Office 365 Administration and Troubleshooting (10997DC) Training Course

This five-day instructor-led training program is designed to address the requirements of information technology specialists involved in the evaluation, planning, deployment, and operational management of Microsoft Office 365 services. The curriculum covers essential components such as identity management, system dependencies, infrastructure prerequisites, and supporting technologies. Instruction emphasizes the competencies necessary to provision an Office 365 tenant, including the establishment of federation with existing user identities, as well as the skills required for the ongoing maintenance and support of the tenant and its user base.

This course is intended for IT professionals responsible for the planning, configuration, and management of Office 365 environments. Participants are expected to possess a comprehensive understanding of various on-premises technologies, including Domain Name System (DNS) and Active Directory Domain Services (AD DS). Furthermore, students should demonstrate a working knowledge of Microsoft Exchange Server, Microsoft Lync Server or Skype for Business Server, and Microsoft SharePoint Server. This training provides government agencies with the specialized expertise needed to effectively implement and govern cloud-based solutions for government operations.

Upon completion of this course, participants will be able to:

• Formulate an Office 365 deployment strategy, configure the Office 365 tenant, and plan a pilot implementation.
• Administer Office 365 users, groups, and licenses, and configure delegated administration protocols.
• Design and configure client connectivity for Office 365 services.
• Plan and configure directory synchronization between Microsoft Azure Active Directory and on-premises AD DS.
• Plan and execute the deployment of Office 365 ProPlus.
• Manage Microsoft Exchange Online recipients and assign appropriate permissions.
• Plan and configure Exchange Online services.
• Plan and configure Microsoft Teams.
• Plan and configure Microsoft SharePoint Online.
• Design and implement Office 365 collaboration solutions.
• Plan and configure integration between Office 365 and Microsoft Azure Information Protection.
• Monitor and review Office 365 services, and troubleshoot related issues.
• Plan and implement identity federation between on-premises AD DS and Azure Active Directory.

This curriculum is tailored for individuals pursuing the Microsoft 365 Administrator position who have successfully attained one of the designated Microsoft 365 role-based administrator certifications, serving as a valuable resource for government entities seeking to enhance their administrative capabilities.

About This Course

This curriculum establishes essential concepts regarding the evaluation and advantages of implementing cloud-based solutions and the Software as a Service (SaaS) model, with primary emphasis on Microsoft 365 offerings. Participants will first engage with core cloud computing principles, including an overview of Microsoft’s cloud infrastructure. Instruction introduces Microsoft Azure and clarifies distinctions between Microsoft 365 and Office 365. Subsequent modules provide a comprehensive examination of Microsoft 365, comparing legacy on-premises systems with cloud-based deployments, reviewing enterprise mobility capabilities, and analyzing collaborative tools. The program further addresses security protocols, regulatory compliance, privacy standards, and trust frameworks within Microsoft 365, concluding with an overview of subscription structures, licensing, billing processes, and support mechanisms designed for government

Audience Profile

This course targets business decision-makers and information technology professionals seeking to implement cloud services within their agencies or those requiring foundational understanding of cloud computing. Content addresses the strategic considerations and operational benefits of adopting general cloud services and the SaaS model, particularly regarding Microsoft 365 applications.

At Course Completion

Upon successful completion of this program, participants will be able to:

• Distinguish among various cloud service models.
• Identify key distinctions between Microsoft 365 subscription tiers.
• Develop migration strategies for Microsoft 365 services.
• Differentiate between Microsoft on-premises solutions and Microsoft 365 cloud services.
• Explain how Microsoft 365 facilitates collaborative workflows.
• Describe identity management across cloud, on-premises, and hybrid environments.
• Outline device management and security protections, including Intune implementation.
• Detail data protection measures, including Azure Information Protection.
• Explain general compliance requirements and specific Microsoft 365 compliance features.
• Navigate Microsoft 365 subscription options, licensing, billing, and support resources.