Office 365 Administration and Troubleshooting (10997DC) Training Course

This five-day instructor-led training (ILT) program is designed to address the operational requirements of IT professionals involved in the evaluation, strategic planning, deployment, and ongoing operation of Microsoft Office 365 services for government. The curriculum covers critical aspects of identity management, dependency mapping, requirement analysis, and supporting technologies. The course emphasizes the skills necessary to establish an Office 365 tenant, including identity federation with existing user directories, and the competencies required to maintain tenant integrity and user support.

This course is targeted at IT professionals accountable for the planning, configuration, and management of Office 365 environments for government. Participants are expected to possess a comprehensive understanding of key on-premises technologies, including Domain Name System (DNS) and Active Directory Domain Services (AD DS). Additionally, candidates should demonstrate general proficiency with Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server.

Upon successful completion of this course, participants will be capable of:

• Strategic planning of Office 365 deployments, configuration of the Office 365 tenant, and design of pilot initiatives.
• Management of Office 365 users, groups, and licenses, as well as configuration of delegated administrative roles.
• Planning and implementation of client connectivity to Office 365.
• Planning and configuration of directory synchronization between Microsoft Azure AD and on-premises AD DS.
• Strategic planning and execution of Office 365 ProPlus deployments.
• Management of Microsoft Exchange Online recipients and associated permissions.
• Configuration of Exchange Online service parameters.
• Planning and implementation of Microsoft Teams.
• Configuration of Microsoft SharePoint Online services.
• Development of Office 365 collaboration solutions.
• Integration of Office 365 with Microsoft Azure Information Protection.
• Monitoring of Office 365 services and resolution of operational issues.
• Implementation of identity federation between on-premises AD DS and Azure AD.

This curriculum is intended for professionals preparing for the Microsoft 365 Administrator role who have successfully completed at least one of the Microsoft 365 role-based administrator certification tracks.

Course Description

This course establishes a foundational understanding of the strategic implications and operational benefits associated with adopting cloud services, specifically within the Software as a Service (SaaS) model. The curriculum focuses on Microsoft 365 cloud service offerings, providing essential knowledge for public sector operations. Participants will first explore cloud computing fundamentals, including an examination of Microsoft’s specific cloud infrastructure. The course introduces Microsoft Azure and distinguishes the functional differences between Microsoft 365 and Office 365. A comprehensive review of Microsoft 365 follows, covering comparisons between on-premises and cloud-based services, enterprise mobility standards, and collaborative capabilities. The curriculum concludes with an analysis of security, compliance, privacy, and trust frameworks, as well as an examination of subscription structures, licensing, billing, and support models.

Target Audience

This course is tailored for business leaders and IT specialists in government and the public sector who are responsible for implementing cloud services or seeking to develop a robust understanding of cloud fundamentals. It addresses the strategic considerations and operational advantages of cloud adoption, with a primary focus on the SaaS model and the specific service portfolio of Microsoft 365.

Learning Objectives

Upon successful completion of this course, participants will be able to:

• Distinguish between distinct cloud service models.
• Recognize the key variations among Microsoft 365 subscription tiers.
• Develop strategies for migrating to Microsoft 365 services.
• Identify the operational distinctions between on-premises infrastructure and Microsoft 365 cloud services.
• Explain how Microsoft 365 services facilitate collaborative workflows.
• Define identity management concepts, including cloud-based, on-premises, and hybrid architectures.
• Describe cloud-based device management and protection strategies, including the application of Intune.
• Outline data protection measures, specifically the implementation of Azure Information Protection.
• Explain general compliance principles and specific compliance features within Microsoft 365.
• Describe the structures for Microsoft 365 subscriptions, licensing, billing, and support