cloud services rather than on-premises management technologies.

At Course Completion

Upon completing this course, participants should be able to:

• Plan, develop, and implement an operating system deployment, upgrade, and update strategy.
• Understand the benefits and methods of co-management strategies.
• Plan and implement device enrollment and configuration.
• Manage and deploy applications and plan a mobile application management strategy.
• Manage users and authentication using Azure AD and Active Directory DS.
• Describe and implement methods to protect devices and data.

This is a five-day instructor-led training (ILT) course designed to meet the needs of IT professionals responsible for evaluating, planning, deploying, and operating Microsoft Office 365 services. The course covers the identities, dependencies, requirements, and supporting technologies necessary for effective implementation. It focuses on the skills required to set up an Office 365 tenant, including federation with existing user identities, as well as the skills needed to maintain an Office 365 tenant and its users.

This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Participants should have a comprehensive understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should possess a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the deployment of Office 365 ProPlus.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD for government use.

About This Course

This is a five-day instructor-led training (ILT) course designed for IT professionals responsible for evaluating, planning, deploying, and operating Microsoft Office 365 services. The course covers the essential skills needed to set up an Office 365 tenant, including integration with existing user identities, and the skills required to maintain an Office 365 tenant and its users.

Audience Profile

This course is intended for IT professionals who are responsible for planning, configuring, and managing an Office 365 environment. Participants should have a comprehensive understanding of on-premises technologies such as Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, they should possess a general knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

At Course Completion

After completing this course, students will be able to:

• Plan an Office 365 deployment, configure the Office 365 tenant, and plan a pilot deployment.
• Manage Office 365 users, groups, and licenses, and configure delegated administration.
• Plan and configure client connectivity to Office 365.
• Plan and configure directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Plan and implement the Office 365 ProPlus deployment.
• Plan and manage Microsoft Exchange Online recipients and permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Plan and configure Office 365 collaboration solutions.
• Plan and configure the integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot Office 365 issues.
• Plan and implement identity federation between on-premises AD DS and Azure AD.

This course is specifically tailored to meet the needs of IT professionals working for government agencies, ensuring alignment with public sector workflows, governance, and accountability standards.

Content is a critical digital asset for every organization. In this course, you will learn how to plan, configure, and manage SharePoint Sites and OneDrive to enable modern content services that transform the content lifecycle for government. Specifically, this course discusses the modern SharePoint site structure, including SharePoint hub sites. It provides best practices for the adoption and deployment of OneDrive within your organization. It also covers sharing, security, and monitoring in SharePoint and OneDrive in Microsoft 365. Additionally, you will learn how to manage user profiles and apps with proper permission settings. We will also discuss how to plan and configure Managed Metadata, Business Connectivity Services, and search to ensure content is found, consumed, and governed across Microsoft 365 for government.

After completing this course, students will be able to:

• Configure SharePoint Sites.
• Manage sites storage limits.
• Deploy the OneDrive sync client.
• Use Group Policy to control OneDrive sync client settings.
• Manage external sharing for data in Microsoft SharePoint and OneDrive.
• Configure user profile properties.
• Manage audiences.
• Use the App Catalog to manage custom apps.
• Create and manage term groups, term sets, and terms.
• Describe the difference between modern and classic search experiences.

About This Course

The business environment has evolved, with a growing demand for seamless communication and cost-effective, flexible solutions. To address these needs, organizations are increasingly configuring hybrid environments and migrating content to the cloud. In this course, you will learn how to deploy and configure SharePoint Server 2019, tailored to meet the demands of modern workstyles. You will also gain the skills to configure and manage various SharePoint service applications in preparation for a hybrid deployment. Additionally, you will explore how to plan and implement SharePoint hybrid scenarios that ensure a seamless user experience. Finally, you will learn to design the content migration process and utilize available resources and tools while migrating content to SharePoint and OneDrive in Microsoft 365, specifically for government environments.

Audience Profile

This course is designed for IT professionals who are responsible for deploying and managing on-premises SharePoint environments and are interested in implementing hybrid scenarios and migrating content to Microsoft 365.

At Course Completion

After completing this course, students will be able to:

• Explain the MinRole feature in SharePoint 2019.
• Install and configure SharePoint 2019.
• Implement high availability for SharePoint.
• Provision a BDC Service Application instance.
• Configure the Secure Store Service application.
• Explain how to set up My Sites in SharePoint 2019.
• Identify available SharePoint Hybrid Scenarios.
• Outline the requirements for SharePoint hybrid configuration.
• Plan for SharePoint Server hybrid deployment.
• Develop a content migration process plan.
• Describe and utilize resources and tools during the migration process.
• Access data to be migrated using the SharePoint Migration Assessment Tool (SMAT).
• Migrate content to the cloud using the SharePoint Migration Tool (SPMT).
• Migrate content to the cloud using Migration Manager.
• Migrate content to the cloud using Mover.
• Manage and monitor the migration process.

About This Course

This course covers three essential elements of Microsoft 365 enterprise administration for government – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, you will explore all the critical components that must be planned when designing your Microsoft 365 tenant. After completing this planning phase, you will learn how to configure your Microsoft 365 tenant, including organizational profile settings, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will gain knowledge on managing your tenant, which includes configuring tenant roles and monitoring tenant health and service performance.

Audience Profile

This course is designed for individuals who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 role-based administrator certification paths. It is particularly relevant for those working in or supporting public sector workflows, governance, and accountability.

At Course Completion

By actively participating in this course, you will gain expertise in the following areas:

• Designing, configuring, and managing your Microsoft 365 tenant for government
• Understanding Office 365 product functionality
• Configuring Office 365 settings
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access solutions

About This Course

This course covers three central elements of Microsoft 365 enterprise administration for government – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In the section on Microsoft 365 tenant and service management, participants will explore all the key components that must be planned for when designing a Microsoft 365 tenant. After completing this planning phase, they will learn how to configure their Microsoft 365 tenant, including organizational profiles, tenant subscription options, component services, user accounts and licenses, and security groups. The course then delves into managing the tenant, which includes configuring tenant roles and monitoring tenant health and services. With a firmly established Microsoft 365 tenant, participants will examine the key components of Office 365 management. This begins with an overview of Office 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, additional product resources, and device management. The focus then shifts to configuring Office 365, with a primary emphasis on setting up Office client connectivity. Participants will also learn how to manage Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, from user-driven client installations to centralized deployments. The section concludes with instructions on configuring Office Telemetry and Microsoft Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, focusing on Azure Active Directory Connect. Participants will learn how to plan for and implement Azure AD Connect, manage synchronized identities, and implement password management using multi-factor authentication and self-service password management. The final section covers implementing application and external access, including adding and managing applications in Azure Active Directory, configuring multi-tenant applications, setting up Azure AD Application Proxy, and designing and managing solutions for external access, such as licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting B2B collaboration.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths.

At Course Completion

By actively participating in this course, you will learn about the following:

• Designing, configuring, and managing your Microsoft 365 tenant for government
• Office 365 product functionality
• Configuring Office 365
• Managing Office 365 ProPlus deployments
• Planning and implementing identity synchronization
• Implementing application and external access

About This Course

This course covers three essential elements of Microsoft 365 enterprise administration for government — Microsoft 365 security management, compliance management, and device management. In the security management segment, you will explore common threat vectors and data breaches that organizations face today. You will learn how Microsoft 365’s security solutions mitigate these threats, including an introduction to the Microsoft Secure Score and Azure Active Directory Identity Protection. The course covers managing Microsoft 365 security services such as Exchange Online Protection, Advanced Threat Protection, Safe Attachments, and Safe Links, along with various reports that monitor your security health. You will also delve into threat intelligence using tools like the Security Dashboard and Advanced Threat Analytics to stay ahead of potential breaches. Moving on to compliance management, you will gain an overview of data governance in Microsoft 365 for government, covering aspects such as data archiving and retention, Information Rights Management, Secure Multipurpose Internet Mail Extension (S/MIME), Office 365 message encryption, and data loss prevention (DLP). The course provides detailed guidance on implementing these components, including building ethical walls in Exchange Online, creating DLP policies from built-in templates, customizing DLP policies, protecting documents with DLP policies, and creating policy tips. You will also learn how to manage data governance, troubleshoot retention policies and policy tips, and handle sensitive data. Additionally, the course covers implementing Azure Information Protection and Windows Information Protection. The final section focuses on device management in Microsoft 365 for government. You will plan various aspects of device management, including preparing your Windows 10 devices for co-management and transitioning from Configuration Manager to Intune. The course introduces you to the Microsoft Store for Business and Mobile Application Management. You will then implement device management strategies, such as deploying Windows Autopilot, using Windows Analytics, and managing Mobile Device Management (MDM). This includes learning how to deploy MDM, enroll devices, and manage device compliance.

Audience Profile

This course is designed for individuals aspiring to the Microsoft 365 Enterprise Admin role who have completed one of the Microsoft 365 role-based administrator certification paths. It is tailored to professionals in government agencies looking to enhance their skills in managing and securing enterprise environments.

At Course Completion

By actively participating in this course, you will gain knowledge and practical skills in:

• Microsoft 365 Security Metrics for government
• Microsoft 365 Security Services for government
• Microsoft 365 Threat Intelligence for government
• Data Governance in Microsoft 365 for government
• Archiving and Retention in Office 365 for government
• Data Governance in Microsoft 365 Intelligence for government
• Search and Investigations for government
• Device Management for government
• Windows 10 Deployment Strategies for government
• Mobile Device Management for government

About This Course

This is a three-day Instructor-Led Training (ILT) course designed to meet the needs of information technology (IT) professionals involved in administering, configuring, troubleshooting, and operating Office 365 services. The course covers identities, dependencies, requirements, and supporting technologies for these services. It focuses on the skills required to manage and troubleshoot Office 365 tenant environments and key services such as Exchange Online, SharePoint Online, and Teams. Additionally, it addresses security and compliance features of Office 365, ensuring alignment with public sector workflows and governance.

Audience Profile

This course is intended for IT professionals and system administrators who are interested in learning about administration and troubleshooting techniques in Office 365. Participants should have at least three years of experience in their respective fields, ideally in system administration, network administration, and messaging, to fully benefit from the content.

At Course Completion

After completing this course, students will be able to:

• Describe Office 365 services for government.
• Administer Office 365 using the Microsoft 365 admin center and Office 365 services admin centers.
• Administer and troubleshoot directory synchronization and directory objects.
• Administer and troubleshoot Exchange Online.
• Administer and troubleshoot Teams.
• Administer and troubleshoot SharePoint Online.
• Plan and deploy Microsoft 365 Apps for enterprise.
• Administer and troubleshoot compliance and security in Office 365.

About This Course

This course provides an in-depth examination of the essential elements of Microsoft 365 messaging administration, including message transport and mail flow, messaging security, hygiene, and compliance, messaging infrastructure, and hybrid messaging. It is designed for IT professionals who are responsible for deploying and managing the messaging infrastructure for government organizations using Microsoft 365.

Audience Profile

The Messaging Administrator deploys, configures, manages, and troubleshoots recipients, permissions, mail protection, mail flow, and public folders in both on-premises and cloud enterprise environments. Key responsibilities include managing message hygiene, messaging infrastructure, and hybrid configuration and migration. To implement a secure hybrid topology that meets the business needs of modern government organizations, the Messaging Administrator must collaborate with the Security Administrator and Microsoft 365 Enterprise Administrator. The Messaging Administrator should have a working knowledge of authentication types, licensing, and integration with Microsoft 365 applications for government.

At Course Completion

After completing this course, students will be able to:

• Configure and manage the transport pipeline
• Manage and troubleshoot mail flow and transport issues
• Manage message hygiene and compliance
• Manage authentication for messaging
• Configure organizational settings and sharing
• Manage mobile devices
• Manage role-based permissions
• Create and manage recipient objects and resources
• Plan, implement, and troubleshoot public folders
• Plan a hybrid environment
• Perform mailbox migrations
• Deploy and troubleshoot a hybrid environment

In this course, you will learn how to secure user access to your organization’s resources for government. The curriculum covers user password protection, multi-factor authentication, enabling Azure Identity Protection, setting up and using Azure AD Connect, and introduces conditional access in Microsoft 365. You will gain knowledge about threat protection technologies that help safeguard your Microsoft 365 environment. Specifically, the course delves into threat vectors and Microsoft’s security solutions to mitigate these threats. Topics include Secure Score, Exchange Online Protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management. Additionally, you will learn about information protection technologies that enhance the security of your Microsoft 365 environment. The course discusses managed content with information rights, message encryption, as well as labels, policies, and rules that support data loss prevention and information protection. Finally, you will explore archiving and retention in Microsoft 365, including data governance and conducting content searches and investigations. This includes understanding data retention policies and tags, in-place records management for SharePoint, email retention, and executing content searches to support eDiscovery investigations.

After completing this course, students will be able to:

• Administer user and group access in Microsoft 365.
• Explain and manage Azure Identity Protection.
• Plan and implement Azure AD Connect.
• Manage synchronized user identities.
• Explain and use conditional access.
• Describe cyber-attack threat vectors.
• Explain security solutions for Microsoft 365.
• Use Microsoft Secure Score to evaluate and improve your security posture.
• Configure various advanced threat protection services for Microsoft 365.
• Plan for and deploy secure mobile devices.
• Implement information rights management.
• Secure messages in Office 365.
• Configure Data Loss Prevention policies.
• Deploy and manage Cloud App Security.
• Implement Windows information protection for devices.
• Plan and deploy a data archiving and retention system.
• Create and manage an eDiscovery investigation.
• Manage GDPR data subject requests.
• Explain and use sensitivity labels.

About This Course

This course covers five essential elements of the Microsoft 365 platform for government — implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office. Throughout the course, students will gain comprehensive knowledge on how to implement Microsoft Identity and work with Microsoft Graph. They will also explore UI elements (including Adaptive Cards and UI Fabric), Integration Points (such as Microsoft Teams, Office Add-ins, SharePoint Framework, and Actionable Messages), and determining workload platform targets. In implementing Microsoft Identity, students will learn to register an application, implement authentication, configure permissions to consume an API, and create a service to access Microsoft Graph. For working with Microsoft Graph, the course covers accessing user data, exploring query parameters, managing group lifecycles, accessing files, and optimizing network traffic using Microsoft Graph. In extending and customizing SharePoint, students will delve into SharePoint Framework web parts, extensions, and how to package and deploy a SPFx solution. When extending Teams, students will examine the components of a Teams App, work with webhooks, tabs, and conversational bots. For extending Office, the course covers working with Office Add-ins, task pane add-ins, JavaScript APIs, Office UI Fabric, and actionable messages using adaptive cards.

Audience Profile

This course is designed for professionals interested in the Microsoft 365 development platform or in passing the Microsoft 365 Developer Associate certification exam. Participants should have 1-2 years of experience as a developer and a foundational understanding of coding, REST APIs, JSON, OAuth2, OData, OpenID Connect, Microsoft identities including Azure AD and Microsoft accounts, Azure AD B2C, and permission/consent concepts.

At Course Completion

By actively participating in this course, you will gain the following skills:

• Implementing Microsoft Identity for government applications
• Working with Microsoft Graph to access and manage data efficiently
• Determining appropriate workload platform targets
• Understanding and utilizing Integration Points, including Microsoft Teams, Office Add-ins, and SharePoint Framework

About This Course

This course is designed to equip participants with the skills necessary to effectively manage Microsoft Teams within their organizations. The curriculum covers an overview of Microsoft Teams, including its integration with various workloads and services in Microsoft 365. It delves into implementing governance, security, and compliance measures for Microsoft Teams, as well as preparing the organizational environment for a successful deployment. Key topics include deploying teams, managing collaboration and communication, and understanding the architecture of Microsoft Teams. Participants will also learn about essential security features such as conditional access, multi-factor authentication (MFA), threat alerts, data loss prevention (DLP) policies, eDiscovery, and information barrier policies. Additionally, the course covers network settings, endpoint management, and transitioning from Skype for Business to Microsoft Teams. Finally, it provides insights into creating and managing teams, including membership management for internal and external users, as well as configuring various settings and policies to enhance collaboration and communication experiences in Microsoft Teams.

Audience Profile

This course is tailored for individuals aspiring to the Microsoft 365 Teams Admin role and those preparing for the Microsoft Teams Administrator Associate certification exam. The Microsoft Teams Administrator is responsible for configuring, deploying, and managing Office 365 workloads that focus on efficient and effective collaboration and communication in an enterprise environment. This role involves collaborating with Telephony engineers to integrate advanced voice features into Microsoft Teams, but does not include tasks such as configuring direct routing, call routing, or telephony integration.

At Course Completion

Upon completing this course, participants will be able to:

• Understand the components of Microsoft Teams and how they work together
• Implement governance, security, and compliance for Microsoft Teams
• Prepare an organization's environment for a Microsoft Teams deployment
• Deploy and manage teams effectively
• Manage collaboration in Microsoft Teams
• Troubleshoot and manage communication in Microsoft Teams

This course is specifically designed to enhance the capabilities of professionals responsible for managing Microsoft Teams, ensuring alignment with public sector workflows, governance, and accountability for government.

About This Course

This course provides foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings for government. You will begin by learning about cloud fundamentals, including an overview of cloud computing and specifically Microsoft cloud services. The curriculum introduces you to Microsoft Azure, and you will examine the differences between Microsoft 365 and Office 365. An in-depth review of Microsoft 365 follows, covering a comparison of Microsoft on-premises services versus Microsoft 365 cloud services, an exploration of enterprise mobility within Microsoft 365, and an analysis of how Microsoft 365 services facilitate collaboration. The course also delves into the handling of security, compliance, privacy, and trust in Microsoft 365, concluding with a review of Microsoft 365 subscriptions, licenses, billing, and support.

Audience Profile

This course is designed for Business Decision Makers and IT Professionals who are considering the deployment of cloud services in their organization or seeking foundational knowledge on cloud fundamentals. This includes understanding the considerations and benefits of adopting cloud services in general and the Software as a Service (SaaS) cloud model specifically, with a focus on Microsoft 365 cloud service offerings for government.

At Course Completion

After completing this course, students will be able to:

• Differentiate between various cloud service models.
• Identify key differences between Microsoft 365 subscriptions.
• Plan for the migration to Microsoft 365 services.
• Recognize the primary distinctions between Microsoft on-premises services and Microsoft 365 cloud services.
• Understand how Microsoft 365 services support teamwork.
• Describe identities, including cloud, on-premises, and hybrid identity solutions.
• Explain cloud device management and protection, including the use of Intune.
• Discuss data protection strategies, including the application of Azure Information Protection.
• Understand compliance in general and the compliance features available in Microsoft 365.
• Describe Microsoft 365 subscriptions, licensing, billing, and support options.